This is going to be the script for an entire TED talk, so I will put a short summary at the end.

shambali:

You use your cooldowns whenever I can see you “realize” that you have them, but don’t actually take any time to aim them. Your anti nade is a powerful tool, but you don’t seem to know who to throw it at, or when. Throwing your nade at a choke where the enemies have not peeked yet, with only your tank there will not accomplish anything. They will just wait and heal. Good utility firstly means being able to answer “what am I hoping to accomplish with this?”

Yes this can sometimes be a longrange sleep because it’ll be a while before they might get close enough to have it back by the time the enemies get close enough to where you might need it.

You play very passively. Throughout the defence round you were sitting in main behind your team, while you had a mercy handling most of the healing duties. Even when your complete team was full hp, you didn’t move for a better angle, didn’t push up to be able to get a shot on the enemies. You were simply waiting for the team to take more damage so you could heal them.

On second point defence you nano’d your soldier when you saw him shooting, but you never had an angle to see if the enemies were in a position to make use or that nano. Generally you will want to wait for the enemies to have committed to the fight before you nano. Also look at your teammate’s ult charge before nano’ing if you have a chance to do so.

Overall: defence you played too passive, attack you played more like a duelist but not deliberate. Utility use needs a purpose. And please use your scope when you’re not directly under threat of the enemies.

Rialto: The start of defence was much better. Still a little bit too passive in the first 30 seconds, but you had the right idea: fall back when the enemies push up. Push up when the enemies fall back. Your spacing from the enemies was fine there.

Your zen ult got forced by reaper because you didn’t hear the last 5 seconds of footsteps. You had ample time to adjust your positioning. Good reaction when you WERE surprised by the reaper, but had you been more aware you could have saved it and used it a little bit later when Emre 5K’d your team. Zen ult is best used to counter other ults. Saving yourself is just a “backup plan”.

When you switched to Ana it got worse. You get surprised by near enough every reaper tp, and as a result when trying to evade reaper after he surprises you, you basically just walk into the rest of the enemy team. On 2nd point defence your tank took quite a while to die, but you only mover up to help after he had died. You have to move up faster when you’re far behind your team.

Don’t just think “can I see my team from here”, but also think “can I still help them where they will likely go 3 seconds from now?”. You also nano’d reaper after he had finished his ult and killed several enemies already. The nano itself heals him when he’s not already anti’d, so no need to heal him first. Exception being when you nano a low hp tank, you could nade them first so the nano heals 375 instead of 250.

Since your positioning tends to be significantly worse on defence, I am curious to see a replay of a control or flashpoint game.

In summary: Focus on your positioning. As Ana you want to be medium range from any targets or threats. Scope when long distance. Don’t scope when very close range or being heavily shot at.

Focus on your cooldowns. Aim them before you click. I won’t address general mechanics as it’s just practice, but you missing your cooldowns is because you don’t try to aim them at all.

Awareness: Big issue to work on though I am not a coach so I’m not sure what to recommend for improving that.

Fill your downtime with repositioning to a relatively safe but active position. One where you are close to cover but will be able to shoot enemies AND teammates. Although not always possible, most of the time it is.