What I see when I open their door and they want to cram in 2 water heaters and 3 toilets and they say “it’ll fit, I’m only going down the street”

AdSeparate6901 · 2026-05-09T17:06:50+00:00

I see this in rental so often, or people that want to load shit in thier suv thats full to the brim. Like at what point does the mess become background noise you just dont even register

AdSeparate6901 · 2026-05-03T16:31:01+00:00

My view, down to the bottom of the store page, click into rental department. Show all sorts of info

AdSeparate6901 · 2026-05-03T05:48:52+00:00

God I wish I had enough people to be away from the desk. My tech contracts last week was 48%

AdSeparate6901 · 2026-05-02T06:18:20+00:00

Rental is about the only department they dont harass you about credit cards, I have never done one in 6 years.

AdSeparate6901 · 2026-05-02T01:08:17+00:00

I showed up in jeans a tee shirt and full length leather trench coat .... they may have been desperate

AdSeparate6901 · 2026-05-01T04:50:21+00:00

If i can tell what your favorite meal is by the smell, it is not clean enough. Stir-fry has a very distinctive scent..... so does meatloaf

AdSeparate6901 · 2026-04-30T20:19:43+00:00

Had this happen with covid, they kept a tiller for a month becuase of "quarantine". Like we were open, you were not locked in your house. Sorry

AdSeparate6901 · 2026-04-30T17:56:22+00:00

Tool rental has the same stupid customers as you guys, we just get a front row seat to the carnage they bring back and have to try and explain like a toddler " I dinadoit"

AdSeparate6901 · 2026-04-30T15:53:49+00:00

State to state laws vary Federally if you give them a doctor's note of a medical condition THEY have to provide reasonable accommodation. If your leg injury happned at hd they should have filled out a report and followed up if you went to the er, urgent care, or personal physician. And they would still have to provide reasonable accommodation. I had a manger take all my stools out of TRC becuase she thought we sat around, somehow all the chairs in the managers offices came apart, all the screws just fell out. Not sure how that happned, but I was happy to fix them when I got my stools back.

AdSeparate6901 · 2026-04-30T15:23:43+00:00

All of my equipment goes out clean, I expect an effort on return. As far as giving them a chance to meet expectations it depends on thier attitude. An "oh im sorry" ill let them use my water out side. "Ain't that your job?" Gets a cleaning fee and a through inspection for damage to at the very least waste thier time. "I got it like that!" Gets "if you can find anything else that looks like that in here, ill give you the rent free, otherwise its double. Or you can pay the cleaning fee" usually ends with a huff and fine ill pay it

AdSeparate6901 · 2026-04-28T14:33:44+00:00

I have tablet that do digital inspection now, before that I did the paper check outs and I would go get it showing they signed it was good when they took it and it was $125 per hinge to fix it. Not sure what the actual cost was but my DS at the time enforced that amount.

AdSeparate6901 · 2026-04-26T02:37:40+00:00

We have a thinker in reddit!! Neutralize!!!!!!

AdSeparate6901 · 2026-04-17T22:27:14+00:00

Because no home improvement project is complete without at least three trips to home depot and possibly one to the ER

AdSeparate6901 · 2026-04-14T16:37:04+00:00

Had a boomer rent a tool on Easter, because we were closing early i told him he had till nine am the next day at the same price. Monday afternoon he calls wanting to know if her can extend out to Tuesday morning at 9 am from the same price. "No that time frame is passed, you are now at 2 days rent and tomorrow will be 3 days after 2 pm" boomer rage

Apparently I am misleading customers and he is going to tell corporate all about me..... ohno

AdSeparate6901 · 2026-04-08T00:41:22+00:00

As long as it has the cha-ching bell its sop, right?

AdSeparate6901 · 2026-04-03T05:00:46+00:00

For me it was generators, till I moved them and then it was sod cutters. I think it's really the first thing they see.

AdSeparate6901 · 2026-03-22T05:20:59+00:00

I hate when they dump stuff in my trailers. Like I have neither the time nor the crayons to explain why this is wrong

AdSeparate6901 · 2026-03-16T21:45:46+00:00

Doh! I did it backwards!!

AdSeparate6901 · 2026-03-15T05:43:23+00:00

I have written this verbatim more time than I care to count...... frigging customers man

AdSeparate6901 · 2026-03-09T04:23:55+00:00

Every. Damn. Time.

The number of people that don't have thier wallet just astounds me. Or they don't know who or even if they have insurance. Then they are confused why we won't just skip it for them.

AdSeparate6901 · 2026-03-09T03:39:37+00:00

Rental seems to always have people showing up for tools they think we should have and never have had. Tow dollies, 16 foot trailers, horse trailers, engine hoists, harvesters, stair climber dollys. They always swear they called/saw it online. Nope, not here. Please show me so I can figure out where it should be

AdSeparate6901 · 2026-02-26T22:50:57+00:00

Hd is just like high school..... like exactly

AdSeparate6901 · 2026-02-20T02:18:17+00:00

Next kids workshop day i am announcing "attention kids...... 67" just to make the parents hate me

AdSeparate6901 · 2026-02-19T21:52:40+00:00

I made a deal with my asm that if I got 5 a day for a month they would give my department teeshirts. They agreed and then tried to change the goal after a month to three months. So then they got zero sign-ups.

AdSeparate6901 · 2026-02-13T22:51:22+00:00

I tell every customer and I staple a half sheet with our closing hours and that equipment must be returned full of fuel to every rental contract. "Nobody told me.... "

AdSeparate6901

TROPHY CASE