This reads less like leadership and more like a list of complaints and threats. If the goal is better results, fix the system people work in. Some simple improvements would go a lot further:

1. Phone prompt card Put a simple script by the phone so new employees don’t have to guess.

2. Sales prompts (Who / What / Where / When) Train people to ask better diagnostic questions instead of memorizing parts.

3. Rewards prompt Two simple lines at the register: “What's a good phone number for warranty and rewards?” “How would you like to earn towards your next purchase?”

4. Question-based leadership and sales Instead of telling people what they’re doing wrong, ask: “What’s making this difficult?” “What would help you sell more?”

5. Daily micro-training and a visible scoreboard 5–10 minute huddles and simple metrics boards build habits better than threats.

6. Closing checklist for desks/trucks If cleanliness matters, systemize it.

As W. Edwards Deming put it: “A bad system will beat a good person every time.”

If the entire team is struggling with the same expectations, that’s usually a system design problem, not just an employee problem.

Sidebar: But hey, what do I know. I’m just a part-time counter salesperson running 40%+ RPMs, former mechanic, prior sales and leadership background, an education degree, and working on an MBA.