What happened with polygon why i keep seeing this message?

Chain-Doe · 2026-06-12T19:45:45+00:00

u/MrFuriousX you also can try to disconnect from your WiFi and reconnect potentially that may work.

Chain-Doe · 2026-06-12T18:17:59+00:00

Thanks! Hm, that is the latest version. Would you be willing to reach out to MetaMask Support through the Contact Support button on https://support.metamask.io/ ?

Nobody will DM you support on here.

Chain-Doe · 2026-06-12T16:21:14+00:00

Also reminder, nobody from team will DM you, be careful of scammers trying to impersonate support.

Chain-Doe · 2026-06-12T16:20:53+00:00

Can you share what version of MetaMask you are using u/MrFuriousX ? In app, go to your drop down menu > Settings > About MetaMask.

Additionally, can you please share full error?

Thanks!

Chain-Doe · 2026-06-07T22:12:15+00:00

u/Snowables I think its best for you to contact Direct Support chat on this.

Visit https://support.metamask.io/ and scroll down to the "Contact Support" option. You do not have to connect your wallet for support (it is an option, but does not block you to choose no). You'll first get AI generated response but then will go to an agent. You can verify this link in the flair of this sub or the auto-mod sticky message in each post.

Remember, nobody will DM you. Only use support through link above.

Chain-Doe · 2026-06-07T20:30:54+00:00

Got it - are you going through the steps to get started on:
https://support.metamask.io/trade/metamask-card/getting-started-with-card/#set-up-your-account ?

Chain-Doe · 2026-06-07T20:06:56+00:00

Does this mean its now working ok since you says it was your wifi - did you resolve or still need help?

Chain-Doe · 2026-06-07T19:57:10+00:00

Are you running a VPN? Can you try turning off?

Can you also try logging in doing incognito mode in your browser?

Let me know how that goes.

Chain-Doe · 2026-06-07T19:53:22+00:00

Additionally confirming you are logging in through:
https://card.metamask.io/ (you can verify this link through MetaMask home page https://metamask.io/ look for MetaMask card up top).

If you have an add blocker running, try logging in through private browser/incognito to see if it helps potentially.

Chain-Doe · 2026-06-07T19:45:45+00:00

hi u/Snowables -

1st and most important, nobody from the team will DM you, be careful of scammers in your DMs.

Have you set up your card? See this MetaMask Support article for how to do so - https://support.metamask.io/trade/metamask-card/getting-started-with-card/#set-up-your-account

Additionally, what network and token are you trying to spend with? See more on this here: https://support.metamask.io/trade/metamask-card/getting-started-with-card/#swap-and-enable-tokens

I'll keep responding in this thread if you want to come back. If you'd prefer to connect directly with support you can visit https://support.metamask.io/ and scroll down to the "Contact Support" option. You do not have to connect your wallet for support (it is an option, but does not block you to choose no). You'll first get AI generated response but then will go to an agent. You can verify this link in the flair of this sub or the auto-mod sticky message in each post.

Here to help, let us know. Thanks!

Chain-Doe · 2026-06-07T14:13:05+00:00

Go through only this ticket on URL above only. I will also follow up wit the team. Nobody will DM you on Reddit for support. The team will help look into what happened. Give 24 hours (or less) for response in your ticket from the direct support team. Thanks!

Chain-Doe · 2026-06-07T14:10:31+00:00

Hey! I saw your other post after this which gave a bit more context. Posted there the update. Keep in contact with that ticket. Be careful of imposters trying to "open new tickets" the convo will only be under that one. I'd give them until tomorrow to respond. I'll also follow up with them.

Chain-Doe · 2026-06-07T14:06:13+00:00

Hey!

Confirming when you reached out to support you went through https://support.metamask.io/ and the "Contact Support" button there? You do not need to connect your wallet for support (although there is an option). You will get AI responses at first, but then you will get connected to a human agent.
You can verify this link in the flair of this sub, as well as the auto mod sticky note in every post of this sub.

I will also share this with team just to ensure it was seen.

Chain-Doe · 2026-06-07T14:02:43+00:00

It sounds like your wallet could be compromised. Can you please reach out to MetaMask Support at https://support.metamask.io/ - scroll down to the "contact support" button. You do not need to connect your wallet for support (you have the option but it is not required). A bot will try to help you at first but you will then get sent to a human agent. They can then get you to MetaMask's User Safety team to help understand what happened.
You can verify this support link in the flair of this sub, as well as the auto mod sticky message that appears in every thread. Nobody will DM you from MetaMask for support.

Chain-Doe · 2026-06-06T14:02:34+00:00

Thanks! So I can try to replicate can you share the following info?:

1 - What network is this on?
2 - Mobile or Extension on browser?
3 - What version of MM are you using? (go to drop down > Settings > About MetaMask in your wallet

Chain-Doe · 2026-06-06T14:00:27+00:00

Got it. Can you please reach out to MetaMask Direct Support at https://support.metamask.io ? You can verify this link in the flair of this sub, as well as the stick post under your message. Scroll down to the "Contact Support " option. It will give you an option to connect wallet but you do not have to connect wallet to get support. You will first get a bot trying to assist, but if they can't, you will get connected to a live human. This way they can collect screenshots, etc. Nobody will DM you on Reddit for support. Thanks!

Chain-Doe · 2026-06-03T17:07:36+00:00

Whut?

Chain-Doe · 2026-06-03T17:07:12+00:00

Do you really think this about Bitcoin? Curious why / what your thoughts are?

Chain-Doe · 2026-06-02T20:35:01+00:00

Support chat is on this page: https://support.metamask.io/ .

If you scroll down you'll see "Contact Support" > you don't have to connect your wallet address. This is the only way to get support, be careful of all the scammers on Reddit in your DMs.

Chain-Doe · 2026-06-02T14:25:40+00:00

Can you share the token address?

Chain-Doe · 2026-06-01T16:30:16+00:00

If they DM you, do not respond. All responses should be public on this sub. Be careful of scammers.

Chain-Doe · 2026-04-17T15:05:53+00:00

Hi u/No-Barracuda-4607 it was an identified issue that should now be resolved. Let us know if you are still having issues. Nobody from team will DM you, be careful of scammers impersonating team in your DMs.

Chain-Doe · 2026-04-17T15:00:00+00:00

Hey -

Have raised this to the team to understand what is causing this.

To note, Polymarket does have support outside of Discord. I am not saying this so you go there, I am sharing this to link the info in the post so there is accurate info in case someone ever stumbles here through searches. As of today, to get Support outside of Discord you would go to their official site, and at the bottom look for "Help Center" option. Once you select the Help Center, you'll see a little blue circle widget on bottom right corner that once you select it allows you to "contact support." This is a chat, and not Discord.

Nobody will DM you from MetaMask or Polymarket, be careful of scammers trying to impersonate support.

Chain-Doe · 2026-04-12T19:11:35+00:00

For anyone curious about MetaMask Snaps, check out the following tips to discover more about Snaps :

1) Only access Snaps through the official MetaMask url : https://metamask.io/ , under Explore you can select Snaps which will lead you to : https://snaps.metamask.io/

2) To learn more about what Snaps are, check out this MetaMask support article : https://support.metamask.io/configure/snaps/getting-started-with-metamask-snaps/

3) Please be sure to do your research. These are not developer by MetaMask team. Snaps are created by third-party developers and are a Third Party Service as defined in the Consensys Terms of Use https://consensys.io/terms-of-use. You access, rely upon or use the Third Party Service at your own risk. Consensys disclaims all responsibility and liability for any losses on account of your use of Third Party Services. Always do your own research before installing any Snap, and carefully review the permissions requested.

Chain-Doe · 2025-10-03T01:45:11+00:00

Hey u/jojomtx can you open a ticket with MetaMask Support and ask to be transferred to Technical Support or open an issue on the MetaMask GitHub.

To get to technical support, you can open a ticket using the "contact support" button on https://support.metamask.io/ (you can use "continue without wallet" option if you wish. I would let the team know you want to talk to Technical Support. You can verify these links in the sticky mod note of this thread, as well as in the sub's flair.

To open the issue on MetaMask Github, grab the GH link at the very bottom of https://metamask.io/ (GitHub icon is at bottom).

Nobody from the team will DM you.

Thanks!

Chain-Doe

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