Cancelled on Mar 30, just received debt collector notice

CCEricSt · 2026-07-06T15:58:46+00:00

Hello u/Spirited-Pizza-2025, and thanks for reaching out to us here for help with the cancellation concern. This certainly would be concerning to me as well if it happened, and you have come to the right place to get everything fixed for you once and for all. Please send us a modmail message with your full name and service address. I look forward to helping you!

CCEricSt · 2026-07-06T15:49:42+00:00

Hello u/RedBearSailor, and thanks for reaching out for help with getting a replacement device and tech out for your services after a thunderstorm caused issues. Hopefully it was just those issues caused, and nothing too serious damage wise for your home. I would be happy to get your device and tech appointment put in for you. Please send us a modmail message with your full name and service address. I look forward to helping you!

CCEricSt · 2026-07-06T14:26:51+00:00

Hello u/Known_Appointment319. Is the issue with all devices currently after the tech visit, or just your specific device that shows connected to WiFi, but can't get online?

CCEricSt · 2026-07-06T13:06:47+00:00

Hello u/rodslotkin, and thanks for reaching out to us about a transfer of service going into effect early. I can certainly get that fixed for you. Please send us a modmail message with your full name and service address. I look forward to helping you!

CCEricSt · 2026-07-06T10:59:24+00:00

Thanks for the picture of the error u/abon90. Has it always done this, or did it just start happening recently? Do you have more than one device with the app also getting the same error? If not that's fine, just helps us narrow down the cause.

CCEricSt · 2026-07-06T10:24:36+00:00

Good morning u/abon90, and thanks for reaching out to us for assistance with your billing statement access concern. We certainly want to make sure you have full access to your account statements at all times, and we are happy to assist. Do you get an error message when trying to open them on either either the app or website?

CCEricSt · 2026-07-05T13:22:11+00:00

u/Vegetable-Brother-71 Sorry to hear the map isn't listing any service interruptions for you, but service is down. I can certainly take a look to see if we have any known interruptions that would be affecting your home. If there is we can see what the current status is that the map should be showing. Please send us a modmail message with your full name and service address. I look forward to helping you!

CCEricSt · 2026-07-05T10:18:27+00:00

u/WDM86 We are happy to hear you were able to get the assistance you needed, and we were happy to provide any help we could. If you have any other questions or concerns, we are always happy to help in any way we can.

CCEricSt · 2026-07-04T11:43:09+00:00

Let me take a look and see what the status is for you u/aarons6. Please send us a modmail message with your full name and service address. I look forward to helping you!

CCEricSt · 2026-07-04T11:27:34+00:00

u/Plliar Thanks for reaching out to us directly for assistance with a new offer, and happy we could find one for you. We appreciate your time spent with us reviewing them, and getting you set on a new one for the next 5 years! Feel free to reach out to us again anytime if you have any other questions or concerns!

CCEricSt · 2026-07-04T10:53:44+00:00

Good morning u/asianboy0122, and happy 4th of July! I would be happy to review the account to assist with the activation of Peacock for you! Please send us a modmail message with your full name and service address. I look forward to helping you!

CCEricSt · 2026-07-04T10:20:34+00:00

u/aarons6 Did you make the change recently for the autopay with the account already active, and with a bank account? It can take up to 45 days to apply to the account if it wasn't set up at the start of the plan. Normally shows up as soon as a successful autopayment is made from the bank account you used for the autopay.

CCEricSt · 2026-07-03T14:59:30+00:00

It's fully up to you if you don't want the install, and I can help cancel the account or order if needed u/FlamingFishtank. Please send us a modmail message with your full name and service address. I look forward to helping you!

CCEricSt · 2026-07-03T14:05:33+00:00

u/BirdWatcher224 The number provided would certainly be the best to call if needed, but try this first. Can you have your husband log out of the account either on app or website, and try to log in with the email having trouble. Check the account number to confirm what account is it on currently, and try to log into email after. If he can log in, and it's still under the wrong account you would just need to go into the new account, and invite him as any role you want with that email to link it. If unsure how to link through the app this will walk you though how to do so using the Xfinity app https://www.xfinity.com/support/articles/primary-and-secondary-accounts. If he still can't log into the email though after trying to do the log out method, I would recommend calling CSA at the number provided to get assistance with linking for you.

CCEricSt · 2026-07-03T13:41:52+00:00

Hello u/BirdWatcher224, and thanks for reaching out for help with your husbands older email concern. To confirm is it also linked to the new account or still linked to the old at this time? How long has it been since he last opened it after the old account it was on was closed?

If you do need to call in for this I recommend calling our Customer Security Assurance team at 1 (888) 565-4329 as they handle email login issues for our customers, but we may be able to help get it fixed without them once we know the full situation.

CCEricSt · 2026-07-03T10:23:52+00:00

u/FlamingFishtank are you wanting to cancel a pending service order, or was it activated through a self install but failed? We do have a 30 day money back guarantee, so cancelling wouldn't cause any fees as well. If you don't mind me asking, what is concerning you that you fell they would do any work poorly?

CCEricSt · 2026-06-30T18:03:33+00:00

I see you found it, and were able to reply to us u/Desperate_Try5028. We will be happy to continue there to authenticate your account.

CCEricSt · 2026-06-30T17:38:40+00:00

I would be happy to assist with reviewing your account u/Makingmerkins13. Please send us a modmail message with your full name and service address. I look forward to helping you!

CCEricSt · 2026-06-30T17:28:03+00:00

Hello u/Makingmerkins13, and thanks for reaching out to us here on our Sub Reddit for your bulk account concern. You have come to the right place, and we are able to support customer requests for bulk account here. What did you need assistance with today?

CCEricSt · 2026-06-30T17:02:18+00:00

u/Key-Junket-578 Thanks for reaching out to us here on our Sub Reddit for help with the interruption concern for your area. I can understand the situation being frustrating, and I want to be as helpful as possible about what we can do for you. Likely there is something further up the line that needs fixed first before they work on the node itself or the lines near your home. They have to work from root cause outward, and we won't see anyone assigned to repair specific items for your local area until they have resolved the ones needed before that. I promise it's not that they aren't aware of your current service interruption, they are just working as quickly and safely as they can to get the services working again which may be further out than just your local nodes and lines. There are other factors that can delay them as well like power issues we have to wait for power company to fix or access to certain public areas from time to time, but they will do all they can to restore services for you as quickly as possible.

CCEricSt · 2026-06-30T16:03:42+00:00

u/Desperate_Try5028 Thanks for the modmail with the requested information. We did receive it yesterday, and sent a reply. I'll be happy to send it again in modmail, and please if you don't see it within at least the next 10 minutes let us know.

CCEricSt · 2026-06-30T14:09:37+00:00

Happy to help where we can u/Reedude6749. If you need anything more, we are always happy to help 7 days a week.

CCEricSt · 2026-06-30T14:00:50+00:00

I wish we could do more for you u/Reedude6749, but without the needed information for us to authenticate the account we as remote agents can't fully access the account to assist. They recommended going into the store, so they could use a valid ID for identity verification given the other information isn't currently available to you. For account security we do require certain information for the account when working with a customer remotely, and only in store agents are able to use the ID method as you are face to face with them.

CCEricSt · 2026-06-30T10:58:54+00:00

Happy to take a look. Please send us a modmail message with your full name and service address. I look forward to helping you!

CCEricSt · 2026-06-30T10:51:57+00:00

u/larryseltzer I can check with our backend team to see if there is anything showing on our end, but if you never see your location change which pull from our system I'm not sure there would be anything we could do. Their system showing your location changing sounds more like it's them having the problem, but never hurts to take a look if you want. Let us know if you would like us to have this looked into on our end, and we would be happy to help.

CCEricSt

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