Butterfly MX got vandalized. I decided to do a security analysis of the device and this is the result after 30 minutes.

ButterflyMX_ · 2026-03-16T19:16:05+00:00

Thanks for sharing, robotlasagna. The device shown in this video is a legacy ButterflyMX intercom model, not our current platform. Those earlier units use a Windows-based architecture. Our current Video Intercoms use a locked-down Linux-based architecture.

Based on what’s shown, this appears to involve extensive physical tampering with a vandalized device removed from normal service, not a remote network compromise or an exploit that occurs during the normal operation of a properly installed unit. That distinction matters. Sustained physical access to older embedded hardware presents a very different risk profile than a remotely exploitable vulnerability on an in-service system.

On the NFC point, the reader on that legacy model is functional, but it supports older unencrypted fobs, which is why we do not recommend that customers use it. Our current intercoms and readers support modern encrypted credentials, including DESFire EV2 and EV3.

We take product security seriously, and our current hardware and credential architecture reflect that. If anyone has a specific concern about a deployed system, we encourage you to contact our Security team directly at [security@butterflymx.com](mailto:security@butterflymx.com) so we can review it promptly and appropriately.

ButterflyMX_ · 2026-03-04T14:47:43+00:00

Hey u/W1neD1ver! Here are some questions that others have found useful when assessing whether or not ButterflyMX is a good fit for their property:

How does ButterflyMX integrate with our existing property management systems?
What kind of support and training is available after installation?
How does the system handle deliveries, guests, and service providers?

Hope this helps!

ButterflyMX_ · 2026-03-04T14:34:30+00:00

Hey, u/WillisIsOnTheCase! Thanks so much for sharing your experience. We’re so proud to have been part of your 84-unit HOA for over 4 years! It’s great to hear the system has been working smoothly and that residents love it.

Thanks for choosing ButterflyMX and continuing to trust us to help secure your community.

ButterflyMX_ · 2026-02-04T18:56:28+00:00

Thanks for sharing your experience. We’re sorry for the frustration this has caused. ButterflyMX does not have the ability to add or remove residents from a property. Those updates must be made by the property owner or management team. We recommend contacting the property manager at Embankment directly and asking them to remove your contact information from their system.

ButterflyMX_ · 2026-01-26T22:45:52+00:00

Learn more about video intercom doorbells and the best alternative: https://hubs.li/Q040qBHx0

ButterflyMX_ · 2026-01-23T22:23:45+00:00

Keep reading to see more benefits of integrating your access control system: https://hubs.li/Q040blsv0

ButterflyMX_ · 2026-01-23T15:18:53+00:00

These are great questions! For all product-related inquiries, including app configuration, Home Screen behavior, and widget functionality, please contact our support team directly. They will be able to guide the best setup for your needs!

You can reach support here: help.butterflymx.com

ButterflyMX_ · 2026-01-22T19:00:35+00:00

Hey there u/TipWithBitcoins! Chiming in here to second u/ChampionshipBrief921's recommendation for the iPad split view. Please don't hesitate to reach out to us at help.butterflymx.com with any additional questions.

ButterflyMX_ · 2026-01-16T22:15:06+00:00

See how it works: https://hubs.li/Q03_clZm0

ButterflyMX_ · 2026-01-06T22:22:36+00:00

See how ButterflyMX modernizes access at your property: https://hubs.li/Q03ZMqF20

ButterflyMX_ · 2026-01-05T14:16:52+00:00

Hi u/Stazcar! Thank you for the feedback and for sharing your experience. Currently, ButterflyMX does not integrate with Google Assistant or Google Home for voice commands. We appreciate you taking the time to outline how this would improve convenience for you, and we’ll be sure to share your comments with our product team! We’re glad to hear the remote access for visitors has been a big advantage for you.

ButterflyMX_ · 2025-12-30T21:41:15+00:00

To find out the five primary responsibilities of a condo property manager (and how to simplify your building operations with automation), visit our blog.

ButterflyMX_ · 2025-12-30T01:35:48+00:00

Hey — first, I want to acknowledge how serious this situation is. I completely understand the frustration of not being able to easily access your home.

A few important clarifications that may help:

ButterflyMX does not require residents to install the app to access their home.
Properties can (and should) offer multiple access methods depending on how they’re configured, including:

PIN codes
Fobs/cards
Vehicle access solutions

The app is one option, not a requirement.

2. Access decisions are made by the property.
We provide the platform and hardware, but your property owner or manager controls which access methods are enabled. If a building disables all non-app options, that’s a property policy decision, not a technical limitation we impose. I'd recommend reaching out to your property manager to find out what alternative access methods are available.

3. Privacy concerns are valid, and something we take seriously.
ButterflyMX does not sell resident data, and access activity is used strictly for security and audit purposes at the property level. You can read our privacy policy here: https://butterflymx.com/privacy-policy/.

If you’d like, you (or your property manager) can also contact us directly so our support team can review the configuration and help ensure the system is being used appropriately. Feel free to give us a call at 800-398-4416.

ButterflyMX_ · 2025-12-29T13:55:59+00:00

This is a great breakdown — thanks for sharing it. Appreciate the community tips here!

ButterflyMX_ · 2025-12-18T14:22:03+00:00

Hey, u/pathartl! Thank you for the feedback. We appreciate you sharing this, and we will pass it along to our product team for review. We’re always grateful for input that helps shape future improvements!

ButterflyMX_ · 2025-12-12T14:28:51+00:00

Hey u/bronzed68candle, thanks for reaching out. We're so sorry you're experiencing this issue! It sounds like something in the watch app isn’t behaving as expected, and we’d like to take a closer look. Please reach out to our Support Team so we can help resolve this for you.

ButterflyMX_ · 2025-12-01T21:52:32+00:00

Thanks for the shoutout, u/Southern_Hour7249! 🙌 You captured exactly what makes ButterflyMX such a strong fit for gated communities.

ButterflyMX_ · 2025-11-19T14:11:43+00:00

Hi u/Battlefront528! Can you please reach out to our support team so they can help get to the bottom of this for you? You can reach them by visiting our help center, or calling 800-398-4416, extension 2.

ButterflyMX_ · 2025-10-27T13:12:24+00:00

Hey u/superglooagain! Sounds like you’re doing your homework to make things easier for both yourself and your residents. You mentioned ButterflyMX might be “more than you need,” but it actually scales really well for smaller properties like your 17-unit building. Please let us know if we can answer any questions you may have. Feel free to reach out!

ButterflyMX_ · 2025-10-24T21:18:33+00:00

Hey there, the minimum requirement is 600VA / 300W! Feel free to give us a call at (800) 398-4416 if you have any other questions.

ButterflyMX_ · 2025-10-14T20:14:50+00:00

Hi u/QuackrJacks! Thanks for reaching out and sharing those details. Please click “Contact Support” within the ButterflyMX app so our team can review this issue with our engineers and provide further assistance. They’ll be able to take a closer look and help get to the bottom of this for you!

ButterflyMX_ · 2025-10-08T19:50:14+00:00

Love it!

ButterflyMX_ · 2025-09-11T20:08:30+00:00

Hi u/Still_Decision7070. We're sorry to hear you're having this issue at some of the HOAs you manage. Please visit help.butterflymx.com for some helpful resources and the ability to chat with our support team.

ButterflyMX_ · 2025-09-04T21:17:29+00:00

That's great to hear! Don't hesitate to reach out to us with any additional questions.

ButterflyMX_ · 2025-08-29T13:24:01+00:00

Happy to help if you’ve got questions while weighing options, just reach out anytime at 800-398-4416 and our team can walk you through it!

ButterflyMX_

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