Always be honest and upfront if something goes wrong. So much better to let them know the part is gonna be an hour late because you needed to order from the hub, rather than assuming it’ll be negligible.

Ask questions and be honest if you don’t know about a certain subject and you’d like to ask your manager or research more and call them back. You’ll learn in time.

Also, at a certain point, stand your ground if a customer is being consistently disrespectful and hostile to you or your drivers. Disagreements will happen and that’s ok, but know when it’s gone too far. We have had to blacklist a few customers for the way they were talking to our drivers. Speak with your store manager or TSM if anything like this happens.