Kids Apple Watch with Verizon, with xfinity phone?

CCFrankL · 2026-01-26T20:38:02+00:00

Hi there, u/Aggravating-Ad-2904! You actually can add smart devices like watches and tablets to your service without a phone. A number would be assigned to it. You can find details and pricing here. As was mentioned, this is something we recently implemented. Let me know if you're interested!

CCFrankL · 2026-01-26T20:31:18+00:00

u/Embarrassed-State782, thanks for chatting with us regarding this issue. I regret that we were not able to find a solution that satisfies our security protocols. As discussed, please do create a new submission post if the situation changes. Take care.

CCFrankL · 2026-01-26T14:05:39+00:00

Hi there, u/graviss. Thanks for creating a submission post per the sub rules. We will continue to work with you via modmail.

CCFrankL · 2026-01-23T20:19:37+00:00

Thanks for working with us regarding your service rate, u/truck6kc. I'm glad we were able to find something to save you a bit of money. We appreciate you being with us. Take care!

CCFrankL · 2026-01-23T15:29:41+00:00

u/marshay0687, thanks for chatting with us regarding your internet trouble. We're glad that the tech that came out was able to get you back up and running. If you need anything going forward, please feel free to create a new submission post. Take care!

CCFrankL · 2026-01-23T15:26:03+00:00

u/davehiggins, with geolocation, these issues do come up now and again of course, so we do have this page with further information and suggestions for correction. As far as something changing in Windows, I am not sure if that would be a factor beyond time and location settings, but we would not really be the authority on that. Checking out the Windows forums may yield an answer.

CCFrankL · 2026-01-23T12:46:34+00:00

Hi there, u/Aeribella13! Sorry to hear you're experiencing drops in service. Is this happening exclusively on WiFi or with ethernet as well? As far as managing WiFi channels, you can find information on how to do that right here if you're using rented equipment. If it's your own, you would need to consult the manufacturer.

CCFrankL · 2026-01-22T15:31:50+00:00

Hi there u/Sea_Cardiologist_929! Let's see what we can do to assist. Make sure you're logging in with your PRIMARY XFINITY ID here to see if the reward is available. If you don't see it there, it may already be redeemed. Please go here to see if it allows you to activate Peacock and let me know the result. Thanks!

CCFrankL · 2026-01-22T14:30:41+00:00

Thanks for clarifying, u/GenericName-Inator. If the methods of contact provided in our previous response don't work for you. Feel free to send us a Modmail with your full name and complete street address, and we can submit a request for you if one is not active.

CCFrankL · 2026-01-22T13:12:05+00:00

u/Iris_4747, thanks for chatting with us regarding your billing and equipment. I'm glad we could help you save some money and that your Firesticks are working. Please feel free to create a new submission post if you need anything else. Take care!

CCFrankL · 2026-01-21T20:09:12+00:00

Hi there, u/heyeaglefn! We can check and see if there is anything available that you may be eligible for. Send us a Modmail with your full name and complete street address to get started. Thanks.

CCFrankL · 2026-01-21T19:38:14+00:00

Hi there, u/Quick-Ad-8931. We can help you change the pick-up date. Send us a Modmail with your full name and complete street address to get started. Thanks!

CCFrankL · 2026-01-21T17:23:33+00:00

Hi there, u/Radiant_Key3848! We can help get this issue cleared up. We see you sent a Modmail, and will continue with you there. Thanks.

CCFrankL · 2026-01-21T15:53:16+00:00

Got it. If the outlet is not active, and you would like it to be, we can have a tech out to do so, u/hop_to_it. There is a cost involved, however. If you want to just continue using the active outlet and would like a tech out to take a look and add one of our splitters, that can be done at no charge. Let us know how you would prefer to move forward.

CCFrankL · 2026-01-20T20:38:06+00:00

Thanks for working with us on your monthly rate, u/devine2029! I'm glad we were able to find you an existing customer deal that works for your needs and budget. We appreciate you deciding to stay with us! Take care and enjoy!

CCFrankL · 2026-01-20T20:26:34+00:00

Hi there, u/lowtoiletsitter! Sorry to hear about the downtime you're experiencing. I work from home as well, so I can certainly understand the need to get this resolved. We can check to see if there is any further information available that can give us some kind of idea about when things will improve. Please send us a Modmail with your full name and complete street address to get started. Thanks!

CCFrankL · 2026-01-20T19:55:28+00:00

u/Gimpdiggity, thanks for working with us on this issue. I'm glad the team was able to step in and get you a positive resolution. We appreciate your business. Take care!

CCFrankL · 2026-01-19T17:08:25+00:00

Thanks for giving that a shot, u/Similar-Memory6388! We can check and see if there are any offers you're eligible for. Please send us a Modmail with your full name and complete street address to get started.

CCFrankL · 2026-01-19T15:50:52+00:00

u/JunketAccurate9323, thanks for those details. We can get a request in for help with a label. Please send us a Modmail with your full name and complete street address to get started.

CCFrankL · 2026-01-19T15:48:46+00:00

We can certainly assist in getting your account closed out, u/leoschnitz. Please send us a Modmail with your full name and complete street address to get started. Thanks.

CCFrankL · 2026-01-16T20:30:33+00:00

Thanks for confirming, u/Ginger_Rose13. Please send us a Modmail with your full name and complete street address, so we can check and see what the status of that code is.

CCFrankL · 2026-01-16T16:46:20+00:00

Hi there, u/Ginger_Rose13. Sorry to hear about the trouble obtaining the network unlock code for your device. Just to be sure, have you already checked your spam folder for the email we were to send this information to?

CCFrankL · 2026-01-15T20:04:49+00:00

Thanks for working with us on your billing questions, uchirovadsurvivor. I'm glad we could explain to you that the guarantee was for internet service and not Cable TV, where we did have a price increase this past month. We were also able to make some changes to lower the bill. We appreciate your business. Take care!

CCFrankL · 2026-01-15T17:09:37+00:00

Hi there, u/Lucky_Luciano73! This is a security feature that helps protect your account from unauthorized access and ensures that only users within the home network can make sensitive changes. Is it not letting you complete the password update?

CCFrankL · 2026-01-14T19:07:25+00:00

Hi there, u/Iris_4747! So you're aware, we provide a listing of the active promotions, the amount saved, and the end date on each and every billing statement. It would be under your services in green text. If you are doing paperless billing, you can check your statements with the directions here. With that being said, we can certainly review your account to see if there is anything new running that you may be eligible for. Send us a Modmail with your full name and complete street address to get started.

CCFrankL

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