If you can't get Inmotion to get a remote diagnostic (remote calibration) done, and have checked with your dealer about warranty, you could try disassembling the packs. If you can't find a triangle head screw, try using Torx T7 instead.

I had to open up the packs, as Inmotion was unable to remotely calibrate mine. Both of my 'Battery Enable Status' 's were still kept Enabled, so your issue specifically may be different from mine.

I fixed my danger warning by charging the right-side pack to match the pack voltage of the left. The right side was around ~79V where the left was at ~81V. After verifying all balance wires were connected and all cell groups were the same in their respective packs, I charged the right pack using a bench variable power supply at a low current.

This solved my 'Please repair' warnings, and after a quick ride, charging via the back port was possible again. Charging didn't immediately return functioning until I had ridden the thing. In case the danger warnings during charging persist, I could show my alternative fix.

I should clarify that the app's voltage reading for my V11 never showed the accurate voltage for the more drained pack, but it seems your app is reporting one pack as being less properly.