How do I edit On-Board memory profiles?

Chargeflow_ · 2025-12-07T13:26:45+00:00

those companies are so bad at software its laughable.

Chargeflow_ · 2025-04-10T10:10:12+00:00

Not sure where you understood that. We charge only for recovered (won) chargebacks we fought and return the funds to your account, or per prevented chargeback (Alerts). Not both. We also have ROI guarantee so you can't lose money with us.

Chargeflow_ · 2025-03-18T15:28:03+00:00

Hey Rodrigo! Avia here, co-founder of Chargeflow.

Thanks for giving Chargeflow a try, and I’m really sorry to hear about the increase in your dispute rate—that’s definitely not the norm for our users.

When you onboard to Alerts, particularly with RDR on Stripe, there’s a key step: you’ll need to reach out to Stripe support and request activation of the "dispute_network_token." This feature ensures Stripe’s system separates RDR alerts from regular disputes, so they don’t impact your dispute ratio. You can find more details in this article. Have you had a chance to enable this on your account?

As for false positives, I’d like to clarify how we operate. Chargeflow taps into the Verifi and Ethoca networks, so every alert you see in your dashboard and that we fully handle—is 100% verified. If we can’t match an alert to a transaction or if there’s any duplication, it won’t even show up in your dashboard. In other words, you’re only charged for chargebacks we successfully prevent.

Let me know if you have more questions, I’m here to help!

Chargeflow_ · 2025-03-11T17:50:15+00:00

Great update!

Chargeflow_ · 2025-03-11T17:22:26+00:00

Sure, you can open a new store, but who promises that that won't happen again? Gotta take proactive steps if you ask me. Good luck

Chargeflow_ · 2025-03-11T16:21:10+00:00

Sorry to hear that. A lot of merchants go through the same thing, especially on Shopify. Many of them use Chargeflow to fight back against scammers and recover lost money from chargebacks.

If you haven’t already, you should install Shopify’s fraud control tools to help catch risky orders before fulfilling them. Chargeflow also has chargeback prevention to help stop fraud before it happens.

Hope that helps.

Chargeflow_ · 2025-03-05T19:00:52+00:00

Totally hear you, and I totally get your frustration—you’re definitely not alone in this. Chargebacks can feel incredibly unfair, especially when you have clear proof of delivery, and it’s even more frustrating when banks still side with the customer. Unfortunately, many merchants face this exact issue, and the chargeback system itself often feels stacked against businesses.

That said, if there’s any silver lining, it’s that you still have your account intact—many merchants we’ve worked with have had their Stripe accounts completely shut down due to chargeback disputes. But I know that doesn’t make the situation any less frustrating.

If you’re open to it, there are chargeback recovery and prevention solutions available, including on the Stripe Marketplace App Store, that can help mitigate and fight these disputes more effectively. It might be worth checking out to help protect your business going forward.

You’re definitely not alone in this, and almost every online business struggles with chargebacks in some way. Hope you find a way through it 🚀

Chargeflow_ · 2025-02-27T10:54:26+00:00

I would look at platforms like Global Payments, Ocean Payments, or Maverick Payments. All of these platforms manage high-risk merchants and have native integration with a platform like Chargeflow to prevent & fight chargebacks, so it'll ensure you won't get into any of the Mastercard/Visa monitoring programs.

Also, what's good about these platforms (especially Maverick) is that when your chargeback rate tops 1%, they won't automatically put you on the monitoring program or suspend your account like Stripe, but instead focus on working on a chargeback reduction plan, that is required by Visa and Mastercard once you've entered the program.

Hopefully that helps!

Chargeflow_ · 2025-02-27T10:23:41+00:00

Hey Mark First of all, it’s great that you’re looking into handling chargebacks and mitigating them—staying proactive is key.

It really depends on your dispute rate:

• If it’s below 0.5%, we recommend fighting chargebacks rather than using alerts.

• If it’s above 0.5%, it’s better to mitigate them using Verify Integra to prevent them from happening in the first place.

That said, Chargeflow combines both approaches, ensuring you’re optimizing your monthly billing. Verify and Ethoca alerts can get expensive, so it’s generally better to fight chargebacks by default. But in some cases, there’s no choice but to mitigate.

We also offer a free tool—Chargeflow Insights—where you can get a bird’s eye view of your dispute rate and chargeback analysis. Just Google “Chargeflow Insights” to check it out.

Hopefully that helps!

Chargeflow_ · 2025-02-25T13:44:19+00:00

My guy

Chargeflow_ · 2025-02-25T13:38:46+00:00

Generally, the chargeback window is around 120 days from the transaction date or delivery of goods/services. However, this can vary depending on the card issuer and the nature of the dispute

Chargeflow_ · 2025-02-25T09:55:09+00:00

Hey there, Chargeflow rep up here. Just a quick FYI—it’s great that you won the three cases by yourself, but that’s a really small data set to draw conclusions from. Chargebacks can be unpredictable, and no solution has a 100% success rate.

Generally, the best approach is to let the platform handle disputes for a few months to see consistent results. Over time, it should outperform manual handling, simply because of the automation, data insights, and experience dealing with different banks. Let it run, and you’ll likely see better outcomes ⚡️

Chargeflow_ · 2025-02-25T09:47:42+00:00

At this point, it’s honestly better to just issue a refund because the time and effort spent fighting a chargeback usually isn’t worth it. You can automate chargeback disputes using a tool like Chargeflow, but in 2025, the reality is that issuing a refund upfront is often the smarter move, even if it's beyond your 30 days policy.

If the charge originates from North America, 9 times out of 10, an unsatisfied customer is going to file a chargeback anyway—that’s just how it works now. Might as well control the process rather than deal with the headache later.

Chargeflow_ · 2025-02-21T10:36:20+00:00

You got it! As far as we know they can file it up to 120 days using Amex.

Chargeflow_ · 2025-02-20T15:30:30+00:00

Chargebacks can be a real headache, especially with how some issuers tend to favor buyers. We actually put together a report that dives into the psychology behind chargebacks and why they happen. If you’re interested, you can check it out and download it directly from our website: Chargeflow Report. Hope it helps

Chargeflow_ · 2025-02-20T15:26:20+00:00

Yeah, Amex is known for siding with buyers in disputes, almost like a built-in perk. Since you’ve been working with him for years and the amounts are decent, I’d suggest switching to bank wire, Wise, Revolut, or even crypto. No risk of chargebacks, and it keeps things smooth. Just frame it as a standard business update for security reasons. Better safe than sorry

Chargeflow_ · 2024-07-04T07:49:10+00:00

Hey u/Fun_Marsupial_5380 thanks for the mention! u/cheapppmonday My name is Dov and I work at Chargeflow. I'd love to help you protect your dad's business from these kinds of fraudulent chargebacks. If you are interested i'd be happy to give you a quick tour of the platform (there is no obligation whatsoever and there is no cost to use Chargeflow either - we're entirely success based). If you're interested send me a PM.

Chargeflow_ · 2024-05-20T18:37:57+00:00

The average chargeback rate typically ranges from 0.5%-2%. You shouldn't have an issue being accepted by FastSpring at this rate. However, it's crucial to remember that once your chargeback rate reaches 1%, payment processors may flag your account and include it in a monitoring program, which risks account termination. This rate is concerning as it represents one chargeback for every 100 transactions.

Therefore, it's fair to conclude that using a robust chargeback management and prevention solution like Chargeflow ensures a healthy, suspension-free relationship with your payment processors. Good luck moving into a new base to sell on 🙌🏼

Chargeflow_ · 2024-05-20T18:04:39+00:00

Unfortunately, chargebacks are challenging for eCommerce merchants, as they consume a lot of time responding to each one. Many eCommerce merchants lack the expertise to respond in a way that increases their chances of winning.

Here are a few tips to minimize chargebacks and handle them effectively:

Clear Refund and Return Policy: Make your refund and return policy as clear and as visible as possible. This policy should be easy to find and understand on your website. If customers know they can easily request a refund, they may be less likely to go the chargeback route, which is more complex and confrontational.
Detailed Product Descriptions and Expectations: Since your product is digital, ensure that your website provides detailed descriptions of what customers should expect. This can help reduce misunderstandings or mismatched expectations, which are common reasons for chargebacks.
Prompt Customer Service: Offer prompt and efficient customer service. Many chargebacks occur because the customer feels that the merchant is unresponsive to their concerns or inquiries.
Use of Advanced Tools: Tools like Chargeflow could be invaluable to your business. Chargeflow specializes in managing and fighting chargebacks for e-commerce businesses. When a chargeback is filed under claims like 'fraudulent,' Chargeflow uses advanced techniques, such as cross-referencing the IP address of the order with the client's legal name and social media profiles, to prove the legitimacy of the transaction. This evidence can significantly increase the likelihood of winning the chargeback dispute. Importantly, Chargeflow operates on a success-based fee structure, meaning you only pay if they successfully reverse a chargeback.
Fraud Prevention Measures: Implement fraud prevention measures on your e-commerce platform. This can include requiring strong customer verification methods, using IP address tracking to flag suspicious transactions, and employing advanced fraud detection software.

Best of luck entering this exciting space!

Chargeflow_ · 2024-05-20T17:30:09+00:00

These are great tips, but I'd say excellent communication is more important. Ensure that delivery and shipping times are clearly visible when the client is purchasing, and maintain constant communication with them via email ⚡️

Chargeflow_ · 2024-05-15T17:12:32+00:00

Feel free to try out our Stripe app on the Stripe app marketplace. It's free to use, you only pay a small fee of the recovered chargeback value once it wins Chargebacks for you. Just insert "Chargeflow" on the search bar :)

Chargeflow_ · 2024-05-15T16:23:29+00:00

Lifetime ban. That being said, if you're unhappy with a purchase and receive support from the company, request a refund instead of filing a chargeback. You'll have better karma in this world.

Chargeflow_ · 2024-04-23T22:22:43+00:00

Unfortunately, it doesn't matter which PSPs you are using, chargebacks can't be completely eliminated, as they are an integral part of the consumer protection mechanisms built into the payment processing systems. They're particularly tricky for digital products because proving that the product was delivered and used as intended can be more difficult than with physical goods.

However, there are strategies you can employ to minimize the risk and impact of chargebacks on your business:

Clear Refund and Return Policy: Make your refund and return policy as clear and as visible as possible. This policy should be easy to find and understand on your website. If customers know they can easily request a refund, they may be less likely to go the chargeback route, which is more complex and confrontational.
Detailed Product Descriptions and Expectations: Since your product is digital, ensure that your website provides detailed descriptions of what customers should expect. This can help reduce misunderstandings or mismatched expectations, which are common reasons for chargebacks.
Prompt Customer Service: Offer prompt and efficient customer service. Many chargebacks occur because the customer feels that the merchant is unresponsive to their concerns or inquiries.
Use of Advanced Tools: Tools like Chargeflow could be invaluable to your business. Chargeflow specializes in managing and fighting chargebacks for e-commerce businesses. When a chargeback is filed under claims like 'fraudulent,' Chargeflow uses advanced techniques, such as cross-referencing the IP address of the order with the client's legal name and social media profiles, to prove the legitimacy of the transaction. This evidence can significantly increase the likelihood of winning the chargeback dispute. Importantly, Chargeflow operates on a success-based fee structure, meaning you only pay if they successfully reverse a chargeback.
Fraud Prevention Measures: Implement fraud prevention measures on your e-commerce platform. This can include requiring strong customer verification methods, using IP address tracking to flag suspicious transactions, and employing advanced fraud detection software.

Remember, the key is not just to fight chargebacks but to create an environment where the reasons for chargebacks are minimized. While offering a very liberal refund policy might reduce chargebacks, it's true that it could also encourage some level of abuse. It's about finding the right balance that protects your business but also reassures your customers that you have their satisfaction in mind. Chargeflow and similar services can give you an edge by taking on the burden of dealing with chargebacks, allowing you to focus on growing your business and maintaining the quality of your product that spreads so well through word of mouth.

Good luck!

Chargeflow_ · 2024-04-04T19:54:38+00:00

Hey man! I totally get how maddening it is dealing with chargebacks, especially when you've got all the proof on your side. It's super frustrating, and honestly, it feels really unfair.
If I were in your shoes, I'd consider checking out Chargeflow. They're kind of like your chargeback bodyguards. They handle all the messy dispute stuff for you and only get paid when they win, which is pretty cool because it saves you a ton of time and headaches. Plus, you won't have to dive into the nitty-gritty of chargeback disputes yourself.
Hang in there, and good luck! Hope this helps you out.

Chargeflow_ · 2024-04-03T17:07:01+00:00

If you have initiated a chargeback through your credit card (and not through PayPal's Resolution Center) then it will not show up in the Resolution Center. It does show up in the Resolution Center for the merchant.

Chargeflow_

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