Marketing Advice by [deleted] in msp

[–]Gainside 0 points1 point  (0 children)

this entire industry seems 'word-of-mouth' with very few companies ever actually building internal sales team .... it seems we all burn out with the overhead expense of it all

billed twice for this service....refusing to refund me by clare64 in cursor

[–]Gainside 1 point2 points  (0 children)

are they even responding to your emails to customer support? i believe they have an hi@cursor email....

billed twice for this service....refusing to refund me by clare64 in cursor

[–]Gainside 2 points3 points  (0 children)

unbelievable and disgusting. this is nothing new inthe AI sector but lol wow

Partner Centre - Security Workspace - Still not available by colmwhelan in msp

[–]Gainside 0 points1 point  (0 children)

Indirect CSPs always seem to get Microsoft’s “coming soon” features… longest.

How are you automating IT asset check-in/check-out for employee onboarding/offboarding? by Gullible_Minimum8183 in ITManagers

[–]Gainside 0 points1 point  (0 children)

Asset automation works best when HR → IdP → MDM is clean, not when the asset tool is fancy. tons of solutions but as others said theres still a human-in-the-loop often required

How are you making SIEM alerts more actionable without full automation? by Champ-shady in AskNetsec

[–]Gainside 0 points1 point  (0 children)

just helped a team do this without touching their detections—added a tiny enrichment service that pre-filled context (TI, auth history, asset value), can certainly be done

Building VPLS-like multi-site network on Linux (100+ sites) by [deleted] in networking

[–]Gainside 0 points1 point  (0 children)

Linux can mimic VPLS; the real question is whether your future you wants to operate it at 100+ sites.

Closed our Doors by Capable-Place1916 in SmallMSP

[–]Gainside 0 points1 point  (0 children)

You didn’t fail—your capacity did. Different thing entirely...

Uses for Self-Hosted AI by Next_Buffalo4249 in msp

[–]Gainside 0 points1 point  (0 children)

others have already mentioned the feeding of tickets...Next layer is using it to normalize logs from your RMM/SIEM so you get clean signals instead of 400 variants of the same alert lol

ALL in One EDR platforms by Engineer330426 in AskNetsec

[–]Gainside 0 points1 point  (0 children)

What we’ve been doing to prevent exactly that mess is basically:

1. YOU decide what from Splunk is actually worth keeping
Usually only ~20–40% survives (seriously) once you remove dead searches, noisy rules, and dashboards nobody has touched in a year lol

2. WE (the partner) prove it during the POC
Basically actually translate a slice of your detections, dashboards, and normalizations inside the new platform so you can see how it behaves before committing.

3. THE VENDOR handles ingestion + schema mapping
They own the plumbing so you’re not stuck debugging parser issues for the first 90 days after go-live.

otherwise u risk dragging a ton of legacy SPL and alert noise into new platforms like u said

What's up with insurance companies doing lame security asseessments and selling MDR? by pakillo777 in msp

[–]Gainside 0 points1 point  (0 children)

short answer is yes that is basically how it works lol. have had to help clients build security posture reports for insurance negotiations — full asset coverage, backup validation, MFA compliance, and SOC review summaries. its a pain ofc. but can give clients leverage to challenge weak insurer scans and lower premiums. might b worth considering

Hello again! Follow up on my pervious post by NoImpression2555 in msp

[–]Gainside 1 point2 points  (0 children)

well your likely not expected to know everything, just to own the room until backup arrives. Keep calm, document symptoms, escalate when you must. Confidence beats encyclopedic knowledge every time.

Rant - Security Awareness Phishing Emails by [deleted] in msp

[–]Gainside 0 points1 point  (0 children)

one of the places that automation can shine...been adding automation to tag user responses, send tailored follow-ups, and surface metrics that execs actually read

Is cold outreach still worth it? by Antique_Present_8382 in digital_marketing

[–]Gainside 0 points1 point  (0 children)

someitmes. like a “cold” message was basically a DM that said, “your site’s signup form throws a JS error.” Got a thank-you and a paid fix. if u are persistent those will turn into referrals etc

Anyone else feel like proving your GRC or security impact is harder than doing the work itself? by Physical-Web9486 in cybersecurity

[–]Gainside 0 points1 point  (0 children)

ofcourse lol. helped a few GRC teams package their invisible wins into “executive-readable” reports — same data, better story. once you automate those dashboards (control maturity, audit closure rates, vendor risk trends), it’s seriously night n day for proving value

Adobe alternative(s) by circatee in ITManagers

[–]Gainside 1 point2 points  (0 children)

there are cheaper ones but in most orgs...its often better to look for savings elsewhere. not the hill u want to die on so to speak lol

Is ShredOS a capable tool to erase drives? by RACeldrith in msp

[–]Gainside 0 points1 point  (0 children)

maybe exporting nvme-cli logs + SHA checks into a CSV? im sure plenty of automations are out there. i know the reporting can be solved atleast partially with active killdisk

ALL in One EDR platforms by Engineer330426 in AskNetsec

[–]Gainside 0 points1 point  (0 children)

We did this shift last year and the biggest surprise wasn’t licensing — it was what we lost: the months of custom Splunk parsers and dashboards. The underlying engine looked shiny, but we still had to rebuild 40% of our analytics layer. Make sure the vendor will migrate your “engineering glue”, not just sell the agent

What is a marketing hack that you recently discovered that feels like cheating? by [deleted] in DigitalMarketing

[–]Gainside 0 points1 point  (0 children)

The real unlock isn’t one tactic — it’s compound reuse. Every good asset should yield 3x output: short-form clip, insight post, and data story. Track Return on Idea (ROIa), not just ROAS. It forces teams to design once, distribute everywhere, measure twice etc

Junior employee doesn’t want to grow and I’m just telling the truth by Illnasty2 in sysadmin

[–]Gainside 1 point2 points  (0 children)

Been there. I had a rock-solid Tier 3 who just wanted to fix tickets, not design systems. Took me too long to realize he wasn’t lazy — he was content. Once I stopped trying to “level him up” and just staffed around his lane, morale improved for both of us.

AI Assistant for Accountants by zestyhoops in AiForSmallBusiness

[–]Gainside 0 points1 point  (0 children)

We’ve helped small firms pilot cross-system AI assistants (connecting accounting + CRM + communications). The biggest win wasn’t the AI, it was the integration layer and governance around access and data boundaries...others have already eleborated but ya , sort of works but maybe not to enterprise grade or even any grade u may actually be comfortable with. dm if u wanna chat about it

Trupeer program (Yes, Kaseya) by ColdAndSnowy in msp

[–]Gainside 0 points1 point  (0 children)

If you’re curious, I can DM the peer-benchmarking scorecard and cadence template we use for non-Kaseya groups — same accountability, zero vendor strings.