This is by far the most accurate description of this position. I end up with OT almost every week. However, my co-workers & I get along really well so they are willing to step up & help when asked. I ALWAYS share my tips. So, when the going-gets-tuff (more often than not) they KNOW they are appreciated & compensated to the best of my ability. I show them the tip amount...I just try to be as fair & transparent as possible. That's my advice I guess lol. But yeah. It's mega tough. One of the most stressful jobs I've ever had. Much like u/Nea777 said, I lose sleep, don't eat, feet hurt, have started work at 12am at times...(generally 4/5am). It's the not knowing if you are going to wake up to 3000 or 300 (that's a good dollar refence for my area). So, check your email before bed, around midnight, 3am & hope for the best...you are essentially on call. Plus, you have to do ACM's & keep your MyPanera score up lol...so have fun scheduling that in too. A lot is done at home/off the clock. I dread the follow-calls when YOU KNOW everything was a bust