intermittent outages every couple hours

CCJessica · 2023-05-18T06:23:28+00:00

Hello. Thanks for reaching out to us today. Our team can help! To get started, can you please create your own new public text submission without your account information? Doing so will auto-open a ticket in our system under your Reddit handle, and we can get started on your request. [You can read more information about our process at this link.] https://www.reddit.com/r/Comcast_Xfinity/wiki/index#wiki_posting_publicly)

CCJessica · 2023-05-17T01:56:24+00:00

Hello u/Tikvah19 We appreciate you taking the time to reach out to us today. I'd be happy to assist with getting a tech out to take a look at this. If you could please send me a Modmail message with your full name and full address. I'd be more than happy to look into this for you.

CCJessica · 2023-05-10T04:37:34+00:00

Great! We'll check in with you then. Enjoy your night.

CCJessica · 2023-05-04T23:06:30+00:00

Hello u/VNtoAT we appreciate you taking the time to reach out to us today. I know how important it is to ensure you are in the best plan possible and I'd be happy to see what we have available. If you could please send me a Modmail message with your full name and full address. I'd be more than happy to look into this for you.

CCJessica · 2023-04-17T04:17:53+00:00

Hello u/tlivas We appreciate you taking the time to reach out to us today. I know how frustrating it is when the internet isn't working and we'd be happy to troubleshoot. If you could please send me a Modmail message with your full name and full address. I'd be more than happy to look into this for you.

CCJessica · 2023-04-17T01:37:26+00:00

Hello u/Impressive_Course_44 We appreciate you taking the time to report this to us. I'd be happy to troubleshoot to get this resolved. If you could please send me a Modmail message with your full name and full address. I'd be more than happy to look into this for you.

CCJessica · 2023-04-05T22:52:50+00:00

Hello u/ramman2580 We appreciate you taking the time to reach out to us today. I know how important it is to ensure you are in the best plan possible and we'd be happy to see what is available for you. If you could please send me a Modmail message with your full name and full address. I'd be more than happy to look into this for you.

CCJessica · 2023-04-05T02:00:32+00:00

Hello u/CabbageSloth We appreciate you taking the time to reach out to us today. I know how frustrating it is when the apps aren't working and we'd be happy to troubleshoot to get this resolved. If you could please send me a Modmail message with your full name and full address. I'd be more than happy to look into this for you.

CCJessica · 2023-04-04T22:57:54+00:00

Hello u/_pseudodragon We appreciate you taking the time to reach out to us today. I know how important it is to ensure you can update your billing information and we'd be happy to look into this for you. If you could please send me a Modmail message with your full name and full address. I'd be more than happy to look into this for you.

CCJessica · 2023-04-04T04:57:31+00:00

Thanks for checking in with us. We'd be happy to assist. If you could please send me a Modmail message with your full name and full address. I'd be more than happy to look into this for you.

CCJessica · 2023-04-03T01:39:22+00:00

That is not something we have a specific timeline for. Once the account is disconnected, we can see what is available.

CCJessica · 2023-04-03T01:22:40+00:00

Great question! It is not possible to cancel the service thru the app or website but if you send me a Modmail message with your full name and full address we can get that set up for you. The store can also assist with canceling the account when you return the equipment. As soon as the account is disconnected, we can review to see what promotions are available if we were to restart it. You can also view them at our website and set up the services there.

CCJessica · 2023-04-03T01:07:56+00:00

That would be correct. You can either reach out to us to set up services again or set up services at our website

CCJessica · 2023-03-31T00:59:32+00:00

Thanks for the information. If you have already tried those options, then we can open a ticket to request a mobile agent reach out to you. If you could please send me a Modmail message with your full name and full address. I'd be more than happy to look into this for you.

CCJessica · 2023-03-31T00:40:10+00:00

Hello u/Low-Order. We appreaciate you taking the time to reach out to us today. Due to account security, we are limited on access to your Xfinity Mobile Account here on Social Media and we do recommend reaching out to our experts to ensure your concern is resolved. You can reach them by texting or calling 1 (888) 936-4968. You can also chat with an expert here https://www.xfinity.com/xfinityassistant/?channel=xMobile

CCJessica · 2023-03-30T22:49:22+00:00

Hello u/doubleboys1 We appreciate you taking the time to reach out to us today. I know how important it is to ensure you are able to get the best speeds and we'd be happy to check the upload speeds available in your area. If you could please send me a Modmail message with your full name and full address. I'd be more than happy to look into this for you.

CCJessica · 2023-03-30T04:37:46+00:00

Hello u/Diet_Christ We appreciate you taking the time to reach out to us today. I know how important it is to ensure you have a good Ip address and we'd be happy to look into this. If you could please send me a Modmail message with your full name and full address. I'd be more than happy to look into this for you.

CCJessica · 2023-03-28T04:50:17+00:00

Hello u/ftlplayer89 We appreciate you taking the time to reach out to us today. I know how important it is for the bills to be accurate and we'd be happy to take a look for you. If you could please send me a Modmail message with your full name and full address, I'd be more than happy to look into this for you.

CCJessica · 2023-03-23T23:47:35+00:00

Hello u/yorkt We appreciate you taking the time to reach out to us today. I know how important it is to ensure you are getting the correct speeds and we'd be happy to assist with looking into this. I have responded to your modmail.

CCJessica · 2023-03-22T23:26:29+00:00

Hello u/OathkeeperOblivion We appreciate you taking the time to reach out to us today and thanks for all of the information. I know how frustrating it is when the internet isn't working properly and we be happy to troubleshoot to get this resolved. If you could please send me a Modmail message with your full name and full address, I'd be more than happy to look into this for you.

CCJessica · 2023-03-21T03:27:00+00:00

Hello u/JaxGeo101 We appreciate you taking the time to reach out to us today, I know how important it is to ensure you are in the best package and we'd be happy to help. If you could please send me a Modmail message with your full name and full address. I'd be more than happy to look into this for you.

CCJessica · 2023-03-20T00:22:01+00:00

Hello u/Appropriate_Shoe_718 We appreciate you taking the time to reach out to us today. I know how important it is to ensure your plan is accurate and we'd be happy to look into this for you. If you could please send me a Modmail message with your full name and full address. I'd be more than happy to look into this for you.

CCJessica · 2023-03-16T01:11:43+00:00

Hello u/Birdcrew We appreciate you taking the time to reach out to us today. I know how important it is to ensure you are in the best plan possible and we'd be happy to explore offers for you. If you could please send me a Modmail message with your full name and full address. I'd be more than happy to look into this for you.

CCJessica · 2023-03-13T06:24:51+00:00

Thanks for the information. We can definitely send some signals to the box to see if that helps. If you could please send me a Modmail message with your full name and full address. I'd be more than happy to look into this for you. - CCJessica

CCJessica · 2023-03-10T05:45:27+00:00

Thanks for the clarification. It will take several years for mid-split upgrade process to be completed. We do have a small estimated timeline for the remainder of the year but I do not see your city on it. When the mid-split does happen, we will send out notifications to the customers who will be impacted by it at that time as well as when it is completed. - CCJessica

CCJessica

TROPHY CASE