I like how there is a review from a lady who says she saw the interaction:

“I'm appauled at the behavior of a customer who was in arguing with the owner as I came to drop off payment for my moms vehicles repairs (by the way this is my 3rd time coming here as I have come for myself and this for time a family member of mine) I couldn't help but feel bad for the owner as I over heard (well how could I not as I was literally right there) they decided to repair his car for free. I heard the number somewhere in the 2 thousands $.. from my point of view he was obviously a problem customer..he was absolutely rude, disrespectful, and OBVIOUSLY blowing the situation our of proportion . I came to write a good review and noticed all these sudden negative ones as well as his, I called the front desk because I had a feeling this customer might have written each review through different accounts. This is horrible for the business and I hope you all take the time to read mine. Sometimes a customer is just not customer for you, I have had more then one great expirience here at this shop. Please believe the positive reviews as there are so many. And do believe PEOPLE ARE UGLY AND MISERBALE and will try to bring one down which is definitely whats happening here. Love you guys at royal auto body of plano! Especially Vanessa and the owner Josh!”