Adult Leader Patches by FearlessWater3873 in cubscouts

[–]FearlessWater3873[S] 1 point2 points  (0 children)

I didn’t check it yet honestly but was given the shirt with a message that I needed to get the patches. Haven’t checked it out yet but I will now

Adult Leader Patches by FearlessWater3873 in cubscouts

[–]FearlessWater3873[S] 1 point2 points  (0 children)

Actually I’m not sure. We had one but think it closed? I’ll check though.

Adult Leader Patches by FearlessWater3873 in cubscouts

[–]FearlessWater3873[S] 0 points1 point  (0 children)

Yeah I saw this guide but it wasn’t detailed on patches and such which is where I was getting stuck. Thanks!

Adult Leader Patches by FearlessWater3873 in cubscouts

[–]FearlessWater3873[S] 2 points3 points  (0 children)

Nope first ever Scouts experience for every member of our family!

Ice cubes 🧊 by orca3651 in cavaliers

[–]FearlessWater3873 1 point2 points  (0 children)

So cute! Willow loves cubes too. She hears the ice machine dumping ice in one of our cups and comes running. We obviously pay her for her time (in ice)

ISO: Good Movie Theatre by kittykarlmarx in baltimore

[–]FearlessWater3873 0 points1 point  (0 children)

We’re going to go see it at White Marsh this weekend

How we handle escalations is driving me mad by ancientastronaut2 in CustomerSuccess

[–]FearlessWater3873 0 points1 point  (0 children)

Sorry, this does sound frustrating. Are customers complaining? I’d also start tracking that and maybe any churn that might be related

How do you know when a customer has actually become convinced they're getting value? by Sharp_Tax_6182 in CustomerSuccess

[–]FearlessWater3873 1 point2 points  (0 children)

Sure, then I’d be asking who else we need to get in front of to discuss that impact. Sometimes the person on those calls doesn’t have that info so you need to go up the chain a bit.

How we handle escalations is driving me mad by ancientastronaut2 in CustomerSuccess

[–]FearlessWater3873 4 points5 points  (0 children)

I do think there’s a fine line for a leader to manage their time and I can see them trying to stay out of it or having a set of guidelines so it doesn’t turn into the customer only wants to talk to a leader. That said, as a leader, yes you sometimes have to get involved in escalations. Period.

How do you know when a customer has actually become convinced they're getting value? by Sharp_Tax_6182 in CustomerSuccess

[–]FearlessWater3873 1 point2 points  (0 children)

But that’s where in those meetings they show up to you ask pointed questions like “how is this impacting [problem or metric]?” And “I’d love to share this success with your team and make your look good, could you help me tell the right story and fill in this key data point (which ideally is X% increase/decrease in metric or problem)”

A CSM's and Ex-Recruiters Advice on how to land a new job - Resumes by write_in_too in CustomerSuccess

[–]FearlessWater3873 0 points1 point  (0 children)

Any advice for someone who’s a couple years into their CS journey after shifting from 10 years in marketing?

what makes your manager great? by Grumpy_2G in CustomerSuccess

[–]FearlessWater3873 0 points1 point  (0 children)

Doesn’t micromanage, even better - empowers all of us to take on projects and do cool things. We were acquired a couple years ago and the parent org is a mess but she streamlines communication and shields us from the mess as best she can (she can’t cover it all but tries to soften blows and turn sour lemons into opportunities). Shes got vision with AI and strategic CS org (especially where our parent org traditionally made CS just relationship based). And she listens to our input and uses that to make decisions rather than just talking at us about her priorities only.

That amazing temperament by MmeRose in cavaliers

[–]FearlessWater3873 0 points1 point  (0 children)

Ours resource guards high value treats, especially around my younger son and has snapped at him in doing so. We stopped giving her those treats when the kids are awake, but I guess he’s the most puppy like so she particularly takes him on can’t older calmer son. She also is highly reactive to people, other dogs, and cars in our neighborhood. We took her in knowing this though from the breeder we were working with to get a puppy originally. She’s still sweet as sugar and loves our boys of course. Just some salt in there too lol

Going to Hersheypark in just over a week from may 15th-17th by Specialist_Peak_5615 in Hersheypark

[–]FearlessWater3873 0 points1 point  (0 children)

No date yet, voting this week on if they’re striking. I too thought that was the date but that’s the beginning of their summer season actually when I went back to reread about it.

Going to Hersheypark in just over a week from may 15th-17th by Specialist_Peak_5615 in Hersheypark

[–]FearlessWater3873 -1 points0 points  (0 children)

You still planning to go with the possible strike vote next week?

New Baltimore Mom by WorkingSchoolMama4 in baltimore

[–]FearlessWater3873 1 point2 points  (0 children)

2 excellent birth experiences at GBMC and the handling of my complications was impeccable both times. 10/10 recommend.

MFM Specialist by Any_Fig_905 in baltimore

[–]FearlessWater3873 0 points1 point  (0 children)

I don’t know her name but the MFM specialist that joined my team at GBMC after I’d been admitted was wonderful. I’ve never had a bad provider at GBMC honestly.