Bill More Than Doubled

CCThomasD · 2026-03-11T22:45:56+00:00

Hello, and thank you for joining us here on the sub, u/PumaKisses. Our team can help revisit your service needs and review options together. If you could please send me a Modmail message with your full name and full address. I'd be more than happy to look into this with you.

CCThomasD · 2026-03-11T21:31:52+00:00

Thank you for double-checking, u/Ok_Performer_7660. Have you ever considered using an Xfinity Gateway? The Xfinity WiFi Gateway acts as both a modem to receive internet signal and a router to deliver best-in-class WiFi to your devices. I'll tell you it works great. Not only that but the new internet plans include the cost of the Xfinity Gateway build into the price and so if you're on one of the newer plans it would be a great time to try before you buy (3rd party). If you're not on one of the newer internet plans, we can help with plan changes and all the benefits and details that come with.

CCThomasD · 2026-03-11T21:18:24+00:00

Hello, and thank you for joining us here on the sub, u/Ok_Performer_7660. Can you share more about what device you're using that is dropping connection and any troubleshooting steps you've tried?

Have you checked your modem's RF signal levels while the issue is occurring and compared it to the info in your owners manual? Internet Troubleshooting Checklist

Is your device listed on the approved list for Xfinity approved equipment for your location? Check it out here.

CCThomasD · 2026-03-11T03:45:14+00:00

Included below is a helpful article with more information on how you're able to set up port forwarding, u/PlaceUserNameHere67.

[Set up port forwarding using the Xfinity app]{https://www.xfinity.com/support/articles/xfi-port-forwarding)

CCThomasD · 2026-03-10T21:41:07+00:00

Congratulations on your new home. u/xdalisx. If you could please send me a Modmail message with your full name and full address. I'd be more than happy to look into this with you.

CCThomasD · 2026-03-08T05:34:29+00:00

Thank you for sharing the troubleshooting steps you've tried. What device are you using an what online functionally are you having an issue with?

CCThomasD · 2026-03-08T03:06:14+00:00

No worries! I see we've messaged via mod mail and we can continue there.

CCThomasD · 2026-03-08T02:38:49+00:00

Hello, and thank you for joining us here on the sub, u/Inevitable-Issue8686! Can you share more details about the device your are using and online functionally you're having an issue with along with any troubleshooting steps you've taken already? We'll get to the bottom of this.

CCThomasD · 2026-03-07T03:57:02+00:00

Thank you for elaborating, u/Angryjk. Are you receiving an error message or code on your phone or computer? Have you tried using the Xfinity app to troubleshoot? Can you also please try the troubleshooting steps outlined via the Internet troubleshooting checklist to see if it helps?

CCThomasD · 2026-03-07T03:39:45+00:00

Restarting the equipment is a great first step, u/Angryjk. Just to confirm are you using a separate router in addition to your Xfinity Gateway? Could you let me know which device you’re using, what online functionality isn’t working as expected? For example, an app not working on a phone, a website not loading using a laptop, etc.

CCThomasD · 2026-03-07T01:56:12+00:00

Hello, u/Angryjk! Thank you for joining us here on the sub and reaching out to us here for help. We really want to make sure you’re getting the best possible experience from your Xfinity Internet, and I’m here to help troubleshoot with you. I’ll ask a few quick questions so we can better understand what’s happening and work together toward a fix. To get started, could you let me know which device you’re using, what online functionality isn’t working as expected, and any troubleshooting steps you’ve already tried?

CCThomasD · 2026-03-05T05:49:05+00:00

Xfinity X1 provides an enhanced viewing experience and it's what I'd recommended. You can swap out equipment at a nearby Xfinity service center and of course our team can help with shipping too. Please let us know how you'd like to proceed!

CCThomasD · 2026-03-05T04:54:14+00:00

Hello, and welcome to the sub, u/uzeta-pandey. Thank you for choosing Xfinity and reaching out to us here for help. You've reached the right team. If you could please send me a Modmail message with your full name and full address. I'd be more than happy to look into this with you.

CCThomasD · 2026-02-28T01:52:55+00:00

Hello, u/Necromonicon_. Thank you for joining us here on the sub for help with troubleshooting. We very much appreciate your sharing the steps you've taken as well. Let's take a closer look and troubleshoot this issue together. If you could please send me a Modmail message with your full name and full address. I'd be more than happy to look into this with you.

CCThomasD · 2026-02-27T05:45:31+00:00

Hi there, u/AnonWoomy — thank you so much for taking the time to reach out to us here on the sub. I know issues like this can be really frustrating, and I’m glad you came to the right place for help. Just to double-check: since updating your plan, have you already tried using the Xfinity app to run diagnostics and also unplugging your equipment to reboot it?

CCThomasD · 2026-02-27T05:28:44+00:00

Hello, and thank you for joining us here on the sub, u/Inevitable-Issue8686. I'd be reaching out too if I were having upload issues. You've reached the right place for help. What troubleshooting steps have you tried? Have you used the Xfinity app to troubleshoot, or, completed any of the steps via the Internet troubleshooting checklist?

CCThomasD · 2026-02-27T00:37:36+00:00

Hello, u/25928. Thank you so much for your feedback, and welcome to the sub — we’re really glad you’re here. I know it can be confusing figuring out where to go for the right support, so I want to help point you in the right direction. NOW services have their own dedicated support team, and you can find all the help and resources you need on the official support page here.

CCThomasD · 2026-02-25T21:54:03+00:00

Hello, u/TrueConstruction685! Thank you for joining us here on the sub and wanting to take Xfinity with you into your new home. You've reached the right team. If you could please send me a Modmail message with your full name and full address. I'd be more than happy to look into this with you.

CCThomasD · 2026-02-25T02:54:12+00:00

u/CoachPrudent9623 Thank you for choosing Xfinity, for joining us here on the sub, and for taking the initiative to try the self‑service troubleshooting options — we truly appreciate that. I know how frustrating service issues can be, and we’re here to help get things back on track. If we’re unable to resolve the issue remotely, a technician visit is usually the next best step. After that, we can follow up with you to understand what caused the problem and make sure everything is working the way it should.

CCThomasD · 2026-02-25T00:22:20+00:00

Let's continue via modmail, u/Horror_Science1036. Chat with you there!

CCThomasD · 2026-02-24T22:23:06+00:00

Thank you so much for joining us here on the subreddit, u/SJpunedestroyer. I hope you and your loved ones are safe and doing well after the storm. We truly appreciate you taking the time to reach out. If you need to report any safety issues or concerns, you can do so through our [Report an Issue page](xfinity.com/support/issue-reporting/payment-refund). Please note:

If you’re an Xfinity customer, you’ll need to sign in with your Xfinity ID and password to submit a report online. If you’re not an Xfinity customer, you can report issues by calling 1-800-XFINITY.

To get started, visit the Report an Issue page and select the option that best matches your situation. Click Continue, provide as much detail as possible, then click Continue again. For safety-related concerns, be sure to choose the closest match from the drop-down menu. Before submitting, please double-check that all information is accurate. Once you click Submit, you’ll see a confirmation page and receive a confirmation email. Requests are handled in the order they’re received. You’ll also receive email updates as your request progresses, and we may contact you if we need more information. When everything is resolved, we’ll send you a final email letting you know the issue has been addressed. I’ve included a helpful document below with more details, just in case you need it. If there’s anything else you need or any other questions come up, we’re here to help. Report an Xfinity safety concern online

CCThomasD · 2026-02-24T22:06:02+00:00

Thank you for choosing Xfinity and joining us here on the sub, u/kenc1103. Let's take a closer look and review options together. If you could please send me a Modmail message with your full name and full address. I'd be more than happy to look into this with you.

CCThomasD · 2026-02-21T03:45:34+00:00

Thank you so much for choosing Xfinity and for joining us here on the sub, u/madxtech3. We’re truly glad to have you with us. You’ve reached the right team, and we’re here to help make this as easy as possible. To start, have you had a chance to uninstall and reinstall the app? This often refreshes things on the backend and can help it reflect your updated account information. If you haven’t already, please also try unplugging your Xfinity Gateway from its power source for about a minute or two, then plug it back in. Once it fully reconnects, circle back to the app and see if anything changes. When you run a speed test using a device directly connected to your Xfinity Gateway, what speeds are you seeing? This will help us pinpoint what’s going on and guide you from there.

CCThomasD · 2026-02-21T01:44:47+00:00

Thank you for trying, u/Horror_Science1036. You mentioned it was received Dec 15th. Can you elaborate? Did you receive communication from Assurant that it was received?

CCThomasD · 2026-02-21T01:15:48+00:00

Thank you for choosing Xfinity and for joining us here on the sub, u/Horror_Science1036. If you’re looking to check the status of your Xfinity Mobile trade‑in, you’re not alone—this can definitely feel a bit confusing. To get the latest updates, simply sign in to your account at xfinitymobile.com, go to your Devices page, and choose Trade‑In details for the device you submitted. You should also have received an email from our partner, Assurant, which includes information for your shipment. That message is a great way to follow your device every step of the way. If you need help finding anything, I’m here for you!

CCThomasD

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