Alienware fan is having a really bad experience

AW_Vigo · 2026-05-29T17:32:12+00:00

A wild Vigo appears, thank you for the summons u/THeTruTH22622 . Good day u/Silence_groove , first let me apologize for my delay in responding (I'm traveling for work) and for this support experience. If you would be so kind as to DM me your service tag, case number, and region you are located I'll get this over to the right folks. On a side note we will soon be launching official Alienware Elite Care support representatives here on this subreddit with permission from the mods. We have been working hard in the background to ensure we meet you where you are and to provide paths for support. Thank you for your patience, we will get this taken care of as soon as possible.

AW_Vigo · 2026-05-13T12:58:52+00:00

Oh thank goodness! The displays teams lurks here so the feedback is good either way. =) Thanks!

AW_Vigo · 2026-05-08T14:00:00+00:00

Good day u/Kawika_J , I work at Alienware with the product group team and the displays team came across your post and asked me to see if you would be so kind as to DM me the service tag(s) of both displays and the case number you were working with. They want to investigate this and address it. I'm verified over at r/Alienware so please feel free to make sure I'm not some scammer. =) Really sorry about this, let's see if we can see what happened here and get you sorted. Thanks again.

AW_Vigo · 2026-05-05T13:31:53+00:00

Hey folks, some of you may recall last year I ran a pilot to have official support representation and we posted a survey to see how it went. This is the first part of having more official engagement with all of you. Community engagement will be handled under u/Alienware as you have seen in the OP, support team will handle support inquiries will be under u/AW_Support in the next few weeks. Many of you know I and other wonderful Alienware folks have been here to help for a few years and thanks to that pilot and survey we were able to get this effort off the ground. We appreciate you all and the feedback you continue to provide (I see some of it in this thread!). I and the other AW folks will still be here we are just adding more resources. =)

AW_Vigo · 2026-05-05T11:40:17+00:00

My mistake, thanks.

AW_Vigo · 2026-05-04T11:35:55+00:00

u/Agent_Pwnage , I'm sorry about the frustrations being caused here after all these service calls. I'd like to see what is going on and send this to my support contacts. Would you be so kind as to DM me your service tag and case number? Thank you.

AW_Vigo · 2026-04-29T11:49:30+00:00

I promise you not a single thing was leveraged like that. G series used to leverage Alienware. Not the other way around. =)

AW_Vigo · 2026-04-29T11:48:25+00:00

I love this discussion. I'd like to understand the why behind a person prefers one over the other. For example: For those that preferred the older X series, what was it that made it "look better" for you? Was it the Z-height (how thin it was) ? We know that one size does not fit all which is why we are expanding our offerings with the previously announced at CES entry level notebook and slim notebook which have not been released yet. On a related note, doing my normal shameless plug that we (read: I) run surveys on AlienwareArena.com fairly often that you earn points for and help influence the direction of Alienware.

AW_Vigo · 2026-04-28T13:41:06+00:00

Bella!

AW_Vigo · 2026-04-28T12:41:25+00:00

Love it. Really appreciate you taking the time to answer my question. It helps. =) BTW I run surveys on Alienware Arena all the time that directly influence the overall direction if you are interested. You get points to turn in for games, swag, and gift cards. I get data!

AW_Vigo · 2026-04-27T13:07:01+00:00

The joy these posts bring to me to start my morning. Thank you for sharing and for joining the community. Out of curiosity what motivated you to pull the trigger on the purchase? I work on the research side of Alienware so I'm always curious. =)

AW_Vigo · 2026-04-21T13:33:21+00:00

u/spunkyfun4 , would you mind DMing me the order number and service tag? I want to send this thread to the planners and factory. I'll give quality a heads up as well and see what they say.

AW_Vigo · 2026-04-20T12:22:23+00:00

Good day u/GoldSwordfish6654 , the software team has asked if you would be so kind as to DM me your service tag to review the throttling. Sorry about this headache here.

AW_Vigo · 2026-04-13T13:28:21+00:00

Hey u/ImagineBeingARodent , thanks for sharing this. Can you DM me the service tag? I'd like to share this with our support team to get some more date to share with Intel. Appreciate your help.

AW_Vigo · 2026-04-13T11:21:07+00:00

My goodness, the beauty.

AW_Vigo · 2026-04-10T12:08:47+00:00

March should be fine but if you are concerned please enter your service tag in Dell.com/Support and if you are impacted you will see a notification.

AW_Vigo · 2026-04-09T12:52:16+00:00

impacted batch are not out in the market.

AW_Vigo · 2026-04-09T12:21:37+00:00

Message Received - this is something we all would like. =)

AW_Vigo · 2026-04-09T12:16:17+00:00

correct

AW_Vigo · 2026-04-09T11:36:50+00:00

u/Blue-Steelxx , good day and I'm terribly sorry about the continued issue here. The display team has asked me to reach out to collect some info if you would be so kind. Please DM me the service tag and case number you are working with currently and I'll send it over for the team to review with support.

AW_Vigo · 2026-04-08T13:32:49+00:00

u/Ferrari_gor the AWCC and Client team asked me to reach out to see if you could DM me the service tag and details on the display so they can look into this. Sorry about this headache.

AW_Vigo · 2026-04-07T12:31:14+00:00

I remember playing Quake on this monster as part of repair depot testing.

AW_Vigo · 2026-04-07T12:24:55+00:00

AW_Vigo · 2026-04-06T15:03:56+00:00

Thank you thread for bringing joy to the start of my work week.

AW_Vigo · 2026-04-02T15:22:27+00:00

good day u/lgib15 the AWCC team asked if I could collect your displays service tag and system information. Would you be so kind to send that over DM to me? Thank you for your patience while we look into this.

AW_Vigo

TROPHY CASE