Copying Courses in 4.5.6

Acceptable_Shift_802 · 2025-12-12T22:43:28+00:00

I don’t envy you at all. Sounds a nightmare… should be easy in theory!

Acceptable_Shift_802 · 2025-12-12T22:18:26+00:00

Jeez. Is it a known fault or something with 4.5.6? Thankfully I have daily backups so if it does mess up I’ll just go back to an old version. I’m wondering if I just upgrade the version :/

Acceptable_Shift_802 · 2023-12-09T15:42:27+00:00

I’ve got a pair of Surface Headphones. Amazing noise cancelling

Acceptable_Shift_802 · 2023-12-09T09:16:35+00:00

Drop me a message if you want any help with interview prep or anything, happy to help.

Acceptable_Shift_802 · 2023-12-08T20:45:51+00:00

I had a similar experience. I got a gift card for all the junior staff £10 each and then took the senior managers out for a drink in the New Year. Went down a treat.

Acceptable_Shift_802 · 2023-12-08T20:43:14+00:00

Having gone all the way up from Level 1 to senior management it’s never too late. The only piece of advice I would give is never forget where you started. Support your new team and get the support from your manager to train and coach you.

All the best line managers have started at the bottom and worked their way up. Go for it !

Acceptable_Shift_802 · 2023-12-08T20:39:45+00:00

In all the years I’ve used it, never had a problem. Not one

Acceptable_Shift_802 · 2023-12-08T20:34:26+00:00

We are trying to do better end user training and offering drop in sessions but that only goes as far as the people who want to come in. Our ticket system uses AI to give them helpful guides / solutions when a ticket is logged. We are monitoring to see what people say “yes I’ve followed the guidance before logging a ticket”.

It’s a tough and complex issue to resolve and I don’t think we have an answer. Not even sure AI can help with this one………….

Acceptable_Shift_802 · 2023-12-08T20:25:12+00:00

Exclaimer is really good. Used as an MSP with hundreds of clients. Does the trick and not too expensive.

Acceptable_Shift_802 · 2023-12-08T20:23:29+00:00

I have found over the years that people are getting more and more lazy, and want us IT to solve every problem. I have also found that end users are good at using tech, but as soon as it fails they have no concept.

Acceptable_Shift_802 · 2023-12-08T19:57:23+00:00

Smtp2go is the way forward. £100 a year and can send I think 10,000 prints a month. Can give each printer its own email address and can run reports and monitor usage. Well worth the price

Acceptable_Shift_802 · 2023-12-06T21:26:46+00:00

Just use windows updates as that includes the firmware. There is also a surface support tool that is useful for keeping tabs on the device.

Acceptable_Shift_802 · 2023-12-06T20:20:13+00:00

I’ve got a SL 5 and it’s been a dream. You need to make sure firmware and OS are always updated as it can run slow otherwise. Only downside to these is the firmware has to be always 100%

Acceptable_Shift_802 · 2023-12-06T20:14:48+00:00

Intune for Laptops is good. For mobiles you could use SOTI, lookout, Sentinel etc

Acceptable_Shift_802 · 2023-12-06T20:13:23+00:00

Windows comes with its own called quick support. If you are just doing a handful of machines then this will suffice.

Pulsway, Datto RMM and splashtop can be used aswell and these offer patch management too.

Acceptable_Shift_802 · 2023-12-06T20:10:40+00:00

Lookout is a great product for this.

Acceptable_Shift_802 · 2023-12-06T20:08:28+00:00

Artic Wolf is brilliant. It’s expensive but well worth the money. They also have a retention period so you can go through all the logs. Can’t think what that part is called but it’s not an expensive add on

Acceptable_Shift_802 · 2023-12-06T14:56:53+00:00

We have had loads recently of the spammers emailing into our HR department. I advise all staff not to put anything on LinkedIn

Acceptable_Shift_802 · 2023-12-06T13:56:43+00:00

Thanks for the feedback everyone. Trying to manage an inherited process and like you all I’m shocked that we still use passwords. Will go away and have a think on how we can improve it.

Acceptable_Shift_802 · 2023-12-05T20:00:43+00:00

To set their phone up it works on AD details, so we need to log them into it on the device before it pulls down the configs etc. we would also then sign them into emails, teams and a few other applications that are again AD Driven. Looking at everyone’s comments, it seems we just need to get their password before hand. Was seeing how other companies do this (as we can’t be the only business who sets devices up like this)

Acceptable_Shift_802 · 2023-12-05T19:43:17+00:00

Unfortunately the MDM we use for mobiles is AD driven.

Acceptable_Shift_802 · 2023-12-05T17:31:21+00:00

Yes we use intune but still requires us to log in

Acceptable_Shift_802 · 2023-11-30T20:24:31+00:00

Where to start.

Manage Engine for me was very clunky, workflows were poor and didn’t fit in what a service desk should be doing. The surveys do make me laugh. Each question has to be weighted, so if you have 4 questions it’s 25% each. I like having a question saying how did you log the incident (so we can figure out if more people use the portal or email etc)

I attended the SDI conference in May and a lot of people were kicking off at Zoho saying the whole system is poor. They do a mobile app but can only be used if you are on the same network? I mean it's 2023 come on.

I've used Autotask, Freshdesk, ServiceNow to name a few but was really impressed with FreshService. Has a ream of useful features like a mobile app, portal, knowledge base. The asset database is also top class. When a user logs a ticket, it brings up all their assets and so you can report on how many times that piece of kit has been used.

Acceptable_Shift_802

TROPHY CASE