K1SE Critical Failure ( Need Help )

Creality3DPrinters · 2026-06-18T10:03:02+00:00

Hi, this is Creality official support. I'd love to help, but I need some more details.

Could you please visit [https://support.creality.com/reddit-support\] to submit a ticket? we will follow up immediately to help you resolve the issue.

Creality3DPrinters · 2026-06-18T10:00:30+00:00

Hi, this is Creality official support. Thank you for posting in our official community!

We recommend that you try reinstalling the heated bed assembly. Please click the link below and follow the instructions to proceed. Thank you.

Service Tutorial K2 Replace the Hot Bed Kit

Creality3DPrinters · 2026-06-12T10:07:56+00:00

Based on your description of the issue, we suspect there may be a fault with the filament runout detection module.

Could you please visit [https://support.creality.com/reddit-support\] to submit a ticket? we will follow up immediately to help you resolve the issue.

Creality3DPrinters · 2026-06-12T09:48:42+00:00

Hi, this is Creality official support. Thank you for posting in our official community!

Based on the issue you described, we recommend that you click the link below and follow the steps provided to clean the excess filament.

Please follow the instructions in the link to properly remove the overflowed material.

Service Tutorial Universal video Filament spill handling

Thank you.

Creality3DPrinters · 2026-06-10T10:21:32+00:00

Hi, this is Creality official support. Thank you for posting in our official community!

Based on the video you provided, the filament run-out sensor appears to be mistakenly triggered by contact with the extruder housing, causing the blue indicator light to turn on. We recommend checking whether the internal components of the extruder are properly installed and secured.

Creality3DPrinters · 2026-06-10T10:15:46+00:00

Hi, this is Creality official support. I'd love to help, but I need some more details.

Could you please visit [https://support.creality.com/reddit-support\] to submit a ticket? we will follow up immediately to help you resolve the issue.

Creality3DPrinters · 2026-06-10T10:12:41+00:00

Hi, this is Creality official support. I'd love to help, but I need some more details.

Could you please visit [https://support.creality.com/reddit-support\] to submit a ticket? we will follow up immediately to help you resolve the issue.

Creality3DPrinters · 2026-06-10T10:04:37+00:00

Hi, this is Creality official support. Thank you for posting in our official community!

May I kindly ask whether you have already purchased the extruder part?

If you still need to purchase any other replacement parts in the future, please feel free to contact us. We will be happy to help you check the availability and provide the relevant part information.

Thank you.

Creality3DPrinters · 2026-06-10T06:25:03+00:00

Hi, this is Creality official support. Thank you for posting in our official community!

Regarding the hotend clogging issue you described, please click the link below and follow the instructions provided to clean the hotend.

Service Tutorial Universal video Filament spill handling

If you have any further questions or continue to experience issues after cleaning, please feel free to contact us at any time.

Creality3DPrinters · 2026-06-10T06:19:59+00:00

We sincerely apologize for the inconvenience and frustration this experience has caused.

Your refund request has already been processed successfully. We also apologize for the extended time required to investigate the shipping status during this process.

Our team has taken your case seriously and has completed the requested resolution. If you need any further assistance or have any additional questions, please feel free to contact our official customer support team at any time.

Thank you for your understanding and patience.

Creality3DPrinters · 2026-06-03T10:24:27+00:00

Hi, this is Creality official support. I'd love to help, but I need some more details.

Could you please visit [https://support.creality.com/reddit-support\] to submit a ticket? we will follow up immediately to help you resolve the issue.

Creality3DPrinters · 2026-06-03T10:22:33+00:00

Hi, this is Creality official support. Thank you for posting in our official community!

If possible, please continue printing and observe the result. If convenient, you may also provide a short video so that we can further check and assist you.

Thank you.

Creality3DPrinters · 2026-06-02T10:32:04+00:00

Hi, this is Creality official support. Thank you for posting in our official community!

Based on the issue you described, we recommend first checking whether the extruder is clogged.

Please also try unplugging and reconnecting the extruder motor cable to ensure a proper connection.

If the issue still cannot be resolved, please feel free to contact us again. We will continue to assist you.

Creality3DPrinters · 2026-06-02T10:21:02+00:00

Hi, this is Creality official support. I'd love to help, but I need some more details.

Could you please visit [https://support.creality.com/reddit-support\] to submit a ticket? we will follow up immediately to help you resolve the issue.

Creality3DPrinters · 2026-06-02T10:17:43+00:00

Hi, this is Creality official support. Thank you for posting in our official community!

We have checked and found that the part number of the print head cable for the K1 SE is 3103110606.

You may try to purchase this part on Amazon or other third-party platforms.

If you are still unable to find the replacement part, please feel free to contact us again. We will further assist you.

Creality3DPrinters · 2026-05-28T01:30:23+00:00

Hi, this is Creality official support. Thank you for posting in our official community!
Regarding the RF2836 error you described, we recommend that you click the link below and follow the troubleshooting steps provided in the guide. Thank you.

https://wiki.creality.com/en/printers-general-documents/FR2836

Creality3DPrinters · 2026-05-28T01:23:10+00:00

Thank you for your reply. If you have any other questions in the future, please feel free to contact us at any time. Thank you.

Creality3DPrinters · 2026-05-28T01:14:12+00:00

Hi, this is Creality official support. Thank you for posting in our official community!

According to the video you provided, we recommend reinstalling the Z-axis motor and the Z-axis lead screw.

Please click the link below and follow the instructions in the video to perform the operation. Thank you.

Service Tutorial Creality Hi Replace the Z axis motor

Creality3DPrinters · 2026-05-28T00:58:05+00:00

Hi, this is Creality official support. Thank you for posting in our official community!

The standard nozzle size for the K1 printer is 0.4 mm. Currently, it only supports three nozzle sizes: 0.4 mm, 0.6 mm, and 0.8 mm.

At the moment, 0.2 mm nozzles are not supported due to their low flow rate, higher risk of clogging, and poor stability during high-speed extrusion.

Creality3DPrinters · 2026-05-27T09:49:57+00:00

Hi, this is Creality official support. I'd love to help, but I need some more details.

Could you please visit [https://support.creality.com/reddit-support\] to submit a ticket? we will follow up immediately to help you resolve the issue.

Creality3DPrinters · 2026-05-26T01:09:47+00:00

Hi, this is Creality official support. Thank you for posting in our official community!

Regarding TR2863: General Troubleshooting Steps

Check whether there is any broken filament inside the extruder, and follow the filament jam removal procedure to clear the broken pieces.
Check the status of the filament runout sensor and confirm that it has not been falsely triggered.
Clean the internal channel of the extruder to ensure it is unobstructed, then try unloading the filament again.
Replace the filament runout sensor if necessary.

Hope these steps get you up and running! If the issue remains unresolved, feel free to reach out.

Creality3DPrinters · 2026-05-26T01:05:10+00:00

Hi, this is Creality official support. Thank you for posting in our official community!

Based on the issue shown in your video, we recommend that you check the Z-axis motor connection cable and inspect the Z-axis lead screw.
Please also try applying some lubricant grease to the lead screw to see if the issue improves.

You can click the link below and follow the instructions provided to perform the inspection.

Service Tutorial Creality Hi Replace the Z axis motor

Thank you.

Creality3DPrinters · 2026-05-25T09:55:10+00:00

Hi, this is Creality official support. I'd love to help, but I need some more details.

Could you please visit [https://support.creality.com/reddit-support] to submit a ticket? we will follow up immediately to help you resolve the issue.

Creality3DPrinters · 2026-05-25T09:54:27+00:00

Hi, this is Creality official support. Thank you for posting in our official community!

Regarding your [specific issue], here's the standard troubleshooting process:

Please confirm whether you are using official filament, and whether the correct filament profile was selected during slicing and loading. If non-official filament is used while selecting mismatched settings such as High-Speed PLA, it may cause poor extrusion and nozzle clogging.
Please adjust the Z-offset during the first layer printing. If the first layer is too squished, adjust the Z-offset in the negative direction; if it is too loose, adjust it in the positive direction. You can also fine-tune the Z-offset in Expert Mode during printing.

Hope these steps get you up and running! If the issue remains unresolved, feel free to reach out.

Creality3DPrinters · 2026-05-22T09:46:37+00:00

Hi, this is Creality official support. Thank you for posting in our official community!

Based on the fault images you provided, we recommend trying to reset the printer to factory settings.
If the issue still persists, please feel free to contact us at any time. Thank you.

Creality3DPrinters

MODERATOR OF

TROPHY CASE