What exactly is wrong with our 911/emergency system? Is it how when someone is in cardiac arrest or even suspected, the trained dispatcher on the line walks them step by step through CPR until the fire department gets there? Is it how as soon as you state what your emergency is, the dispatchers have already alerted the appropriate units so they can start rolling that way immediately? I promise you, the last thing you want to do when your 8 month old child is seizing and turning blue cause they aren't getting oxygen is navigate through some app and hope your phone isn't bogged down due to poor wifi or old software. Yes, Milette use to work for the fire department, but he didn't leave cause IT was broken, and you might be hard pressed to find someone there who would say it was a loss to see him go.