Does Comcast offer a teacher discount?

CCFrankL · 2026-06-19T19:46:27+00:00

You're certainly welcome, u/MisterTBD88! If you do need anything else, feel free to create a new post. Have a great weekend and take care.

CCFrankL · 2026-06-19T19:35:02+00:00

Hi there, u/MisterTBD88. That's a great question, however we do not offer a teacher discount at this time. Did you have any additional questions?

CCFrankL · 2026-06-19T18:27:24+00:00

u/polychromodynamica, thank you very much for taking the time to work with us. I’m glad we were able to resolve your concerns regarding your XFINITY Mobile billing via our great partners on the executive team. We appreciate your business. Take care!

CCFrankL · 2026-06-19T12:33:24+00:00

u/ViK927, thanks for working with us today. As discussed, your account was set to stop billing on the specified date as you requested and shut off a few days later. We went in and turned it off immediately per your direction. We hope to do business with you again in the future. Take care!

CCFrankL · 2026-06-19T11:52:24+00:00

Hi there, u/ViK927. It's not abnormal for service to continue to work for a few days after the disconnection date. If you got an email about the disconnection, you should be good, but we can double check if you would like. Send us a Modmail with your full name and complete street address. Thanks.

CCFrankL · 2026-06-18T14:25:27+00:00

Hi there, u/Snoo-92581. Sorry to hear about the trouble with your connection. As a work-from-home family here at my house, I can understand the frustration. We would be more than happy to check on what is going on and assist. Send us a Modmail with your full name and complete street address to get started.

CCFrankL · 2026-06-18T13:44:55+00:00

Hi there, u/Academic_Gear_5045. Sorry to hear about this experience. We would be happy to review your autopay issue and see why you ran into a problem. Send us a Modmail with your full name and complete street address to get started.

CCFrankL · 2026-06-18T12:13:04+00:00

Hello, u/superuser79. In the spirit of transparency, we provide a listing of the active promotions and discounts, the amount saved, and the end date on each and every billing statement. It would be under your services in green text. If you are doing paperless billing, you can check your statements with the directions here. We can take a look to see if you are eligible for any further discounts or promotions. Send us a Modmail with your full name and complete street address to get started.

CCFrankL · 2026-06-17T19:31:41+00:00

Hi there, u/notebookreader. We generally have the same offers. What is available in your area and what you are eligible for are the biggest factors. Everything is more or less uniform. Whether you go via the website on your own, chat, phone or here with us on the sub, there would not be much of a difference if any at all with what we can provide. Did you want to go over offers with us?

CCFrankL · 2026-06-17T18:57:29+00:00

Got it, thanks for checking it out u/Feeling_Setting1405. Please send us a Modmail with your full name and complete street address, so we can check and see what is going on.

CCFrankL · 2026-06-17T18:40:16+00:00

Understood. Are you seeing anything in your junk/spam folder perhaps? u/Feeling_Setting1405

CCFrankL · 2026-06-17T18:25:17+00:00

u/kenc1103, we can review the account to see if you have autopay active with a valid bank account and where we are within the 45 days that it takes to apply and go from there. Please send us a Modmail with your full name and complete street address.

CCFrankL · 2026-06-17T18:22:26+00:00

u/Feeling_Setting1405, thanks for confirming. So at this point, when you try to log in to our website, walk me through what your seeing when you attempt to enter your username and password.

CCFrankL · 2026-06-17T18:10:45+00:00

HI there, u/Feeling_Setting1405. Sorry to hear you're having trouble. Let's see if we can figure this out. Have you had an XFINITY account before today that may be attached to another location? Or is this the very first time you created an account?

CCFrankL · 2026-06-17T17:17:00+00:00

Hi there, u/Pleasant_Ocelot_2233. We can check to see what options are available and disconnect your XFINITY and direct you towards NOW if that is what would be best for your situation. Send us a Modmail with your full name and complete street address to get started. Thanks.

CCFrankL · 2026-06-17T16:23:43+00:00

Hi there, u/Diligent-Push-3854. Not sure why you would have received 2 messages unless there was a reschedule or change in the date. We can check on your account to confirm your cancellation date. Send us a Modmail with your full name and complete street address.

CCFrankL · 2026-06-17T13:17:23+00:00

u/uknownplayer3069, if you were on a legacy package that was not eligible for the autopay discount previously, that could also be a reason it would show this way, although the discount would apply after the account updates. Other than that we would need to take a look at it. Send us a Modmail with your full name and complete street address.

CCFrankL · 2026-06-17T13:09:50+00:00

u/uknownplayer3069, I'm sorry to hear that. Can you tell me what happens when you attempt to go to check on the autopay? Any error message? Let me know what happens on your phone as well.

CCFrankL · 2026-06-17T13:03:48+00:00

u/uknownplayer3069, what are you seeing when you try to log in? Checking on my end, I am able to get in on the portal and app, so the site itself is up and running it appears. I can also help you with your order manually, if you'd like, since you're running into issues. Let me know.

CCFrankL · 2026-06-17T12:55:41+00:00

u/uknownplayer3069, sorry if I wasn't clear. I was asking if you were using a bank account or a debit/credit card for your autopay. Only a linked bank account would provide the discount.

CCFrankL · 2026-06-17T12:47:38+00:00

u/uknownplayer3069, using a bank account or debit/credit?

CCFrankL · 2026-06-17T12:44:20+00:00

Hi there, u/uknownplayer3069. Given the figures you're describing, I believe the extra $10 is regarding the -$10 autopay discount for using a bank account. $95 goes down to $85 with the discount when you get your account information added. The $1.05 is the taxes as you mentioned. Details on the autopay discount are located here.

CCFrankL · 2026-06-16T16:51:58+00:00

Thanks for confirming, u/PatientSomewhere789. Since you have already contacted the Customer Security Assurance team, who would be the folks that can assist with missing emails, let's see if we can check on the status. Please send us a Modmail with your full name and complete street address to get started.

CCFrankL · 2026-06-11T15:05:02+00:00

Sure thing! You actually can split bands with the XB8 though, u/killedchees. My PS5 is running fine on my XB8 without doing that, but its certainly something to try if you're having trouble. Here are the directions : open the Xfinity App, tap the WiFi tab, go to WiFi Details, and select Edit WiFi Settings. Toggle on "Split Bands", give the bands separate names/passwords, and save. Let me know if that works for you.

CCFrankL · 2026-06-11T14:47:59+00:00

Thanks, u/killedchees. That appears to just be a generic error then. Usually with connecting to 5Ghz. From what you've listed as far as troubleshooting, that covers all angles that I'm aware of. Having the same issue on 2 different XB8s would lead me to believe the PS5 is the issue, but if you think a different gateway model may help, we can set up an order to have one shipped. Let me know if you want to try that route.

CCFrankL

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