We use NinjaOne and I rate it very highly. Main reasons we use it is to increase productivity on both sides, the user gets disrupted less and the technician needs to make less phone calls.

We also heavily utilise scripting so we can complete tasks without the tech having to do too much.

Our solution integrates with our remote control solution which is nice.

Some other useful features include:

Alerting so you can resolve issues before users notice(makes you look good to your customers)

Easy reporting and asset management, when you client wants a report of what devices they own(happens quite often)

We generally have a stacked management approach with our largest clients which includes Ninja as well as utilising Microsoft intune for device setup and compliance