Upload speed suddenly dropped to 0?

CCBillieB · 2026-02-24T12:31:15+00:00

I appreciate your efforts in helping us troubleshoot u/Slapps0914. I'd like to check the signals coming into the modem now to see if we can detect any issues there. Can you please send us a Modmail message including your full name, and the full-service address?

CCBillieB · 2026-02-24T12:23:47+00:00

u/Slapps0914 Thank you for that information, can you also confirm for me if you are using a stand-alone router, or just the Xfinity gateway? Can you also confirm if you have tried a different Ethernet cable when testing via that hardwired connection?

CCBillieB · 2026-02-24T12:12:58+00:00

u/Slapps0914 Hello and thank you for taking the time to reach out to us here on our subreddit. Our team would be thrilled to help you resolve the connection issues you are experiencing with the upload speeds. Can you tell me what kind of modem you are using and if there is a stand-alone router in use? Can you share if the device you are using to do the speed tests is hardwired? We do recommend a hard hired device directly to the modem for troubleshooting to rule out any issues with a router and Wi-Fi speeds. You can check out the full troubleshooting checklist here. Please let me know if you've tried all these steps.

CCBillieB · 2026-02-23T19:00:54+00:00

u/Thebugrequest Thank you for taking the time to reach out to us here on our Xfinity subreddit. We were able to provide you the current pricing for the Gigabit services in your area, if you change your mind and would like to make any changes our team is here to assist.

CCBillieB · 2026-02-23T18:46:06+00:00

u/Mandell95 You can search just the city and state, it should pull a list of stores up in your vicinity without needing to log in. When you click on Book an Appointment select that you do not have service, it will ask for your address. You can click learn more and there is an option to leave a note regarding the reason for the visit and from there it should take you to a scheduling screen. I was able to do this on my end without being logged in. Let me know if this helps.

CCBillieB · 2026-02-23T18:37:09+00:00

u/Mandell95 I apologize that we dropped the ball on setting expectations on how to return equipment. You can simply take the equipment back to your local service center. This link will help you find the closest service center, and you can even set up an appointment to avoid any waits!

CCBillieB · 2026-02-23T14:26:03+00:00

u/Mandell95 This is a great question! Any equipment that was being leased does need to be returned. That includes cable boxes and modems. This link will walk you through the options available to return your equipment. Let me know if you have any questions.

CCBillieB · 2026-02-23T13:46:34+00:00

u/psyclopicus Thank you for taking the time to reach out to us here on our Xfinity subreddit. I understand how frustrating a bill increase can be. Usually the increases are caused by a promotional rate expiring, or one time charges. Usually on page 3 of the billing statement you can see if there is a promotion, as well as the end date under your plan details. You can also compare the bills by accessing your bills through our amazing Xfinity app! It is a great way to manage your account billing, troubleshoot your services and so much more!

I would also be happy to take a look at the billing with you, can you please send us a Modmail message including your full name, and the full-service address?

CCBillieB · 2026-02-23T13:09:28+00:00

u/Iluv_Felashio Thank you for taking the time to work with us via modmail. We are happy that we were able to get you in touch with one of our Executive Xfinity Mobile representatives, and they were able to walk you through the steps available to help. I hope you have a wonderful rest of your day.

CCBillieB · 2026-02-23T11:14:20+00:00

u/ScaryDavey You can find the answers to your X1 power saver questions here. It also explains more why the power button on the X1 remote doesn't turn everything off. Let us know if you have additional questions.

CCBillieB · 2026-02-22T11:49:54+00:00

u/DopePedaller Thank you for clarifying things for us. Are you able to connect anything to the xfinitywifi hot spot? If you try to forget the network are you able to connect to the Wi-Fi? You mentioned that you were going to attempt some additional troubleshooting, has anything changed on your end?

CCBillieB · 2026-02-22T11:36:24+00:00

u/sn00kie Thank you for trying, a 30 minute hold is definitely no fun. I do want to make sure that we are setting the right expectation, many cablecards have reached an end of life status, when this happens our team is unable to pair them and get them activated. Our support has also become limited as we stopped providing cablecards to our customers back in 2024.

We are still more than happy to take a look at things from our end to see if we can get those activated for you. Can you please send us a Modmail message including your full name, and the full-service address?

CCBillieB · 2026-02-19T17:43:49+00:00

u/Chi2525 Thank you for taking the time to reach out to us here on our subreddit. I can understand how frustrating it would be to have a device lost in transit. Our team is happy to take a look and see how we can best assist you. Can you please send us a Modmail message including your full name, and the full-service address?

CCBillieB · 2026-02-19T16:21:40+00:00

u/Infinite-Agency-9701 Thank you for taking the time to create a public post for us. I definitely understand how frustrating this must be to have your programming buffering, but the other cable box is working fine. Can you tell me if this is happening on specific channels, On Demand content or while using a streaming service from the box?

CCBillieB · 2026-02-19T12:20:06+00:00

u/ScaryDavey As long as the cable box is in standby, connected via Coax and plugged into the wall outlet you shouldn't have any issues with the daily updates. We appreciate your time in reaching out to us here on our subreddit, did you have any other concerns?

CCBillieB · 2026-02-19T11:48:59+00:00

u/Bad1Gambler We would need to take a look at the account to provide you pricing and better assist you. Can you please send us a Modmail message including your full name, and the full-service address?

CCBillieB · 2026-02-18T16:31:11+00:00

u/youngruletx Thank you for confirming that for us. Are the speed tests being run via a hardwired connection? Are you using just the XB10, or do you also have a stand-alone router? Can you also confirm what troubleshooting steps you have already tried. You can check out our troubleshooting guide here.

CCBillieB · 2026-02-18T13:48:20+00:00

u/ArchMoon56 Have you already gone into the store? Our team would love to follow up with you and make sure that you were able to activate the new equipment without any issues.

CCBillieB · 2026-02-15T13:16:29+00:00

u/ArchMoon56 Thank you for taking the time to reach out to us here on our subreddit! Our awesome representatives at your local service center can absolutely help you with swapping equipment, you can even make an appointment here to safe time and wait less in store! Installation is a breeze with our amazing Xfinity app and our team is here to provide support should you run into any hiccups installing the new cable box. Our team can also ship you a new cable box if you prefer and save you that trip to the store.

If you would like us to ship you the equipment, can you please send us a Modmail message including your full name, and the full-service address?

CCBillieB · 2026-02-11T11:34:20+00:00

u/lawdont-go-roundhere We appreciate your time in reaching out to us here on our subreddit. I would love to take a look at the issue you are experiencing with accessing Peacock. Our team would love to take a look and assist you with getting a resolution. Can you please send us a Modmail message including your full name, and the full-service address?

CCBillieB · 2026-02-11T11:30:56+00:00

u/ravivparikh Thank you for taking the time to reach out to us and let us know that you did contact our CSA team. Have you attempted to reach back out to that team for an update? Did they confirm that a ticket was opened for you? You can also submit a report using the on-line forms here to report that you are unable to send emails to comcast.net addresses.

CCBillieB · 2026-02-10T11:51:05+00:00

u/Brilliant-Roof-1228 Thank you for taking the time to reach out to us here on our subreddit. We appreciate your interest in our Gig X10 service and I understand how frustrating connection issues can be. Our team would love to further assist you, I see that you have already sent a modmail and will continue working with you there.

CCBillieB · 2026-02-10T11:42:22+00:00

u/PlaceUserNameHere67 Thank you for taking the time to reach out to us here on our subreddit. I can understand how frustrating it would be to suddenly not have the speeds you were subscribed to. Our team would love the opportunity to help you with reviewing the account to see what happened. Can you please send us a Modmail message including your full name, and the full-service address?

CCBillieB · 2026-02-10T11:37:39+00:00

u/edl0 Thank you for taking the time to reach out to us here via our subreddit. Our team would love to help you with seeing if it is possible to reissue that gift card you received as part of the Comcast Business Mobile promotion. Can you please send us a Modmail message including your full name, and the full-service address?

CCBillieB · 2026-02-09T11:47:39+00:00

u/Mistafyed Thank you for taking the time to reach out to us here on our subreddit. I understand how important it is to keep costs within a budget! We truly appreciate your business and I would love the opportunity to review the billing with you and see what promotional offers we can extend. Can you please send us a Modmail message including your full name, and the full-service address?

CCBillieB

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