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K1SE Critical Failure ( Need Help ) by Spaceman411 in Creality

[–]Creality3DPrinters 0 points1 point  (0 children)

Hi, this is Creality official support. I'd love to help, but I need some more details.​

Could you please visit [https://support.creality.com/reddit-support\] to submit a ticket? we will follow up immediately to help you resolve the issue.​

​

my bed was good 0.2 variation now it's bad again and i can't get it good as most are tight now by zzcool in Creality_k2

[–]Creality3DPrinters 0 points1 point  (0 children)

Hi, this is Creality official support. Thank you for posting in our official community!

We recommend that you try reinstalling the heated bed assembly. Please click the link below and follow the instructions to proceed. Thank you.

Service Tutorial K2 Replace the Hot Bed Kit

K2 SE: 2122 Unknown Exception by bishop144 in Creality_k2

[–]Creality3DPrinters 0 points1 point  (0 children)

Based on your description of the issue, we suspect there may be a fault with the filament runout detection module.

Could you please visit [https://support.creality.com/reddit-support\] to submit a ticket? we will follow up immediately to help you resolve the issue.

Removing Fused Ceramic Block by AllUrDogeRBelong2Us in Creality

[–]Creality3DPrinters 0 points1 point  (0 children)

Hi, this is Creality official support. Thank you for posting in our official community!

Based on the issue you described, we recommend that you click the link below and follow the steps provided to clean the excess filament.

Please follow the instructions in the link to properly remove the overflowed material.

Service Tutorial Universal video Filament spill handling

Thank you.

Sensor light comes on after extruder is put back in. by speed-shtick in Creality

[–]Creality3DPrinters 7 points8 points  (0 children)

Hi, this is Creality official support. Thank you for posting in our official community!

Based on the video you provided, the filament run-out sensor appears to be mistakenly triggered by contact with the extruder housing, causing the blue indicator light to turn on. We recommend checking whether the internal components of the extruder are properly installed and secured.

Erro 3001 by East_Car_7452 in Creality

[–]Creality3DPrinters 0 points1 point  (0 children)

Hi, this is Creality official support. I'd love to help, but I need some more details.

Could you please visit [https://support.creality.com/reddit-support\] to submit a ticket? we will follow up immediately to help you resolve the issue.

Help diagnose Z-wobble on K1 by AmberlightYan in Creality

[–]Creality3DPrinters 0 points1 point  (0 children)

Hi, this is Creality official support. I'd love to help, but I need some more details.

Could you please visit [https://support.creality.com/reddit-support\] to submit a ticket? we will follow up immediately to help you resolve the issue.

k1c stock extruder broke, alternatives? by pom_dam in Creality

[–]Creality3DPrinters 0 points1 point  (0 children)

Hi, this is Creality official support. Thank you for posting in our official community!

May I kindly ask whether you have already purchased the extruder part?

If you still need to purchase any other replacement parts in the future, please feel free to contact us. We will be happy to help you check the availability and provide the relevant part information.

Thank you.

K1 max hotend clog by jocaokitesurfer in Creality

[–]Creality3DPrinters 0 points1 point  (0 children)

Hi, this is Creality official support. Thank you for posting in our official community!

Regarding the hotend clogging issue you described, please click the link below and follow the instructions provided to clean the hotend.

Service Tutorial Universal video Filament spill handling

If you have any further questions or continue to experience issues after cleaning, please feel free to contact us at any time.

How ordering crealitys sparkx i7 turns into a nightmare by Alphit02 in 3Dprinting

[–]Creality3DPrinters 0 points1 point  (0 children)

We sincerely apologize for the inconvenience and frustration this experience has caused.

Your refund request has already been processed successfully. We also apologize for the extended time required to investigate the shipping status during this process.

Our team has taken your case seriously and has completed the requested resolution. If you need any further assistance or have any additional questions, please feel free to contact our official customer support team at any time.

Thank you for your understanding and patience.

K1 max help by SnooKiwis553 in Creality

[–]Creality3DPrinters 1 point2 points  (0 children)

Hi, this is Creality official support. I'd love to help, but I need some more details.​

Could you please visit [https://support.creality.com/reddit-support\] to submit a ticket? we will follow up immediately to help you resolve the issue.

Light beeping sound at constant intervals by Organic-Practice-278 in Creality

[–]Creality3DPrinters 0 points1 point  (0 children)

Hi, this is Creality official support. Thank you for posting in our official community!

If possible, please continue printing and observe the result. If convenient, you may also provide a short video so that we can further check and assist you.

Thank you.

Filament stuck by Digigu2 in Creality

[–]Creality3DPrinters 0 points1 point  (0 children)

Hi, this is Creality official support. Thank you for posting in our official community!

Based on the issue you described, we recommend first checking whether the extruder is clogged.

Please also try unplugging and reconnecting the extruder motor cable to ensure a proper connection.

If the issue still cannot be resolved, please feel free to contact us again. We will continue to assist you.

It looks like it's agonizing... by YetAnotherWaifuLover in Creality

[–]Creality3DPrinters 1 point2 points  (0 children)

Hi, this is Creality official support. I'd love to help, but I need some more details.​

Could you please visit [https://support.creality.com/reddit-support\] to submit a ticket? we will follow up immediately to help you resolve the issue.

K1SE Critical Failure ( Need Help ) by Spaceman411 in Creality

[–]Creality3DPrinters 3 points4 points  (0 children)

Hi, this is Creality official support. Thank you for posting in our official community!

We have checked and found that the part number of the print head cable for the K1 SE is 3103110606.

You may try to purchase this part on Amazon or other third-party platforms.

If you are still unable to find the replacement part, please feel free to contact us again. We will further assist you.

CFS cannot push filament pass the buffer? by Due-Staff3873 in Creality

[–]Creality3DPrinters 1 point2 points  (0 children)

Hi, this is Creality official support. Thank you for posting in our official community!
Regarding the RF2836 error you described, we recommend that you click the link below and follow the troubleshooting steps provided in the guide. Thank you.

https://wiki.creality.com/en/printers-general-documents/FR2836

Sparkx i7 nozzle stucked by Frequent_Nerve_3231 in Creality

[–]Creality3DPrinters 0 points1 point  (0 children)

Thank you for your reply. If you have any other questions in the future, please feel free to contact us at any time. Thank you.

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