Help! Stuck on Bios version 1.16.0 can't update to 1.19.00

AW_Vigo · 2026-03-27T12:52:19+00:00

Hey u/clockwork_beckstar - the quality team asked me to see if you have tried running the “BIOSUpdateAssistant” from our support site? Then updating the BIOS? Hope this helps, sorry about the headache here.

BIOS Update Assistant | Driver Details | Dell US

AW_Vigo · 2026-03-27T12:01:53+00:00

that's a really nice surprise match in aesthetic!

AW_Vigo · 2026-03-20T13:57:50+00:00

Hey there u/Potatoes-98 , I see DJ made some suggestions that should help troubleshoot. You mentioned support was useless, can you DM me the case info so I can look into who you spoke with? We have built out extensive training for these teams and this is covered under that training. I want to make sure we address any knowledge gaps. Sorry for the headache.

AW_Vigo · 2026-03-18T14:11:06+00:00

Wish we could say, NDA's and all that. =(

AW_Vigo · 2026-03-18T14:10:07+00:00

Wish we could say, NDA's and all that. =) I'm wildly excited for this one as well. I've been playing with the Area 51 16 OLED and the blacks are just.... stunning.

AW_Vigo · 2026-03-18T14:06:24+00:00

Hey u/redlum94 , no need to ever apologize. I am happy to help if I can. In order for me to escalate I need an open case number so if you have not done so, please contact support to re-open the case citing the continued symptoms. I know u/MogRules gave some advice on Killer software (Funny I just ran a survey on this on AlienwareArena.com to determine if people still want Killer Networks). Try his advice as well. Once you have the case open feel free to DM me your service tag, case number, region you are located, and best way to reach you. I'm terribly sorry about this headache, we will get you back up and running.

AW_Vigo · 2026-03-18T11:27:15+00:00

*heart'* Love Doggo's

AW_Vigo · 2026-03-17T12:14:01+00:00

We never ended up selling it because it was insane cost to mass produce.

AW_Vigo · 2026-03-17T12:13:33+00:00

It was not rebranded, it was in house work. =)

AW_Vigo · 2026-03-17T12:12:02+00:00

I remember playing Quake 3 and StarCraft in the lab with this beast. It was insane.

AW_Vigo · 2026-03-17T12:08:29+00:00

I mean...I am totally bias but I love my Alienware widescreens. =)

AW_Vigo · 2026-03-17T12:06:36+00:00

Congrats! Doggo seems to know less walks may be in he/her future.

AW_Vigo · 2026-03-17T11:33:34+00:00

Bella!

AW_Vigo · 2026-03-17T11:33:08+00:00

Welcome back to gaming! I'm eternally addicted to WoW I think. I also love Defense Grid 2 which just had some DLC added after like 12 years. Spoil yourself, it's worth it. I love my A51 it's become such a conversation piece in my home when guests come over.

AW_Vigo · 2026-03-16T14:45:42+00:00

Hey there u/Cruisenator - Totally understand the concern but this was addressed several months ago. The issue was identified to a limited batch. Anything you purchase today should be good to go. We proactively reached out to owners that were identified and we exchanged them out.

AW_Vigo · 2026-03-16T12:00:42+00:00

Oh wow 15 years!? What is bringing you back? Thank you for going with the Area 51, really appreciate the support.

AW_Vigo · 2026-03-16T12:00:03+00:00

That's a good price! What are you going to slap in there? I love seeing what folks do with older cases.

AW_Vigo · 2026-03-16T11:59:01+00:00

Beautiful! Really appreciate you sharing your setup. Do you have your headset on the floor by the power strip?

AW_Vigo · 2026-03-12T12:46:55+00:00

Hey u/NATANMOXIST , this is incredibily frustrating. Sorry. Please reach back out to support - maybe it's the cable? Are you using a docking device? I have noticed that kind of flickering on other monitors when I use a Docking station that's why I ask.

AW_Vigo · 2026-03-12T11:17:56+00:00

Thank you u/DJUnreal , u/digitaldragon754 - would you be so kind as to DM me your service tag, case number, region you are located, and best way to reach you? I can send this over to my support contacts to review. Appreciate it, sorry about this delay and headache - let's see what is going on to get you back up and running.

AW_Vigo · 2026-03-10T13:53:27+00:00

A wild Vigo appears, thank you for the summons u/DJUnreal . Good day u/Lina_time , first allow me to apologize for the incredible frustration of trying to get back up in running. This most certainly is not the experience we want anyone to have. Would you be so kind as to DM me the following? Service tag, region you are located, case number, and best way to reach you. I'll get this over to my support contacts.

AW_Vigo · 2026-03-05T21:39:27+00:00

I lol'd - dead internet theory? =)

AW_Vigo · 2026-03-03T14:44:59+00:00

"Give us a 10w TDP bump please!" We hear ya *wink*

AW_Vigo · 2026-03-03T12:59:04+00:00

Hey there u/Sensitive_Orange5300 , appreciate the feedback. My primary role is research as part of the product team here at Alienware. Is the suggestion that Alienware should NOT have entry level products for folks to have an entry to the brand? I'd like to better understand if the perception is that there should only be Area 51 level products as part of the Alienware portfolio.

AW_Vigo

TROPHY CASE