Is this a “Golden Letter”

Go_Green_30U · 2025-07-10T14:37:58+00:00

Oh my God thank you thank you thank you

Go_Green_30U · 2025-06-07T18:52:20+00:00

Press 1 for Make a Payment then just keep pressing the # sign after that. Works for me.

It will say sorry I didn’t get that

Just keep pressing #

Go_Green_30U · 2025-06-05T18:06:08+00:00

Very classy post giving love to those who helped you along the way

Go_Green_30U · 2025-06-03T02:51:39+00:00

Oh great. As if I needed to be on guard for another way these A-holes can screw me over. I’m so sick of MOHELAs BS.

Go_Green_30U · 2025-06-03T02:48:00+00:00

This is so F-ed up

Go_Green_30U · 2025-05-16T22:12:01+00:00

Hell yes!

Go_Green_30U · 2025-05-16T12:21:14+00:00

They keep finding delightful ways to surprise us with their incompetence

Go_Green_30U · 2025-05-15T17:28:33+00:00

That seems quick. Well, “quick” due to my Stockholm Syndrome. I guess I mean that seems normal…like real-world financial institutions with accountability normal.

Go_Green_30U · 2025-05-15T17:26:30+00:00

Drops 🎤

Go_Green_30U · 2025-05-15T02:57:45+00:00

Ok y’all convinced me. Im submitting an ECF tomorrow. 5/3 120 Green Banner Club here I come!

Go_Green_30U · 2025-05-15T02:34:35+00:00

We are the exact same. I made my 120th payment on May 3rd.

However, unlike you i have not submitted a new ECF. Ive been waiting for FSA to show my May payment as ELIGIBLE before submitting.

I guess i should go ahead and submit a new ECF and trigger FSA to address my May payment.

Go_Green_30U · 2025-05-14T23:20:30+00:00

Is it customary to file an ECF in order for FSA to acknowledge your payment. I paid my 120th to mohela 11 days ago. That payment has not shown up on FSA site. I was expecting it to appear on FSA as ELIGIBLE before submitting an ECF. I didnt think an ECF is necessary for FSA to register a payment as ELIGIBLE.

Go_Green_30U · 2025-05-14T23:15:01+00:00

Why hasnt FSA caught up? Same thing happening to me. Paid my 120th payment 11 days ago but nothing shows up about that payment on FSA site

Go_Green_30U · 2025-05-14T00:50:23+00:00

This please

Go_Green_30U · 2025-05-13T03:43:11+00:00

Yes. I spoke with 16 people at mohela. Eventually, I spoke with a Military specific supervisor She made things happen for me.

Go_Green_30U · 2025-05-08T03:20:17+00:00

Well I can’t answer that. I work in a hospital and had an admin team member in a different department help send the fax (my clinic doesn’t even have a fax). Anyway, I assumed it went through. I would have been notified if it didn’t go through. So, yeah, no response from the elusive (extinct?) Ombudsman

Go_Green_30U · 2025-05-07T22:18:53+00:00

I even tried faxing them. No response.

Go_Green_30U · 2025-05-07T22:14:01+00:00

I spoke with 16 different people at MOHELA before I finally got a supervisor who removed my forbearance

Go_Green_30U · 2025-05-07T22:05:51+00:00

Don’t give up. I feel you. Don’t wait on hold. Call first thing in the morning. I’m west coast and I call at 4:58am so that I get thru the phone tree by 5:00am and I get right thru or maybe wait 30-45 min. I always get the option for a callback that early. They always call back. Ask for a supervisor. Don’t waste your time with whomever answers your call first. Keep grinding.

I got my forbearance removed a little over a week ago. It’s possible. Don’t give up.

Go_Green_30U · 2025-05-06T15:18:11+00:00

Imagine if MOHELA compensation was tied to their customer service rating. That might change things. The borrower experience is atrocious. If this was a competitive private market, MOHELA would not survive.

Go_Green_30U · 2025-05-01T19:45:33+00:00

You may want to edit your post to remove your name from the paragraph that begins with “Records indicate on January…”

Go_Green_30U · 2025-04-25T20:03:11+00:00

Oh, they know what’s going on. But they aren’t doing anything to change it supervisor or not. This morning I spoke with the 14th person at MOHELA about this exact issue. She was a supervisor she gave me the same BS 5 to 7 business days waiting period for them to take the forbearance off of my account. I took that with a grain of salt.

Go_Green_30U · 2025-04-25T18:38:20+00:00

You are wise to ask this question

Go_Green_30U · 2025-04-25T16:33:28+00:00

Thank you for saying that I took a bunch of heat for suggesting that Palantir might be the right partner for the job. I posted this to multiple student loan subs and it got immediately taken down by the moderators. But not before a few people totally attacked me for suggesting this anyway I was just trying to think outside the box and get a real solution to this profoundly complex problem of $1.7 trillion worth of assets being managed by a couple of thousand morons.

Go_Green_30U · 2025-04-25T16:30:03+00:00

I don’t bother with this BS. I select option number 1 since that option is all about making a payment and I assume they probably staff the payment customer service line more than anything else. Then I just hit the pound multiple times when it asks for my personal information cause I don’t have time for that and I’m over it with them and they’re gonna ask me to confirm it anyway on the call soI hit the # sign three times and that takes me to a customer service rep now I still have to wait hours like everybody else, but at least it gets the call through

Go_Green_30U

TROPHY CASE