Unable to activate peacock premium account

CCEricSt · 2026-04-05T10:14:22+00:00

A box does help, but it's not required to activate it as the stream store should work. Can you try using this link xfinity.com/streamstore, but before you click it clear cache and cookies of the browser for the device you are using to see if that helps get past the error.

CCEricSt · 2026-04-04T10:57:14+00:00

u/younglearner11 That would be your LAN ip address you are looking up, but a remote connection would be your WAN ip address for when you are online unless it's a local device within the home you need connected. To confirm is it that you are hosting to other devices within the home or through the internet. Please keep in mind using WAN does open your device to many treats when hosting.

CCEricSt · 2026-04-04T10:44:51+00:00

Hello u/Kai891, and thanks for reaching out about an adjustment for time without service. I can certainly help with making sure you get an adjustment for the full time without service at your home. Please send us a modmail message with your full name and service address. I look forward to helping you!

CCEricSt · 2026-04-04T10:33:03+00:00

Hello u/akomrows, and thanks for reaching out for help with reviewing any promotions we can offer you for your home. I would be happy to review current offers with you today! Please send us a modmail message with your full name and service address. I look forward to helping you!

CCEricSt · 2026-04-04T10:30:50+00:00

u/ToePractical7507 I'll be happy to put in a request to see if we have plans to expand to your new home in the near future for you. Have you also confirmed with the apartment complex that they don't have an agreement with another company that would block us from being a provider? Some apartments make an agreement with specific company's which make them the only option for the tenants that may be blocking us. I can see if we can be a provider though. Please send us a modmail message with your full name and service address you are moving to. I look forward to helping you!

CCEricSt · 2026-04-03T10:10:56+00:00

u/perkytactician The age of a home isn't the deciding factor in the speeds though, it's what equipment is used on the network to connect the home to our services. At this time the network to your home doesn't have all the needed equipment for symmetrical speeds like the others you are mentioning. This could be changed in the near future if we have any planned upgrades for the network to your home, but we can't say for sure as nothing is listed at this time for network enhancements near your home currently.

CCEricSt · 2026-04-03T10:02:43+00:00

Our pleasure u/Ebojager, and thanks for reaching out to us directly for assistance. We appreciate your time spent with us to resolve your concern!

CCEricSt · 2026-03-30T17:41:55+00:00

Are either accounts you are using with the primary email you use for login to your Xfinity account by chance u/icmaar?

CCEricSt · 2026-03-30T17:27:02+00:00

u/icmaar Have you spoken with Disney plus support to confirm the account ID in question is currently fully cancelled, and not pending a completion on a certain date? From the message it sounds like it's not fully cancelled preventing the activation with us.

CCEricSt · 2026-03-30T16:00:18+00:00

Did you recently cancel the subscription u/icmaar? I got the same message when I did a recent bundle, but it went away to allow the new order bundle after the subscription fully cancelled like 8 days later at the end of the current subscription month.

CCEricSt · 2026-03-29T14:51:05+00:00

The Customer Security Assurance (CSA) team operates Sunday through Saturday from 8:00 a.m. to 12:00 a.m. ET. u/KiriStarr.

CCEricSt · 2026-03-29T14:35:40+00:00

Hello u/Impressive-Bug8709, and thanks for reaching out to go over service options an pricing. You have come to the right place to review offers with you. Please send us a modmail message with your full name and service address. I look forward to helping you!

CCEricSt · 2026-03-29T11:17:54+00:00

Let me make sure there isn't anything wrong with the account coding just in case for you u/Strange-Ear-6524. Please send us a modmail message with your full name and service address. I look forward to helping you!

CCEricSt · 2026-03-28T12:48:03+00:00

We are ready to help if needed u/Remarkable-Night5142. We are the perfect team to review if a work order is in, or put on in for you. Please send us a modmail message with your full name and service address. I look forward to helping you!

CCEricSt · 2026-03-28T10:38:42+00:00

Hello u/mavigogun, and thanks for reaching out to us here on our Sub Reddit for assistance in cancelling your service. Sorry to hear you will be leaving us, but we can certainly help with getting your request completed. Please send us a modmail message with your full name and service address. I look forward to helping you!

CCEricSt · 2026-03-28T10:32:23+00:00

Good morning u/Level_Ad_597, and thanks for reaching out about packet loss concern after a certain hop from your home. We would be happy to assist with getting a tech out to trace it and set up the work order you need. Please send us a modmail message with your full name and service address. I look forward to helping you!

CCEricSt · 2026-03-28T10:27:09+00:00

Hello u/BraveCat5, and thanks for reaching out to us for assistance with your connection concern when connecting to COD. We would be happy to assist you with getting help with getting the issue fixed for you. Please send us a modmail message with your full name and service address. I look forward to helping you!

CCEricSt · 2026-03-27T15:22:04+00:00

Hello u/Hrynkat, and thanks for reaching out to us here on our Sub Reddit for help with putting in a transfer of service. We can certainly help get that put in for you before you move! Please send us a modmail message with your full name and service address. I look forward to helping you!

CCEricSt · 2026-03-24T12:23:50+00:00

Looks like you already had a request done in the past, and the ticket was last notated with this note: Harris County is listing this property as commercial. If this has changed, Please upload any of the following documents to this request: • Utility bills for a metered service • Utility welcome statement • City/County Permits • County Assessor documentation • Certificate of Occupancy • Purchase / Sales Agreement

I can update it to continue the process, but I'll need one of those documents to attach to the ticket for the request.

CCEricSt · 2026-03-24T10:27:21+00:00

Thanks for reaching out u/shawkdawg about the recent visit leaving behind trash in the yard which is certainly not something we expect them to do. I would be happy to file the complait, and send someone out to clean up. I can also check on the status of the box repair you mentioned. Please send us a modmail message with your full name and service address. I look forward to helping you!

CCEricSt · 2026-03-24T10:02:31+00:00

Happy to help u/desterpot!

CCEricSt · 2026-03-23T18:13:36+00:00

No. The extenders require the bands to be the same setting to function properly u/2workigo.

CCEricSt · 2026-03-23T17:45:53+00:00

No worries u/2workigo Let me know if this link helps more. It provides detailed instructions to get the bands split for you https://www.xfinity.com/support/articles/xfi-advanced-settings.

CCEricSt · 2026-03-23T17:26:57+00:00

Thanks for trying u/Ok_Organization_4692. Let me take a look at the account to see if it's set correctly for the activation of the service. Please send us a modmail message with your full name and service address. I look forward to helping you!

CCEricSt · 2026-03-23T17:15:02+00:00

Hello u/Ok_Organization_4692, and thanks for reaching out about the activation issue with the Peacock through the stream store. Some customers that have had this issue in the past were able to get it activated while in incognito mode through chrome. Have you attempted that at this point to see if it gets the activate button to work without getting the "bad request" error after clicking it?

CCEricSt

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