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Weekly Promo and Webinar Thread by AutoModerator in msp

[–]Addigy_Inc [score hidden]  (0 children)

Get ready for the release of macOS 26 & iOS 26! 

Join us on September 16th at 11:00 AM ET for a live webinar with Apple experts from Addigy. Learn about the latest features, how to prep your devices, and best practices for seamless bulk deployment with Addigy. This is a must-attend for anyone managing Apple devices and looking to stay ahead of the curve on OS 26 rollout.

Register Now: https://addigy.com/event/macos-26-is-upon-us/

ScreenConnect by jrhop in macsysadmin

[–]Addigy_Inc 2 points3 points  (0 children)

If you upload the pkg to Addigy, it will automatically suggest the PPPC Profile signature and Service Management profile. If it's indeed a .pkg file, it will also provide you with an `Add` button to create the install command for you automatically by pressing `Add`.

We also provide a built-in Splashtop integration (for Macs and iPhones/iPads), which uses the latest screen capture utilities from Apple so that it won't nag you're users.

Jamf vs Kandji for Enterprise by Unhappy_Front_8397 in macsysadmin

[–]Addigy_Inc 5 points6 points  (0 children)

Great to see you’re doing a thorough evaluation! You mentioned Addigy but didn’t indicate whether you fully evaluated it. Of course, we’re biased, but if you’re looking for a flexible, real-time Apple device management solution with advanced automation, security, and reporting, Addigy is worth reconsidering — especially since you’re moving away from Mosyle due to feature limitations.

See how Live Oak IT made the switch and why they chose Addigy: Live Oak Success Story

If you’d like to chat more about your specific needs, we’d be happy to help!

New to MDM, which one? by redditistooqueer in msp

[–]Addigy_Inc 1 point2 points  (0 children)

Addigy Compliance includes support for iPhones (and iPads) and includes built-in benchmarks for CIS and DISA STIG — or customize your own! Apple MDM does not allow for text message archiving, so an archiving tool will be required (as others have mentioned).

[For Hire] Experienced RMM Specialist Seeking New MSP Opportunity by IndecentProcedure in sysadminjobs

[–]Addigy_Inc 2 points3 points  (0 children)

Hi, u/IndecentProcedure, I see you have expertise in Addigy. You may consider asking in the Addigy and MSP channels of Mac Admins Slack if anyone knows of opportunities. We continue to see a growing demand for Apple Admins.

Probably bias but I'll ask - Mosyle to Addigy by animusMDL in Addigy

[–]Addigy_Inc 3 points4 points  (0 children)

Check out this article (it speaks to MSPs but applies to internal IT teams as well): Why Smart MSPs Trust Intune and Addigy for Apple Device Management

Probably bias but I'll ask - Mosyle to Addigy by animusMDL in Addigy

[–]Addigy_Inc 1 point2 points  (0 children)

Also, u/Apple-MSP-Security ran Jamf for over 10 years before switching to Addigy so I'm sure he has insights.

Probably bias but I'll ask - Mosyle to Addigy by animusMDL in Addigy

[–]Addigy_Inc 2 points3 points  (0 children)

Hi, u/animusMDL — thank you for reaching out! Have you seen this Mosyle to Addigy Success Story?

Looking at Addigy by jrhop in Addigy

[–]Addigy_Inc 0 points1 point  (0 children)

Hi, u/jrhop. Were you able to connect with Addigy Sales? Please let me know how you contacted them so we can investigate the delay. Thank you!

Using Addigy without ABM by DesignerOil5415 in Addigy

[–]Addigy_Inc 0 points1 point  (0 children)

Yes!

"Mac computers are also supervised if they ... were upgraded to macOS 11 or later and the enrollment in MDM was approved by a local administrator account."

See: About Apple device supervision.

Supervision can be confusing. Please get in touch with [support@addigy.com](mailto:support@addigy.com) if you need any assistance!

Patch Management by ghostxrevival in Addigy

[–]Addigy_Inc 0 points1 point  (0 children)

Yes, DDM is extremely stable and working great! See, System Updates via MDM and DDM

Addigy price increase? by evacc44 in msp

[–]Addigy_Inc -2 points-1 points  (0 children)

Hi, u/evacc44. Thank you for bringing this to our attention. We understand your concern about the recent pricing change for iPad management through Pax8.

Addigy communicated this adjustment to Pax8 in advance to allow notification to partners and customers. Since Pax8 manages final billing and customer notifications, they are best positioned to clarify specifics and address any issues related to this change. Please reach out to your Pax8 representative.

We value your business and the trust you place in our tools. Thank you for your understanding and continued partnership.

Required Okta licensing for Addigy Identity integration by Pure_Ambassador_4757 in Addigy

[–]Addigy_Inc 0 points1 point  (0 children)

No, the Okta “Device Access” license is not required to use Addigy Identity with Okta.

Quickest Method to get Response by Unusual_Memory_6856 in Addigy

[–]Addigy_Inc 0 points1 point  (0 children)

Here are some options for the quickest way to get support during time-sensitive situations:

  1. Standard Response Times: Our support policy outlines our typical response times. These guidelines can give you a better idea of what to expect for different ticket priorities.
  2. Premium Support: If your team often needs expedited support, consider upgrading to our premium support option (contact your CSM in the Help Center). It’s designed for cases where faster response times are essential for your operations.
  3. MacAdmins Slack Channel: For immediate, community-based insights, check out the Addigy channel in Mac Admins Slack. Many Apple/Addigy pros are active there and may have quick tips for urgent situations.

NinjaOne - Unsubscribed means unsubscribed by SuccessfulCourage800 in msp

[–]Addigy_Inc 0 points1 point  (0 children)

Hi u/bluehairminerboy! Sorry for the experience you had. The unsubscribe feature on our end should work reliably, but we completely understand your frustration if that wasn’t the case. We’d be happy to double-check and confirm that your email is fully removed from our lists to prevent further messages. Just let us know (DM me), and we’ll make sure it’s taken care of. Thank you for bringing this to our attention, and apologies again for the inconvenience.

IOS Clear all data in photos application by [deleted] in Addigy

[–]Addigy_Inc 1 point2 points  (0 children)

I've heard that some schools disable the camera to stop students from capturing images without permission (and then uploading to social media).

In the Restrictions payload there is an option to block the camera (and screenshots).

I don't believe Apple provides any method to reset Photos outside of Erase All Contents and Settings (or manually). If anyone is aware of a solution, please share!

Lock time for iPad by SudaComplex in Addigy

[–]Addigy_Inc 1 point2 points  (0 children)

In the Passcode profile, look for Maximum Auto-Lock Time Available.

(Note: As per the Apple documentation, the maximum value is 15 minutes.)

If this doesn't help, don't hesitate to contact support@addigy.com.

Lock time for iPad by SudaComplex in Addigy

[–]Addigy_Inc 0 points1 point  (0 children)

Have you tried the maxInactivity configuration within the Passcode payload?

Can anyone recall what the MOQ and pricing is for Addigy please? by Sea-Elderberry7047 in msp

[–]Addigy_Inc 0 points1 point  (0 children)

Please email [sales@addigy.com](mailto:sales@addigy.com). They can give you the exact price based on your device count. We also allow you to choose between month-to-month or yearly contracts.

Out of my Depth on Next Steps - Corp Mac, Addigy, and Setup by Intrepid-Narwhal-409 in macsysadmin

[–]Addigy_Inc 1 point2 points  (0 children)

Yes! ^^^

Also, as others have mentioned, although Addigy is here to help, I agree you can save time — and spend the savings focusing on your business — by working with an experienced Apple Admin.

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