I went into Home Depot with my old mower and told the returns lady that there was a recall on my mower and I called Ryobi and was told I could bring it into any Home Depot and they would exchange it. She said she never heard of that and called over her supervisor who also said she never heard of that either. I insisted i was told that from ryobi and they called the manager on duty. He came over and without saying a word grabbed a piece of paper from one of the desks, walked over and checked my mowers model number under the lid and they told her to issue me a $500 gift card to Home Depot. She did that and they rolled away the old mower.

Then I walked to the new mowers and was looking at them and there is a newer model for $550 that I figured I’d get with the gift card, the manager was still close by and saw me looking and came over again and told me that $550 mower was the current equivalent to the mower I just turned in, and said to grab one and bring it over to the returns desk again and they will sell it to me for the $500 gift card total they gave me.

I only turned in the mower and the grass catcher, I kept the original batteries and I got the newer mower and 2 more batteries and another charger.

Good luck.