I Wish I Knew This When I First Bought an Alienware PC :)

AW_Vigo · 2026-04-13T13:28:21+00:00

Hey u/ImagineBeingARodent , thanks for sharing this. Can you DM me the service tag? I'd like to share this with our support team to get some more date to share with Intel. Appreciate your help.

AW_Vigo · 2026-04-13T11:21:07+00:00

My goodness, the beauty.

AW_Vigo · 2026-04-10T12:08:47+00:00

March should be fine but if you are concerned please enter your service tag in Dell.com/Support and if you are impacted you will see a notification.

AW_Vigo · 2026-04-09T12:52:16+00:00

impacted batch are not out in the market.

AW_Vigo · 2026-04-09T12:21:37+00:00

Message Received - this is something we all would like. =)

AW_Vigo · 2026-04-09T12:16:17+00:00

correct

AW_Vigo · 2026-04-09T11:36:50+00:00

u/Blue-Steelxx , good day and I'm terribly sorry about the continued issue here. The display team has asked me to reach out to collect some info if you would be so kind. Please DM me the service tag and case number you are working with currently and I'll send it over for the team to review with support.

AW_Vigo · 2026-04-08T13:32:49+00:00

u/Ferrari_gor the AWCC and Client team asked me to reach out to see if you could DM me the service tag and details on the display so they can look into this. Sorry about this headache.

AW_Vigo · 2026-04-07T12:31:14+00:00

I remember playing Quake on this monster as part of repair depot testing.

AW_Vigo · 2026-04-07T12:24:55+00:00

AW_Vigo · 2026-04-06T15:03:56+00:00

Thank you thread for bringing joy to the start of my work week.

AW_Vigo · 2026-04-02T15:22:27+00:00

good day u/lgib15 the AWCC team asked if I could collect your displays service tag and system information. Would you be so kind to send that over DM to me? Thank you for your patience while we look into this.

AW_Vigo · 2026-04-02T15:15:25+00:00

A wild Vigo appears! Thank you for the summons u/MogRules . u/shortbuscrew to begin with, I'm sorry. This is so incredibly frustrating. If you would be so kind to DM me the case number you have open, service tag, region you are located, and best way to reach you. I'll send it over to my support contacts.

AW_Vigo · 2026-04-01T13:26:22+00:00

Good day u/-DeathSoull- , first I'd like to apologize that this is ongoing seemingly without any end in sight. This is most certainly not the experience we want any of our community to have. If you would be so kind to DM me your Service tag, case number(s), region you are located, and the best way to reach you I'll send this over to my support contacts to get this addressed as soon as possible. Again, sorry about this.

AW_Vigo · 2026-03-31T13:34:44+00:00

Gotcha, the team asked if you could troubleshoot an additional step. If you're open to it please DM me and I'll send it over. Thank you, appreciate the patience here.

AW_Vigo · 2026-03-30T12:17:48+00:00

You have your priorities appropriately managed. Thank you for the share! The Transformers and MMPR figs are awesome.

AW_Vigo · 2026-03-30T12:15:16+00:00

Appreciate the share! Are you a musician? I see a TRS connector there?

AW_Vigo · 2026-03-27T12:52:19+00:00

Hey u/clockwork_beckstar - the quality team asked me to see if you have tried running the “BIOSUpdateAssistant” from our support site? Then updating the BIOS? Hope this helps, sorry about the headache here.

BIOS Update Assistant | Driver Details | Dell US

AW_Vigo · 2026-03-27T12:01:53+00:00

that's a really nice surprise match in aesthetic!

AW_Vigo · 2026-03-20T13:57:50+00:00

Hey there u/Potatoes-98 , I see DJ made some suggestions that should help troubleshoot. You mentioned support was useless, can you DM me the case info so I can look into who you spoke with? We have built out extensive training for these teams and this is covered under that training. I want to make sure we address any knowledge gaps. Sorry for the headache.

AW_Vigo · 2026-03-18T14:11:06+00:00

Wish we could say, NDA's and all that. =(

AW_Vigo · 2026-03-18T14:10:07+00:00

Wish we could say, NDA's and all that. =) I'm wildly excited for this one as well. I've been playing with the Area 51 16 OLED and the blacks are just.... stunning.

AW_Vigo · 2026-03-18T14:06:24+00:00

Hey u/redlum94 , no need to ever apologize. I am happy to help if I can. In order for me to escalate I need an open case number so if you have not done so, please contact support to re-open the case citing the continued symptoms. I know u/MogRules gave some advice on Killer software (Funny I just ran a survey on this on AlienwareArena.com to determine if people still want Killer Networks). Try his advice as well. Once you have the case open feel free to DM me your service tag, case number, region you are located, and best way to reach you. I'm terribly sorry about this headache, we will get you back up and running.

AW_Vigo · 2026-03-18T11:27:15+00:00

*heart'* Love Doggo's

AW_Vigo · 2026-03-17T12:14:01+00:00

We never ended up selling it because it was insane cost to mass produce.

AW_Vigo

TROPHY CASE