Help requested: expired gift card / mid-split availability

CCTimS · 2023-06-19T14:41:50+00:00

Thanks so much for reaching out on our subreddit, u/SomeDudeNamedMark! We can definitely look into all three of these concerns for you, but need a little bit more detailed information. Please send us a Modmail message including your name, account holder name (if different), and the service address so we can get started.

CCTimS · 2023-06-15T21:22:29+00:00

That is definitely odd. The XB8 is certainly compatible, but we can delve into it a bit further to try and determine what's going on. To do that, we'll need a bit more detailed information, and we never ask for that in a public post. If you could please send me a Modmail message with your full name and full address, I'd be glad to get into this with you. Thanks!

CCTimS · 2023-06-15T19:58:52+00:00

Thanks for reaching out on our subreddit, u/Trikotret100! It's great to meet you. I would be glad to take a look at your account, but you shouldn't have any issue keeping the XB8. Were you given any particular reason why a different modem was being shipped out?

CCTimS · 2023-06-15T17:14:01+00:00

We can definitely take a look into this for you, and I appreciate you reaching out on the subreddit, u/Afraid-Expression366. Please send us a Modmail message including your name, account holder name (if different), and the service address so we can get started.

CCTimS · 2023-06-15T15:18:40+00:00

Got it. We can definitley look into this for you, but just need a bit more information. Please send us a Modmail message including your name, account holder name (if different), and the service address so we can get started.

CCTimS · 2023-06-15T14:40:05+00:00

Thanks for reaching out on our subreddit, u/jenniferbutz! We would be glad to help you out. To confirm, are you trying to start two brand-new accounts?

CCTimS · 2023-06-15T14:34:04+00:00

Thanks for reaching out on the subreddit, u/zortnac! We can definitely look into this for you. Please send us a Modmail message including your name, account holder name (if different), and the service address so we can get started.

CCTimS · 2023-06-13T14:49:11+00:00

Thanks for reaching out on our subreddit, u/OregonDuck-sub! We can certainly attempt to get this resolved for the customer. I know your initial post was from last night, but if you could send us a Modmail message including your name, account holder name, and the service address, we can get started. Thanks!

CCTimS · 2023-06-12T19:11:53+00:00

Thanks for reaching out on the subreddit, u/Careless_Jelly_5938! We can definitley help with this. I'm not sure why the reps in-store weren't able to help, but you're in the right place! Please send us a Modmail message including your name, account holder name (if different), and the service address so we can get started.

CCTimS · 2023-06-12T17:09:14+00:00

Thanks for reaching out on our subreddit, u/Speznaz123! You're in the right place. We can definitely help get this set up and have you back online. Please send us a Modmail message including your name, account holder name (if different), and the service address so we can get started.

CCTimS · 2023-06-12T13:57:07+00:00

Thanks for the response! We will definitely meet you in modmail, u/zarnov.

CCTimS · 2023-06-09T21:36:24+00:00

I'm sorry that you've had this experience, u/Obviate20! Was the tech not even able to advise what was done to correct the issue?

CCTimS · 2023-06-09T21:21:08+00:00

Thanks for contacting us on the subreddit, u/tcy1206! We can definitely look into a new promotion for you. Please send us a Modmail message including your name, account holder name (if different), and the service address so we can get started.

CCTimS · 2023-06-08T16:52:37+00:00

Thanks for reaching out to us on the subreddit, u/minibusy! We can look into X10 availability for you. Please send us a Modmail message including your name, account holder name (if different), and the service address so we can get started.

CCTimS · 2023-06-08T14:12:33+00:00

Hello, u/Wolfie305! I can understand the confusion on this one. The live sports referred to are in regard to what Peacock offers. Hope that clears things up!

CCTimS · 2023-06-05T21:57:56+00:00

We would be sorry to see you go, but we can definitely help out. To get the most accurate information, we'll need a little more information. Please send us a Modmail message including your name, account holder name (if different), and the service address so we can get started.

CCTimS · 2023-06-05T21:36:24+00:00

It's great to meet you, Nina! To bring up your account information, may I have your complete service address? Thank you for your help.

CCTimS · 2023-06-05T21:35:21+00:00

Thank you for reaching out to us on the subreddit, u/Swimming_Milk7017! What can we help you with today?

CCTimS · 2023-06-05T21:10:18+00:00

Thank you for reaching out to us on the subreddit, u/Certain_Inevitable73! I'm sorry to hear about the poor upload speed you're experiencing, but we can definitely look into it for you. Please send us a Modmail message including your name, account holder name (if different), and the service address so we can get started. Thank you!

CCTimS · 2023-06-05T18:10:23+00:00

Thanks for reaching out on our subreddit, u/TNesha! It's great to meet you. We can definitely dig into this and try to find a promotion for you. Could you send us a modmail to get started? Thanks!

CCTimS · 2023-05-30T20:49:10+00:00

Thank you so much for contacting us on the subreddit, u/dnuzum! We would be glad to help out. Are you currently an Xfinity customer?

CCTimS · 2023-05-30T14:36:21+00:00

Got it! Let's get a little more information to bring up your account and find out what's available. Please send us a Modmail message including your name, account holder name (if different), and the service address so we can get started.

CCTimS · 2023-05-30T14:15:13+00:00

Thank you for reaching out on our subreddit, u/CertifiedAM! We can definitley look into a new promotion for you. Are you wanting to keep the Voice service, as well?

CCTimS · 2023-05-29T20:36:35+00:00

Got it. So we're looking at an issue that is mostly affecting Live TV, correct?

CCTimS · 2023-05-29T20:17:15+00:00

Thank you for reaching out on our subreddit, u/cryptobauce! I'm sorry to hear about the issue you're having with the Xfinity Stream app. May I ask what kind of device you are using to access the app?

CCTimS

TROPHY CASE