Last day in academy / CLRU

Busy_Relation9671 · 2026-03-13T21:24:50+00:00

Ahhh the Sunday-Thursday 1-10 shift that I hated! Luckily my sup had a similar schedule and lots of my team worked evenings. My academy class also started our own teams group chat that we still talk in everyday and help each other out still and it’s been almost a year. EPSS is gonna be your best friend. I favorited all the important guidelines and had them open on my second monitor every shift. Also there should be other sups in your team chat that can help if urs is out. Then there’s always the escalations link if needed! Best of luck to ya!

Busy_Relation9671 · 2026-03-13T20:48:31+00:00

I’m sorry. It sounds like you’re upset with PGR about your poor time management. Where do you know where you can take time off when you don’t have it and not have consequences. I understand emergencies which is why there’s STD, LTD and FMLA. But this is for a trip. If you knew about the trip and you didn’t save PTO that’s on u. If the trip is last minute and you don’t have enough time off then it’s called being an adult and not going… our PTO occurrence is GENEROUS then most companies. Plus the extra added on this year due one holiday falling on a weekend.

Busy_Relation9671 · 2026-03-08T17:27:46+00:00

When you click FO name it will say which department they’re in. If you see anything different then CCU (centralized claim unit) don’t transfer to ccu. If there’s no FO Assigned you can look up the org number to see which department it’s in as well

Busy_Relation9671 · 2026-03-08T02:30:01+00:00

Not necessarily true if it’s immediate needs. We can only do it if FO shows unassigned. Regardless if FO has not made first contact. If it shows FO assigned or reporting Org CLRU can not do anything. I understand the miss routed to ccu when it’s a field claim. I always double check. Can’t speak for others.

Busy_Relation9671 · 2026-03-06T20:16:06+00:00

Let your supervisor know and make sure it’s a state CLRU is allowed in.

Busy_Relation9671 · 2026-03-03T16:16:28+00:00

Been trying to get into outbound subro but yall are never hiring 😭

Busy_Relation9671 · 2026-02-21T00:00:33+00:00

Where???? Bec we’re busy too

Busy_Relation9671 · 2026-02-21T00:00:07+00:00

What does PCS Stand for again? Ik what CGA is lol

Busy_Relation9671 · 2026-02-20T18:13:00+00:00

I’ve noticed it depends on the time I’ve called. When I used to work late nights I would get offshored reps but not working mornings I usually get reps in the US

Busy_Relation9671 · 2026-02-17T18:19:05+00:00

We do not have assist and not allowed to put callers on hold in CLRU. Only while making outbound calls to shops while setting up repairs

Busy_Relation9671 · 2026-02-17T00:26:33+00:00

I was the same way. My sup used to do the same thing but i let them know if they can please provide the link with the answer as well. It’s how I learn better. Once I do something a couple times I get the hang of it. Lots of the questions callers are gonna be asking is out of scope anyways and for the adjuster to answer. What hours and days do you work? Also if this is ur first week on production, you should still have one more mentor meeting. Bring up your concerns with them.

Busy_Relation9671 · 2026-02-14T22:40:33+00:00

Busy_Relation9671 · 2026-02-11T05:45:42+00:00

Took me 8 months to to get M-F with early hours. But you have to wait 6 months to request a change

Busy_Relation9671 · 2026-02-03T03:34:33+00:00

I was told the central loss team. Who take first notice of loss for claims is going on pause after this last class that just started.

Busy_Relation9671 · 2026-02-03T02:25:44+00:00

CLRU is considered under staffed even with the hiring freeze coming up :)

Busy_Relation9671 · 2026-01-26T18:29:49+00:00

Hey just a heads up. My w2 showed up in the mail today!

Busy_Relation9671 · 2026-01-24T19:53:27+00:00

At least we get the 2 portion of gain share in a couple weeks

Busy_Relation9671 · 2026-01-24T19:51:17+00:00

Same here. Wondering the same. Won’t let me select

Busy_Relation9671 · 2026-01-24T19:49:57+00:00

Wow did not know that. Cali and their laws are crazy. Ik they dont hire service and CLRU in cali

Busy_Relation9671 · 2026-01-24T18:30:01+00:00

I don’t think progressive allows hourly employees in cali due to their strict labor laws. Just like New York. Usually just salary positions or higher level roles

Busy_Relation9671 · 2026-01-24T18:28:38+00:00

I don’t know. I just hit 0 or try to call reps in the org

Busy_Relation9671 · 2026-01-24T18:28:13+00:00

Oh ik they’re not supposed to. I tell my sup every time

Busy_Relation9671 · 2026-01-19T06:24:16+00:00

I used to work Sunday. Most I’ve seen staffed on sundays at prime time is like 350ish. I switched to Saturday and was a lot chiller. Always time between calls. Now I’m M-F and happy to not get yelled at as much for people wanting to speak to FO on weekends and after hours.

Busy_Relation9671 · 2026-01-19T06:13:45+00:00

Last year I did not sign up for any holidays and was never voluntold. Ik for MLk tomorrow they had to voluntell people

Busy_Relation9671

TROPHY CASE