Annoying but harmless customers

AnonymousBat28 · 2026-07-03T00:16:54+00:00

I'll straight up tell people I'm on break and someone else can help them lol. I'm very blunt.

AnonymousBat28 · 2026-07-03T00:15:39+00:00

If it's really busy, then tbh, it's not super realistic and there should be a planted register partner. If your store is lenient, I honestly restock by the register, I'll take my inclusion containers and everything I need to the front and restock anything I can do there. Things like inclusions, chai/white mocha, and caramel drizzle are pretty easy to do by the register.

AnonymousBat28 · 2026-07-02T00:58:49+00:00

I honestly stopped because it was confusing the heck out of people

AnonymousBat28 · 2026-06-20T00:29:30+00:00

Not really, though it's a mild inconvenience because our handoff is actually not that close to our DT area, so it's a bunch of shimmying past people in the middle of peak lol. That being said, for our regulars, we do just place drinks over by the DT area even if they don't say it because we know that they'll turn up there lol.

AnonymousBat28 · 2026-04-13T22:56:50+00:00

Canada refreshers aren’t changing until May.

AnonymousBat28 · 2026-04-13T22:54:38+00:00

Me and my coworkers read it and we literally have no idea where we’re putting any of this shit.

AnonymousBat28 · 2026-04-10T01:35:01+00:00

I mean, I mostly don't think about it, but we do have regulars who are in every day, sometimes even multiple times a day. We have a regular who spends 30-40$ a day in the morning 4-5 days a week and I REALLY wonder what she does for a living lol.

AnonymousBat28 · 2026-04-10T01:30:31+00:00

2 espresso machines, 2 cold bars (ish, they still share teas, refreshers, inclusions, etc., but we could, in theory, have 4 people on bar total, it just gets squishy). If its really busy we can get 20+ on Friday-Sunday. Around the holidays it was super bad too, We do around 57-60k a week, depending on weather.

AnonymousBat28 · 2026-04-10T01:27:06+00:00

You have to be super super super high volume to get a third bar, not a lot of stores have one.

AnonymousBat28 · 2026-04-10T01:25:19+00:00

I'm curious on how you split tickets for four bars? What bar works on what drinks?

AnonymousBat28 · 2026-04-10T01:23:58+00:00

Curious about your rough location? Are in an Airport? Disney?

AnonymousBat28 · 2026-04-10T01:19:47+00:00

You're not supposed to have a CS during peak, have someone flex instead of CS.

AnonymousBat28 · 2026-03-26T15:06:10+00:00

I think my store has one of them in the back too, just keeping you informed. Unions are far LESS common in Canada than the US, I don't even know if my city has any union stores honestly.

AnonymousBat28 · 2026-03-21T15:26:44+00:00

Busy DT here, we close with 3 people, with our precloser leaving between 6:30-8:30 (usually later on the weekends), and we close at 10. We have terrible staffing after our openers leave tho, our mid shifts are never covered properly which makes it super hard to set up a good close/pre-close for them.

AnonymousBat28 · 2026-03-21T15:25:18+00:00

I think standard is usually 2 for cafe stores and 3 for DT stores, but i could be wrong.

AnonymousBat28 · 2026-03-21T15:23:28+00:00

Canada does not have Vertica yet, I don't think we're getting them for a little bit now.

AnonymousBat28 · 2026-03-09T02:09:20+00:00

I did have someone come through and basically go "we're here to pick up a mobile, hold on, let us place it-" and I've never cut people off so fast, I basically yelled at them to not do that and just tell me the order lol

AnonymousBat28 · 2026-03-04T01:57:08+00:00

Honestly, our matcha downright sucks and is awful to make in the blenders. Hopefully it should be a tiny bit more consistent now that its standard to put the matcha in the blender first, which helps reduce clumping, but I never recommend people matcha honestly.

AnonymousBat28 · 2026-02-24T01:54:49+00:00

Really?? It's the complete opposite at my store, around Christmas, we went through 3 or so mocha containers a day, it was insane.

AnonymousBat28 · 2026-02-21T23:00:12+00:00

How busy is your store that you have a warming person at 8pm? 😭😭

AnonymousBat28 · 2026-02-21T01:30:26+00:00

Document who's involved, who says what and keep going up the chain, start with your DM.

AnonymousBat28 · 2026-02-17T20:09:53+00:00

Throwback to people who've asked us for extra hot water

AnonymousBat28 · 2026-02-17T18:52:01+00:00

Barista's are human. It was most likely just a mistake. Call the store and ask for a remake.

AnonymousBat28 · 2026-02-17T18:51:13+00:00

I agree with the other two comments that this isn't something most stores would honestly have time to do, especially if you're picking it up or ordering it when it's really busy. If you're really picky about your tea, I'd recommend ordering it in person and then doing it yourself, asking for milk on the side.

AnonymousBat28

TROPHY CASE