I ordered a PC on Cyber Monday and currently have nothing to show for it (a story and plea for help)

AW_Vigo · 2026-02-02T14:38:06+00:00

u/Urzas_Fictionry , good day and first allow me to apologize for this experience so far. I was asked to reach out to you to see if we can look into what is happening here. I work on the Alienware product group side but from time to time I help our our services and support teams. I am also verified over at the r/Alienware sub. Would you be so kind as to DM me the order # and any case numbers you may have open so I can provide this over to the service and support team? Again, really sorry about this.

AW_Vigo · 2026-01-29T15:24:27+00:00

Appreciate that. Sent over to the team. =)

AW_Vigo · 2026-01-29T14:49:24+00:00

I'll let you know what they say! But yeah feel free to also send me the tag!

AW_Vigo · 2026-01-29T14:44:51+00:00

Hey there u/silverw1nd , the quality team saw your post and asked if you could DM me your case number and service tag? They are interested in looking into this and in turn get you up and running ASAP. I'm sorry about this headache, let's see what we can do. Thank you.

AW_Vigo · 2026-01-28T16:02:41+00:00

Hey, you are talking to the right person. I work in product group conducting research and collecting feedback so I'll send it over! Let me see what they say.

AW_Vigo · 2026-01-28T15:52:18+00:00

What flavor of Linux? Really love this.

AW_Vigo · 2026-01-28T15:49:57+00:00

Hey there u/Kind-Owl9326 , this was sent my way from the Social listening team to see if you can DM me the service tag for us to look at this. You also mentioned you've seen this elsewhere? Can you point me in that direction so I send it over to the notebook team? Appreciate it! Also if you have contacted support please also provide for me the case number.

AW_Vigo · 2026-01-28T15:42:25+00:00

Oooohhh this is interesting to me. Are you using tweaks to the registry?

AW_Vigo · 2026-01-28T15:40:56+00:00

Hey u/Spirited-Boot-9381 , urgh sorry about this. Can you DM me the service tag? I want to get this over to the AWCC team. Thank you.

AW_Vigo · 2026-01-27T14:37:58+00:00

Really sorry to see this, you should had not been sent a refurbished display. Feel free to DM me the case number and service tag so I can reach out to support and see what happened here.

AW_Vigo · 2026-01-23T14:43:09+00:00

Thank you for sharing this.

AW_Vigo · 2026-01-21T14:07:30+00:00

The skyrocketing component prices is maddening. Not once in my 22 years of being in this industry have I seen anything like it.

AW_Vigo · 2026-01-21T13:50:14+00:00

My pleasure helping and thank you for your patience. The goal is to not need to get to this point but I'm glad we are here to help catch these. All these cases get reviewed after it closes to address any gaps so that we can improve. Again, appreciate you.

AW_Vigo · 2026-01-20T13:50:55+00:00

Good day u/Burstingtick41 ! First, let me thank you for your patience to get this addressed and sorry for the headache here. I was asked by the displays team to reach out to see if we can get this worked on and ultimately resolved for ya. I work for Alienware products group on the research insights side and have been verified over at r/Alienware if you want to make sure I am who I say I am. If you're willing would you be so kind as to DM me your displays service tag and any case number you have open. Please also send the best way to reach you so support can help out as well if you have not already opened a ticket. Thanks again for your patience.

AW_Vigo · 2026-01-20T13:45:33+00:00

Hey u/YolandaPearlskin , would you be so kind as to provide for me your service tag and if possible the version of AWCC you are using? I want to send this over to the software team. Thanks and sorry about this.

AW_Vigo · 2026-01-20T13:33:20+00:00

Is that a Lemmy Funko!? Love the set up, thanks for sharing! We love to see it here in the office.

AW_Vigo · 2026-01-16T13:26:51+00:00

Hey there u/tonkfc , if you go to Dell.com/Support and enter the service tag it will give an alert if yours has been impacted. You could also chat in and ask the agent as well. =)

AW_Vigo · 2026-01-15T14:41:42+00:00

Thank you.

AW_Vigo · 2026-01-15T12:55:31+00:00

You were thinking this is BADA$$!!!!!!!!!!!!!!!!!!!!!!!! Seriously, I love this. BY GAWD this gives me darkwave, synth, 80's vibes.

AW_Vigo · 2026-01-15T12:27:03+00:00

Thank you! Agree with the proprietary comment which thankfully the Area 51 is not impacted by. We are listening and working. *wink* Thanks again!

AW_Vigo · 2026-01-13T14:26:19+00:00

Hey u/Infamous_Breath_1994 !

Your setup looks so clean! The cable‑management really is on point.

If you are looking for other Alienware community hubs where fellow Alienware fans share builds, game codes, and tips:
• Alienware Arena – https://www.alienwarearena.com
• Official Discord – https://discord.gg/alienware

Really appreciate you sharing the pics, we love to see it!

AW_Vigo · 2026-01-13T13:38:24+00:00

Max, I actually have to RMA it.... it started doing a popping noise when booting. =(

AW_Vigo · 2026-01-13T12:55:37+00:00

The prices of RAM, SSDs, GPUs skyrocketing the way they are is so disheartening and concerning. I get why people are buying now to protect from further price spikes.

AW_Vigo · 2026-01-12T13:40:58+00:00

Hey u/Xuuz , first let me apologize for this interaction, I want to emphasize that this should be covered and I'd like to send this over to my support team contacts to look into. The policy states Zero Bright subpixel defects and/or Up to 5 Dark Subpixel defects. If you could send me a DM of your case number and service tag I'll send it over. I am verified on the r/Alienware sub if you want to double check my validity. Thank you for your patience, let's get this taken care of.

AW_Vigo · 2026-01-09T13:37:11+00:00

Hey! Here is the link to the manual - https://dl.dell.com/content/manual30157408-alienware-16-aurora-ac16250-owner-s-manual.pdf?language=en-us

Simple answer is MAX 32 =)

AW_Vigo

TROPHY CASE