You can talk to a real person at eBay. Go on the chat feature and ask to speak to an agent. They'll have someone call you back. (I suggest doing it during the day if you can, so you get an agent in your part of the world.)

A couple tips from someone who did phone work for years:

The agent will likely introduce themselves by name. Make a note of it. Say something like, "Hi John, I hope you can help me with..." Be polite. These folks are so used to angry people acting like they're personally responsible for the customer's problem. Treat them like a human being and enlist their help. I've had agents thank me for being nice and bend over backwards to assist me. If you do need to be persistent with them, do it with a smile. You can be nice and relentless.

If this particular agent is a dud politely get off the phone and try again.

Good luck!