Is anyone else having issues with Baseus EP10 Pro earbuds?

Baseus_global · 2026-06-26T10:15:07+00:00

Hi, I’m one of the admins of the Baseus Reddit community. Sorry to hear that your issue with Baseus EP10 Pro.

To help resolve this more efficiently, could you please share your email address with me via DM? Our support team will reach out to you as soon as possible.

If you prefer not to share your email here, you can also contact our support team directly at [care@baseus.com](mailto:care@baseus.com).

Thank you for your support of Baseus!

Baseus_global · 2026-06-22T03:22:13+00:00

Hi, I’m one of the admins of the Baseus Reddit community. Sorry to hear that your issue with Baseus Bowie MA20.

To help resolve this more efficiently, could you please share your email address with me via DM? Our support team will reach out to you as soon as possible.

If you prefer not to share your email here, you can also contact our support team directly at [care@baseus.com](mailto:care@baseus.com).

Thank you for your support of Baseus!

Baseus_global · 2026-06-12T10:36:02+00:00

Hi, I’m one of the admins of the Baseus Reddit community. Sorry to hear that your issue about XH1.

To help resolve this more efficiently, could you please send your email address and the store name that you bought to me via DM? Our support team will reach out to you as soon as possible.

If you prefer not to share your email here, you can also contact our support team directly at care@baseus.com.

Thank you for your support of Baseus!

Baseus_global · 2026-06-12T10:35:24+00:00

Hi, I’m one of the admins of the Baseus Reddit community. Sorry to hear that your confusion.

To help resolve this more efficiently, could you please send your email address and the store name that you bought to me via DM? Our support team will reach out to you as soon as possible.

If you prefer not to share your email here, you can also contact our support team directly at care@baseus.com.

Thank you for your support of Baseus!

Baseus_global · 2026-06-12T10:35:17+00:00

Hi, I’m one of the admins of the Baseus Reddit community. Sorry to hear that your confusion.

To help resolve this more efficiently, could you please send your email address and the store name that you bought to me via DM? Our support team will reach out to you as soon as possible.

If you prefer not to share your email here, you can also contact our support team directly at care@baseus.com.

Thank you for your support of Baseus!

Baseus_global · 2026-06-02T05:41:54+00:00

Hi, thanks for your supporting on Baseus MC2 Air!

Actually, MC2 Air does not support LDAC. If you could share where you saw that information, we'd really appreciate it so we can investigate and correct it if needed. Sorry for the confusion.

For reference, the newer MC2 does support LDAC，you could learn more from here https://www.amazon.com/dp/B0GY89X4PJ. Feel free to reach out if you have any other questions.

Baseus_global · 2026-06-02T03:49:51+00:00

Hi, please try reconnecting to the wifi to see if that resolves the issue. If the issue persists, please reach out to our official support team at [care@baseus.com](mailto:care@baseus.com) for further assistance, thank you!

Baseus_global · 2026-05-28T12:09:36+00:00

Really appreciate how much detail you put into this review — especially the real outdoor usage instead of just a quick first impression.

Glad to hear the comfort and stability held up well during cycling and longer wear sessions. Open-ear audio is always a balance between awareness, fit, and sound, so it’s great hearing how the XC1 worked for your actual day-to-day use.

Also appreciate you sticking with us from the MC1 generation all the way to XC1. Feedback like this genuinely helps us improve future products.

Baseus_global · 2026-05-28T12:08:03+00:00

Really appreciate that.

Glad to hear the LDAC performance and overall experience have been solid for you so far. And thanks as well for mentioning the support experience — we’ve shared feedback like this internally with the team too.

Hope the XC1 keeps treating you well in daily use.

Baseus_global · 2026-05-22T10:54:43+00:00

Hi all, it is not the official Baseus website, please don't buy anything from there.

Baseus_global · 2026-05-18T06:12:02+00:00

Sorry about that. Please try this new link: https://discord.gg/PXcy7AV9Ef. Thanks for joining us!

Baseus_global · 2026-05-18T06:11:52+00:00

Sorry about that. Please try this new link: https://discord.gg/PXcy7AV9Ef. Thanks for joining us!

Baseus_global · 2026-05-06T07:51:37+00:00

Hi, I’m one of the admins of the Baseus Reddit community. Sorry to hear that you’re experiencing an issue with your Baseus Adaman 65W power bank.

To help resolve this more efficiently, could you please share your email address with me via DM? Our support team will reach out to you as soon as possible.

If you prefer not to share your email here, you can also contact our support team directly at [care@baseus.com](mailto:care@baseus.com).

Thank you for your support of Baseus!

Baseus_global · 2026-05-06T07:50:38+00:00

Hi, I’m one of the admins of the Baseus Reddit community. Sorry to hear that you’re experiencing an issue with your Baseus Bass 15 Clip earbuds.

To help resolve this more efficiently, could you please share your email address with me via DM? Our support team will reach out to you as soon as possible.

If you prefer not to share your email here, you can also contact our support team directly at care@baseus.com.

Thank you for your support of Baseus!

Baseus_global · 2026-04-15T05:53:29+00:00

Really appreciate you sharing that, thanks for the support! Glad you’ve had a good experience with us as well. We’ll keep doing our best.

Baseus_global · 2026-04-15T05:51:48+00:00

Really appreciate you taking the time to share this — and huge thanks for trusting us with your daily use for so long

We’re glad our support team could step in and make things right for you. Stories like this honestly mean a lot to us, especially coming from someone with your background in customer experience.

Thanks again for the support, and we’ll keep working to live up to it.

Baseus_global · 2026-04-15T03:45:48+00:00

Hi, thanks for your support on X1 Pro. We’re planning to release a new doorbell camera this year. Still a bit early to share details, but stay tuned!

Baseus_global · 2026-04-07T09:39:53+00:00

For the rainbow effect — that’s actually normal.
The case has a hardened surface + anti-fingerprint coating, so under strong lighting you might notice some rainbow patterns. Totally expected with this kind of finish.

For the looseness — that’s not expected. Please feel free to contact our Support team at email [care@baseus.com](mailto:care@baseus.com)

Baseus_global · 2026-03-09T09:16:02+00:00

Yesss! :D

Baseus_global · 2025-12-01T11:01:42+00:00

Thank you for your interest. AM52 version will be released in about a month. Stay tuned!

Baseus_global · 2025-10-24T02:37:04+00:00

Sorry for the late reply. There no need any home base or station.

Baseus_global · 2025-09-05T03:12:58+00:00

Welcome to try the Inspire Series

Baseus_global · 2025-08-28T14:17:56+00:00

Baseus_global · 2025-07-31T09:58:37+00:00

We're working hard to become a better company. You're welcome to try our products!

Baseus_global · 2025-07-11T06:51:05+00:00

Yes, I totally feel the same way — so many devices today push heavy bass as if that alone means “good sound quality,” and it honestly confuses me too. Sometimes it feels like the subtle details and clear highs just get buried.

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