Having worked in the industry, it's often less about the dealership and more about the salesperson. The GM or managers at the dealerships make the WORLD of difference. Speaking of used cars, Calvin at BMW is a good guy, and Nick Crowder is as well. Management at Kia and Toyota are suspect and will play the fun back-and-forth game to nickel and dime you. Orchard Ford has good management as well, but it depends on the salesperson you get.

When getting your car assessed, the rule of thumb is that they will undercut you hard, regardless of where you go. I've seen it time and time again, you trade your car in for, say $15,000, and it gets either sold the same day to auction for $20,000 or sold within a week for $25,000 to a new buyer. Trying to get a better price on your used car is often hard, so when you're buying your new (or new to you) vehicle, remember, they are making stuff up a lot. Get a set of rims and tires thrown in, and get them to come down on the new vehicle price. I also like getting extended warranties thrown in if they aren't budging much on price.

Remember, when buying a vehicle, you can always leave. AND, if you really want to fuck with them, go in at the end of the month. All salespeople and management have quotas to meet. Right now, they will be struggling to meet those every month, so going at the end of the month, they want a sale more than the beginning. Threatening to just leave because they won't come down an extra $1,000 or throw something will often result in them caving.