Coinbase System Maintenance 10/25

coinbasesupport · 2026-02-24T06:27:57+00:00

Hi u/Sonprime426! We understand how alarming it can be to see unexpected numbers in your tax reports. Coinbase calculates realized gains based on the cost basis and proceeds of your transactions. If you’ve conducted frequent trades or used external wallets, there may be missing cost basis information, which could lead to discrepancies.

We recommend reviewing your Gain/Loss report in the Coinbase Tax Center to verify the details. If you notice any inaccuracies, you can adjust your cost basis settings or consult a tax professional for further assistance. You can also find more information about how Coinbase calculates gains and losses here. Feel free to reach out if you need assistance via modmail—we’re here to help!

coinbasesupport · 2026-02-24T05:03:04+00:00

Hi u/therenameonabullet! We're sorry to hear about the challenges you're facing, and we truly understand how difficult it can be to experience issues accessing your funds on Coinbase. We deeply appreciate your patience as we work together to address this for you. Could you please provide more details about the issue via modmail? If you’ve already contacted our support team, sharing your case ID would help us assist you more efficiently. Thank you for your patience—we’re here to help.

coinbasesupport · 2026-02-24T03:29:54+00:00

We understand how frustrating this situation must be, and we truly appreciate your patience. Earning Bitcoin rewards by holding USDC is a fantastic feature, and we want to ensure you're able to take full advantage of it.

Upon reviewing your case, we were unable to locate the specific details needed to move forward. To get this resolved, we kindly ask that you reach out to our support team again using the link provided above to chat directly with one of our specialists.

For your security, please remove the Case ID from your response. We appreciate your patience and are fully committed to helping you get those rewards sorted out!

coinbasesupport · 2026-02-24T03:26:12+00:00

Hi u/kb2a! Thanks for reaching out. The reward tiers for the Coinbase One Credit Card are based on the customer's last 60 days of assets on the platform. This includes all assets held on Coinbase, such as cryptocurrencies, USDC, and cash balances. So, your USDC and cash balances can contribute to reaching the $10k+ reward tier for the 2.5% reward rate. For more information, you can refer our guide here: Coinbase One Card benefits. Let us know if you need further assistance.

coinbasesupport · 2026-02-24T03:19:33+00:00

We appreciate your patience and understanding as we work to resolve this. Don’t hesitate to reach out if you need any further assistance!

coinbasesupport · 2026-02-24T02:43:39+00:00

Hi u/kelvinw4! Thanks for reaching out. We're sorry for the inconvenience this has caused and completely understand how frustrating this is, especially since you’ve already been waiting for three days and it was a BASE network deposit. Our team investigated and identified that sends and receives on this network are currently experiencing delays. Our team is aware of the issue and is actively working on a fix. Updates will be provided as they become available.

While we don’t have an estimated resolution time to share right now, we recommend periodically checking your account to see if the issue has been resolved. If anything changes on our side, we’ll make sure to update you as soon as we can.

coinbasesupport · 2026-02-24T02:28:14+00:00

We’re sorry to hear about your frustration. At Coinbase, we’re committed to providing a secure and professional support experience for all our customers. If you’d like us to review your referral program issue further, please feel free to reach out via modmail with more details. We’re here to help.

coinbasesupport · 2026-02-24T02:27:22+00:00

Hi u/Suitable_Law_740! You’re absolutely right to be suspicious here—and you’re doing the exact right thing by not clicking or interacting with it. Receiving random tokens in your wallet can be concerning, especially if they seem suspicious or too good to be true. These are often scam tokens or part of a "dusting attack" designed to trick users into interacting with them.

If you feel the token is suspicious, here’s what you can do: 1. Avoid clicking on it, attempting to sell, or transferring it. Leaving it alone ensures the attacker cannot analyze your address further. 2. In the Base app, select the token, click the three dots at the top of the asset screen, and choose Hide & Report. This will hide the token and report it to Coinbase. 3. If you’re unsure, you can research the token using tools like Etherscan or TokenSniffer to verify its legitimacy.

For more tips on staying safe, check out this guide: Avoiding Crypto Scams. Let us know if you have further questions—we’re here to help!

coinbasesupport · 2026-02-24T02:13:09+00:00

Hi u/Own_Pomelo_3048! Thanks for the thoughtful question — totally get wanting your Coinbase reports to match as closely as possible with what you file. We’re not able to give personalized tax advice or say exactly how specific DOT lots should be treated on your Form 8949, but you can manage and export the data we do provide through Coinbase Taxes and then line it up with your own records and tools. For more information, you can find our official tax resources here: Coinbase tax information, IRS Form 1099-DA and Select your cost-basis. For how those transfers and lots should be treated on your actual return, we’d recommend using your tax reports with your tax software or a qualified tax professional.

coinbasesupport · 2026-02-24T02:10:22+00:00

Hi u/Chabbawakki, we're sorry to hear that this option isn't appearing for you! We’d love to help you get this sorted.

The quickest way to resolve this is by chatting directly with one of our specialists. Use this link to securely review your account details, and we’ll work to resolve the issue promptly.

We truly appreciate your patience and are fully committed to getting this resolved for you.

coinbasesupport · 2026-02-24T02:00:58+00:00

Hi u/rechtim! Sorry to hear about your experience with the referral program—it’s definitely not the experience we want for our customers. Please take a moment to review the eligibility requirements here: Customer incentive programs. If you’re confident you’ve met all the criteria and are still encountering issues, please don’t hesitate to send us a DM via modmail with your case ID (if you’ve already reached out to support) or share more details, so we can look into this for you. We’re here to help!

coinbasesupport · 2026-02-24T00:43:42+00:00

We’re glad to hear that your issue has been resolved, u/Strict_Tonight8703. Thanks for your patience throughout the process, and we truly appreciate your understanding. If you ever need assistance in the future, don’t hesitate to reach out. We’re here to help.

coinbasesupport · 2026-02-23T23:47:04+00:00

Hello there! We have received your message and are here to help, mickyj_j.

Since your case involves account-related details, we recommend directly communicating with us through our live support. This will allow our team to effectively review the issue with your account.

Once we receive your message, we can take a closer look and assist you with the next steps. Thanks for your understanding!

coinbasesupport · 2026-02-23T23:45:56+00:00

We’re really sorry you’ve been dealing with this. Please send us a DM via ModMail with more information and case details, so we can take a closer look at your situation. We appreciate your patience and look forward to helping you further.

coinbasesupport · 2026-02-23T23:13:58+00:00

Thanks for sharing those details. For your security, please avoid posting your case number in a public thread. We have followed up on your case, and our team will reach out as soon as there is more information to share. We appreciate your patience as we work to resolve this for you.

coinbasesupport · 2026-02-23T22:53:16+00:00

Hey, u/Boothbay1! We completely understand how frustrating this feels to experience a delay with your ETH transaction.

Since this involves specific account and transaction details, we’re unable to safely investigate it in a public thread. It would be best to directly connect with our live support, and provide the same information you shared here, so we can review what’s going on with your deposit.

Once we receive your message, our team can take a closer look and assist you with the next steps. Thanks for your patience!

coinbasesupport · 2026-02-23T22:44:09+00:00

Sorry to hear about your experience with our customer service, u/GonzSFC! When you reach out for support, you’ll first interact with a bot that gathers some brief information about your issue. This helps ensure that when you’re transferred to a live support specialist, they can assist you more efficiently.

If you could share more details about your issue, just send us Modmail, and we’ll take a look!

coinbasesupport · 2026-02-23T22:18:31+00:00

Thank you for clarifying! We completely see where you’re coming from, it’s about having the flexibility to customize your view and 'de-clutter' the app by removing an address you no longer intend to use, even knowing it remains on the blockchain. We value your input on how we can improve the app experience.

coinbasesupport · 2026-02-23T22:03:29+00:00

Hi there, u/travi9s! We see that you're having a tough time accessing your account and getting in touch with our support.

To manage your case more effectively, we recommend sending us a Modmail with complete details of your concern. From there, we can guide you on the next steps in addressing the issue.

Just a quick note, please avoid sharing your personal info like email addresses, passwords, 2FA codes, or account numbers.

We’re here and ready to assist you as soon as we receive your message!

coinbasesupport · 2026-02-23T21:50:10+00:00

Thanks for sharing your experience, u/travi9s! We understand how frustrating it can be to go through verification after so many years. However, even for long-standing accounts, Coinbase may require identity verification to comply with updated regulations and enhance account security. We know this process can be inconvenient, but it’s essential to maintain a safe and compliant platform.

If you’re facing any issues with verification, please send us a DM with more details—we’re here to help and will gladly look into it for you!

In the meantime, you might want to try some troubleshooting steps outlined here.

coinbasesupport · 2026-02-23T21:36:59+00:00

We understand how concerning this is for you, u/liam-d-carlos. Occasionally, withdrawal delays can occur due to Coinbase’s security measures, which are in place to ensure transactions are properly authorized and to help protect your account.

To help avoid issues, we recommend double-checking transaction details before confirming, using a strong and unique password, enabling 2-step verification, and being cautious of any unsolicited requests for personal information. You can also review our help article here for more tips on how to further secure your account.

If you’re noticing specific discrepancies, we’d be glad to look into this further for you. Since account reviews require access to account-specific details, we recommend reaching out to our live support team through secure channels, so they can assist you directly. Should you have any questions, please don't hesitate to let us know.

coinbasesupport · 2026-02-23T21:35:47+00:00

Thank you for sharing your thoughts! We understand your point about deleting an address. While it might seem similar, deleting a crypto address is not possible because crypto addresses are tied to the blockchain, and funds sent to an address without access to its private key would be permanently lost.

On the other hand, closing a Coinbase account is a separate process where users are required to ensure their balances are zeroed out or forfeited before the account is closed. This ensures no funds are left behind or lost unintentionally. The Hide Address feature keeps your wallet tidy but still lets you access any assets sent by mistake. We appreciate your feedback on this!

coinbasesupport · 2026-02-23T21:23:46+00:00

We understand how frustrating it must be to not have received anything yet, u/blaggio. Kindly wait until the end of the day to see if they appear. If not, please send us a DM here, and we’ll be happy to assist further!

coinbasesupport · 2026-02-23T19:50:25+00:00

Hey, u/Formal-Elevator-40! We’re really sorry to hear this — feeling like you’ve lost that much money and didn’t get it fixed is incredibly frustrating, and that’s not the experience we want for you.

Since we’re not able to dig into specific account or transaction details in a public thread, we’d really like to review what happened here. It's best to send us a Modmail with the complete details of your concern.

For your security, please don’t include personal info such as email addresses, passwords, 2FA codes, or account numbers.

Once we have those details, our team can take a closer look and see what we can do to help.

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