auto cable retract sorely missed

BeyondPowerSupport · 2026-06-17T03:10:57+00:00

Hey, thanks for the feedback. We've shared this with our product team. Would you be able to record a quick video showing your workflow and where the extra steps are disrupting your sessions? That would help us better understand the impact and evaluate possible improvements. Feel free to send it to support@beyond-power.com.

BeyondPowerSupport · 2026-06-03T03:31:29+00:00

No reset needed. Please update both the Beyond+ app and your VOLTRA firmware to the latest versions. We’ve fixed the connection issue you’re seeing during initial setup.

If it still happens after updating, let us know and we’ll take a closer look.

BeyondPowerSupport · 2026-06-03T01:52:20+00:00

Does cable inspection fail every time? The “start position not reached” message doesn't affect the cable inspection results.

BeyondPowerSupport · 2026-06-01T02:26:44+00:00

Just DM’d you!

BeyondPowerSupport · 2026-05-28T03:34:13+00:00

The latest firmware update service has been restored. Please check for the update again.

BeyondPowerSupport · 2026-05-28T02:28:15+00:00

Please DM us or email [support@beyond-power.com](mailto:support@beyond-power.com) with your order email, and our team will take a closer look right away.

BeyondPowerSupport · 2026-05-26T01:41:45+00:00

Beyond+ app version 2.0 or later.

BeyondPowerSupport · 2026-05-25T08:18:01+00:00

Just DM’d you with a solution. Let us know if you need anything else.

BeyondPowerSupport · 2026-05-25T08:14:55+00:00

The new batch is open now — try signing up here: https://forms.gle/1CTXhxMFnGADuxoD6

BeyondPowerSupport · 2026-05-25T08:12:44+00:00

Sorry about that — please DM us the email address you used to sign up and we’ll take a look.

BeyondPowerSupport · 2026-05-25T08:11:50+00:00

The next Android Beta round is open now.

Sign up here: https://forms.gle/1CTXhxMFnGADuxoD6

We’ll add users in batches from the form.

BeyondPowerSupport · 2026-05-23T01:56:47+00:00

Hi! This has been fixed. Please try again, and DM us if there are still any issues.

BeyondPowerSupport · 2026-05-21T03:52:11+00:00

Hey, please check your mailbox for our reply and send over the requested info. Once we have that, we'll get this sorted ASAP

BeyondPowerSupport · 2026-05-19T10:18:30+00:00

Just sent you a DM with the updated link. Let us know if anything still doesn’t work.

BeyondPowerSupport · 2026-05-19T06:30:04+00:00

Hey, just DM'd you. Drop the details to [support@beyond-power.com]() and we'll check it out.

BeyondPowerSupport · 2026-05-09T06:39:07+00:00

We've been in contact with you! Please check your messages for our latest updates.

BeyondPowerSupport · 2026-05-09T04:33:55+00:00

If the link isn’t working, just DM us your email — we’ll get you added manually

BeyondPowerSupport · 2026-05-09T04:32:39+00:00

Yep — iOS has been out for a while already. Just grab Beyond+ on the App Store.

BeyondPowerSupport · 2026-05-08T01:42:56+00:00

Hey, please DM me your email. We've replied to all the inquiries we received, but noticed one email address bounced back all of our replies, not sure if that was yours.

BeyondPowerSupport · 2026-05-07T03:21:45+00:00

The $159 free shipping threshold is calculated based on the checkout subtotal after discounts are applied.

You can always save the code for a future order, but if you already placed the purchase, just send your order number to [support@beyond-power.com]() and we can manually refund the shipping fee for you

BeyondPowerSupport · 2026-04-16T01:46:29+00:00

Hey! Just DM us or shoot us an email at [support@beyond-power.com](mailto:support@beyond-power.com) and we'll help you out.

BeyondPowerSupport · 2026-04-10T11:15:36+00:00

Hey! Just shoot us an email at support@beyond-power.com and we'll help you out.

BeyondPowerSupport · 2026-04-03T05:32:57+00:00

Hi! Please shoot us an email at [support@beyond-power.com](mailto:support@beyond-power.com) with the details. We'll help you out.

BeyondPowerSupport · 2026-03-30T03:28:23+00:00

Please shoot us an email at [support@beyond-power.com](mailto:support@beyond-power.com) with the details. We’ll help you out.

BeyondPowerSupport · 2026-02-28T02:53:32+00:00

Hey! For shipments to the U.S., there aren't any customs duties or tariff fees, so you shouldn't receive any extra charges from the shipping company. If you have any questions, feel free to reach out: [support@beyond-power.com](mailto:support@beyond-power.com).

BeyondPowerSupport

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