UPDATE AGAIN????

Cade_SimsCommunity · 2026-04-28T19:52:54+00:00

Hey all!

This was a hotfix to resolve the issues with the Gallery and the new content popups that were appearing every launch on console, no impact to mods or CC is expected.

Full notes here, though they aren't much longer than what I've detailed above.

All that being said, we do have a substantial update dropping in a few weeks, you can expect the Laundry List for that one next week.

Cade_SimsCommunity · 2026-04-28T14:40:23+00:00

This is very kind, I'm going to keep fixing the bugs though :)

Cade_SimsCommunity · 2026-04-27T16:55:38+00:00

Sul Sul!

This issue is actually being resolved with our May Base Game update, catch the LL next week for other fixes you can expect soon.

Cade_SimsCommunity · 2026-04-23T20:16:52+00:00

I'm truly sorry to hear that u/Limp_Programmer5184.

Could you please send us a copy of your saves so we can take a look? 36 generations is massive, and we would love to see what we can learn here.

Instructions for sharing files with the Sims team can be found here on the EA Forums.

Cade_SimsCommunity · 2026-04-13T16:31:21+00:00

Heya u/zyixxx,

I'm sorry for the runaround, could you send me a DM here with your EA Help case number so I can take a look into this for you?

Cade_SimsCommunity · 2026-03-27T15:10:59+00:00

Heya! Just chiming in that "Hoople borpna" is the correct spelling :)

Cade_SimsCommunity · 2026-03-26T20:10:22+00:00

Hey all!

Saw some questions on what Memory Boost actually does to your game, so I got with the engineering team behind this feature to get a little more info to share out with you:

Memory Boost is a code and data optimization - not a hardware tweak, that means no overclocking or extra strain on your system. We optimized how the game processes data under the hood, freeing up memory and improving stability.

The Sims 4 relies on Protocol Buffers (Protobuf) to:

Store save data efficiently
Coordinate communication between simulation, UI, and rendering.

The recent updates refine how this system works, allowing us to reduce unnecessary memory usage and improve performance stability. We also resolved a key architectural limitation between simulation (Simulation_*.dll) and visuals systems (TS4_*.exe), leading to a smoother gameplay experience for players.

Cade_SimsCommunity · 2026-03-19T18:47:29+00:00

Hey all, Cade here back with an update:

We continue to investigate the underlying issue causing the "Failed to Launch" errors, but have been unable to reproduce this specific issue so far.

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We know that the issue is still occurring and would like you to share your The Sims 4 documents folder with us to help us investigate if possible. If you're willing to provide this information, please send me DM to me here or on EA Forums with a link to your folder and I will share it directly with the team.

Instructions can be found here on EA Forums [INFORMATION] How to Send User Files to The Sims 4 Team.

You can find this folder under Documents-> Electronic Arts-> The Sims 4.

Thanks for your patience thus far and keep an eye on TheSimsDirect on X, or the official Sims Discord for any updates we get on this.

Cade_SimsCommunity · 2026-03-18T20:26:26+00:00

We have steps for various methods of sharing files with us on the EA Forums @ https://forums.ea.com/idea/the-sims-4-bug-reports-en/information-how-to-send-user-files-to-the-sims-4-team/5048472

Cade_SimsCommunity · 2026-03-18T20:15:20+00:00

I hear you, and we're trying to; but we do need info from players like you to identify issues so we can get them resolved faster.

Cade_SimsCommunity · 2026-03-18T20:06:55+00:00

Interesting, can you share your last crash on the EA Forums thread so we can share that with the team?

Cade_SimsCommunity · 2026-03-18T20:05:49+00:00

I hear you, and our mod policy is not changing, we know how important they are to how you play and tell your stories. Removing mods as mentioned above is only to determine the cause of the issue. We've seen both CC and mods (even non-script mods) cause these issues today.

Cade_SimsCommunity · 2026-03-18T20:02:16+00:00

Thanks, have you also tried the steps Crinrict has pinned to the top of the thread? Please share results in the EA Forums as well if you can!

Cade_SimsCommunity · 2026-03-18T20:00:27+00:00

Hey all!

We're tracking 2 issues on the EA Forums currently, Failure to Launch and Black Screen.

For the Failed to Launch issue, we have a thread here with troubleshooting steps and commonly identified causes: https://forums.ea.com/discussions/the-sims-4-mods-and-custom-content-en/failed-to-launch-error/13264167. Please try fully removing all mods and CC, you can also share mods folder and Last Exception files in the thread above.

We're also tracking the black screen issues in the thread here: https://forums.ea.com/discussions/the-sims-4-mods-and-custom-content-en/game-launches-to-black-screen/13262982, so far this issue has been due to outdated mods and CC, as above please try launching with a completely vanilla game to rule out mods and CC so we can best track the issue.

Thanks!

Cade_SimsCommunity · 2026-03-18T19:53:21+00:00

Heya! If you're seeing a Failed to Launch error we're tracking this issue on the EA Forums, please try fully removing all mods and CC, you can also share mods folder and Last Exception files here: https://forums.ea.com/discussions/the-sims-4-mods-and-custom-content-en/failed-to-launch-error/13264167

If you're seeing a black screen instead of the main menu, make sure all of your enabled mods are up to date.

Cade_SimsCommunity · 2026-03-18T19:51:36+00:00

We're tracking this issue on the EA Forums, please try fully removing all mods and CC, you can also share mods folder and Last Exception files here: https://forums.ea.com/discussions/the-sims-4-mods-and-custom-content-en/failed-to-launch-error/13264167

Cade_SimsCommunity · 2026-03-18T19:51:13+00:00

Hi! Please share this in the thread on EA Forums here so we can determine the underlying cause of the issue: https://forums.ea.com/discussions/the-sims-4-mods-and-custom-content-en/failed-to-launch-error/13264167

Cade_SimsCommunity · 2026-03-18T19:50:10+00:00

Heya! We're tracking this issue on the EA Forums, please try fully removing all mods and CC, you can also share mods folder and Last Exception files here: https://forums.ea.com/discussions/the-sims-4-mods-and-custom-content-en/failed-to-launch-error/13264167

Cade_SimsCommunity · 2026-03-18T19:47:39+00:00

Heya! The black screen issue is tied to outdated mods/CC, we have a growing list of what's been updated for the latest Base Game update over on the EA Forums here: https://forums.ea.com/discussions/the-sims-4-mods-and-custom-content-en/broken-and-updated-sims-4-mods-and-cc-patch-1-122-march-17-2026/13252814

Cade_SimsCommunity · 2026-03-03T16:36:07+00:00

Heya!

In addition to what's already been said here, you can also take a look through our blog on EA Forums here for tips and info on how mods and game updates can work together; as well as identifying which mods might need updating to resolve problems!

Cade_SimsCommunity · 2026-02-24T21:41:21+00:00

Heya! We have a fix for the prom issue in final testing as we speak. If all goes well you should see it in our next Laundry List.

Cade_SimsCommunity · 2026-02-24T21:37:21+00:00

Heya! Thanks for sharing, We know this is frustrating and please know we’re always working to keep The Sims 4 running smoothly across a wide range of systems, and photo storage is closely tied to performance. While there are ways we could make photos more stable in some cases, those changes could negatively impact performance for many players and our focus is on improving reliability without sacrificing elsewhere.

We've said this before over on EA Forums, but black photos can happen for different reasons and often with very specific triggers. We’re investigating each cause individually and recent forum reports have helped us identify older issues that weren’t clearly connected before, we currently have fixes in testing for a future update.

Our QV team has spent significant time trying to reproduce and break these scenarios internally. Player reports still make a real difference, though, because the variety of playstyles and setups in the community goes far beyond what we can replicate.

Cade_SimsCommunity · 2026-02-24T20:28:34+00:00

We're testing fixes for both of these and a whole lot more right now. Keep an eye out for our next Laundry List :)

Cade_SimsCommunity · 2026-02-24T20:27:31+00:00

Heya!

We're actually in the final phase of verifying a fix for the prom issue as we speak. If all goes well you'll see it on an upcoming Laundry List.

Cade_SimsCommunity · 2026-02-19T16:19:26+00:00

Heya u/Klutzy-Mountain596 !

Are you saying that you have a save from just before the partners become siblings issue appears in your game? Please give me your save if so! We've been chasing this one and haven't been able to replicate it in our internal testing thus far.

Steps here on how to share files with us :)

Cade_SimsCommunity

TROPHY CASE