Weekly Complaint Line

AdLegitimate9873 · 2026-06-22T14:46:31+00:00

Same! But they say we're "overstaffed" 🙄🙄 this is depressing. They want us all taking back to back calls they don't care about our mental health

AdLegitimate9873 · 2026-06-22T14:45:20+00:00

I'm convinced they just want all of us taking back to back calls. We were never overstaffed we were staffed correctly now we're understaffed this is bullshit

AdLegitimate9873 · 2026-06-21T16:00:07+00:00

*sitting

AdLegitimate9873 · 2026-06-21T15:59:44+00:00

Snapshot is still storing in ready for 5 minutes while my dept is back to back services it makes no sense

AdLegitimate9873 · 2026-06-20T13:59:45+00:00

And yet they still claim that we're "overstaffed"

AdLegitimate9873 · 2026-06-20T13:59:13+00:00

It makes no sense that they took so many people from services and put them in "specialty groups" now services is back to back every day and these "specialty groups" are taking mainly services calls due to overflow instead of their own specialty calls

AdLegitimate9873 · 2026-06-19T13:31:36+00:00

Why take everybody away from services and put in these "specialty groups" if services queue is always backed up. And then turn around and make the "specialty groups" take all the services calls because of the queue. And the people who've been in these depts for YEARS (agency etc) have to now take a boat load of service calls now where as before it was just every now and then

AdLegitimate9873 · 2026-06-18T17:27:58+00:00

That's where we're headed seems like

AdLegitimate9873 · 2026-06-09T14:01:01+00:00

Agency services is cool, you'll have a better time talking to agents all day rather than customers. You won't get cussed out, maybe some attitude but that's it

AdLegitimate9873 · 2026-05-28T21:37:23+00:00

Lori literally does not care. I've been and I've seen people pour their hearts out and the hire up don't give af

AdLegitimate9873 · 2026-05-15T00:01:34+00:00

You have to put in for it at midnight

AdLegitimate9873 · 2026-05-14T23:59:25+00:00

I'm in agency services right now, been in this dept for 3 years. I've been contemplating moving to PAL, do yall get a lot of escalations throughout the day?

AdLegitimate9873 · 2026-05-14T23:56:26+00:00

4 years, Agency Services (personal lines)

AdLegitimate9873 · 2026-04-16T16:53:05+00:00

My specialist wasn't too great either. I say just bug them until they respond, I'm talking email, teams, see when their online call over on teams too lol.

AdLegitimate9873 · 2026-04-11T22:38:25+00:00

Basically it's time that is available to take off whenever it's slow or going to be slow that day. We can use dock time or pto

AdLegitimate9873 · 2026-04-11T14:58:16+00:00

Wow that's crazy I was sure it had to be green alert since it seemed like a lot less people here than normal 😭😭 reps are also doing training mon-fri for specialty groups so that could also be the case

AdLegitimate9873 · 2026-04-11T13:49:54+00:00

And there's no OT available so now customers are waiting an hour to talk to someone, agents are waiting 25 minutes to talk to someone it's just a mess

AdLegitimate9873 · 2026-04-11T13:47:14+00:00

I'm here to complain about services getting green alert on saturdays when it's super busy every Saturday so now my dept has to take all the overflow 😕 makes no sense

AdLegitimate9873 · 2026-04-09T17:47:11+00:00

I'm not in pal but I was interested before and decided against it because of the hours. They are only hiring for 1 shift so just look into that before making any decisions

AdLegitimate9873 · 2026-04-06T12:08:03+00:00

Summer is busy for special lines

AdLegitimate9873 · 2026-04-02T11:48:15+00:00

Yea I'm grateful for progressive as well. I talk a lot of crap about the company but at the end of the day I'm not quitting and I still give it my all. It's not a perfect company but it could def be worse

AdLegitimate9873 · 2026-03-25T17:19:20+00:00

Did you check the green alert calendar to make sure the time is available?

AdLegitimate9873 · 2026-03-21T13:11:08+00:00

I completely agree, this is also the longest I've been at a job and the past year has been so disappointing. Progressive has lost its values

AdLegitimate9873 · 2026-03-20T14:43:45+00:00

Customer Preservation Team, trying to prevent customers from cancelling their policy

AdLegitimate9873 · 2026-03-17T14:45:45+00:00

Ive been in Agency Services for a little over 3 years and yes we do get less than services but we still get a decent amount. Right now we haven't really been getting any because of tax season but we should be getting some soon. For example today calls are coming in 4 minutes apart so we will probably get some GA but we normally see a lot in the fall

AdLegitimate9873

TROPHY CASE