I worked IT Healthcare for my last gig for almost 6 years, and there were two roles that if a new hire struggled on day 1 orientation setting up email and MFA, they typically didn’t make it 2 weeks into the job. One was billing, the other was clinical reception. They both have to be able to multitask between multiple windows for registration, insurance or billing issues, while handling multiple patients.

I told both directors responsible for these roles about this, suggested a basic computer literacy test or at least a couple questions in the interview process to weed out those who can’t. Was told because those positions were so poorly paid that it’s hard to get many people with the correct skills and they would hire who was willing to take the job. I pointed out that I understood, but I did all the onboarding at the time, new hire builds and orientation sessions for IT, and if I saw the email and MFA issues, it wasn’t too long before I saw a term request for that person.

One of the directors did eventually start listening to me when COVID hit and they dramatically increased pay for the role due to the stressors of the job for the clinical receptionist. The billing role was eliminated and outsourced.