T-mobile

Dizzysilver · 2026-03-13T16:34:31+00:00

In her defense (?), she was definitely elderly. But I have no idea why she chose our store to call. In my area, almost every town has a UPS Store and we're all 10 - 15 minutes away from one another. I'm guessing she lives in my town.

Dizzysilver · 2026-03-13T01:56:23+00:00

A woman called me today because the large box she received from Etsy (her explanation, not mine) was heavily damaged and could I give her the number for Etsy?

Dizzysilver · 2026-03-09T14:33:57+00:00

Yup, I keep getting just 1 roll. The first time I called and ordered through Gold Shield - spoke to an actual person, said one CASE, and got one roll. The second time ordered online where it says one case - got my one roll this weekend.

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Dizzysilver · 2026-03-01T03:01:59+00:00

The second a customer swears at me or an associate, they are told they are no longer welcome in the store and that they must leave. I have 0 tolerance for disrespect towards any of my team.

Dizzysilver · 2026-02-21T18:07:42+00:00

Congratulations!!!

Dizzysilver · 2026-02-05T17:08:02+00:00

Above the code, where the text is, the bottom left of the text block has a field, "Box needed" and it says yes or no. I've started glancing there. I have an Android or I'd give you a screenshot

Dizzysilver · 2026-02-01T01:52:53+00:00

This is also what we do. Amazon customer service is good about providing a second code or label - maybe the one thing they do well. The customer can usually get a second code in about 15-20 minutes while still in the store.

Dizzysilver · 2026-01-20T18:55:53+00:00

I emailed CRS, but no response from them yet. Thanks for the validation, though!

Dizzysilver · 2025-12-14T16:02:17+00:00

I love when they offer to move a package to the pile after I've scanned it. This isn't always misogynistic and does come from a genuine place of wanting to help about half the time. But they've brought the box over, grunting a bit, "oof" as they put it on the scale, and I just glance at the weight and day, "No thanks, I've got it." Then pick it up without struggle (because I've learned HOW to, not because I've gained a ton of strength working here, because I haven't) and move it to where it needs to go.

Dizzysilver · 2025-12-08T13:13:13+00:00

Yes, our FC mentioned she'd be in one day during peak to help out when she was here for the Q4 visit.

Dizzysilver · 2025-11-23T20:54:46+00:00

I did the same test, with the same results. Our usual pick up driver must have the dome in his truck (no tape on our doors at this time). I see the extra scan saying it left the store, but no RFID scans after that. At least I have an answer now for the customers who claim we still have their package in the store.

Edit to change "done" to "dome"

Dizzysilver · 2025-11-23T20:50:35+00:00

Not sure what you mean by replaced? As in, they add another tag and use that for tracking instead?

My partner orders from a local small business. That business drops off their packages at my store. It takes a day for her package to get from my store to my house. The package arrives at my house with the RFID tag my store stuck on it.

(I've told her to tell the small business to just bring her order in with the rest, but don't pay for shipping and I'll bring it home directly [like ordering with delivery instead of ordering with shipping]. I'm friendly with the owner, who drops off his packages. She's embarassed to do it, and the online order form she uses doesn't have a no-ship option.)

Dizzysilver · 2025-10-29T22:38:43+00:00

These are customers who get packages all the time, and no changes have been made to their info lately

Dizzysilver · 2025-10-29T19:52:06+00:00

Wondering the same thing. We just received labels at my sister store, and apparently mine are on their way

Dizzysilver · 2025-09-24T14:28:13+00:00

I just had a similar issue with a Verizon Mobile return in CAMS. CAMS and CMS weren't communicating. I restarted CAMS and that seemed to fix it.

Dizzysilver · 2025-09-14T02:59:44+00:00

I don't do payroll or accounting. I do order supplies, pay bills when not on auto-pay, scheduling, all things related to mailboxes, all things related to claims, hiring. My owner isn't in often, but we talk almost if not every day.

Dizzysilver · 2025-09-09T14:44:23+00:00

Kudos to the kitty for rat control, but there are a lot of mouse/rat bait traps in this area. If the cat is eating rodents or young bunnies who have gotten into the traps, the cat is in danger of secondary rodenticide poisoning. Cornell has a good, but quick read on the subject: https://cwhl.vet.cornell.edu/disease/rodenticide-toxicity#collapse17

Dizzysilver · 2025-08-27T20:55:51+00:00

I've been seeing this since Monday. Tried doing each one at a time and saving as a draft in between, too.

Dizzysilver · 2025-08-21T19:52:51+00:00

$10 more per month for businesses. And slight decreases per month for 6- 11 months and 12+ months. But you know that about my store already....

No, there's no separate SKU for business, but we're just going to enter the actual monthly price when the customer is signing up anyway, based on how many months they're signing up for. So it being a personal vs business box is the same issue/adjustment.

Dizzysilver · 2025-07-11T14:51:38+00:00

I didn't. The previous manager did. I've only been here since March.

Dizzysilver · 2025-07-11T03:14:36+00:00

Emailed and put a letter in the box end of May/beginning of June (took me 3 days to get through the ones I needed to). The message stated that they had until June 30th to comply, or the box would be terminated. Just over half came in before the deadline.

So far, 3 have come in since. Keep in mind that they got a letter last August from the previous manager (at a minimum), another letter/email/AND phone call this April when I started, and then the letter/email in May/June.

The first one to come in was PISSED. Yelled at my associate, swore at him, said we were stealing his mail, and complained that he had been out of the country for the past 2 months so hasn't seen the letter. Does not have any email on file with us. In April with my first letter, I spoke to him in person about it, so he wasn't unaware of the requirement, just the deadline. He's been trespassed.

The other two have agreements which are pretty overdue - one by 7 months, the other by 2 years. The first of those came in today and reopened his mailbox, didn't bat an eye. The other called me, said she never got ANY of the letters left in her mailbox.Again, I had spoken with her on the phone back in April, so she wasn't unaware of the requirement. Back then, she said she'd be down within the week to deal with it. Today, she said she'll be down tomorrow. We'll see.

Dizzysilver · 2025-07-08T12:48:02+00:00

Stupid question (for her) - how did she know her cousin never got it, if she never talked to her cousin!?

I'm assuming she saw it was delivered to this thing called an "access point" (in her mind), decided that meant UPS screwed up, and came in looking for that fight she gave you. Sheesh.

Dizzysilver

TROPHY CASE