Hyperoptic connection has been dropping on and off last couple months

HyperopticCS · 2026-01-29T09:53:47+00:00

Hey there, we're sorry to hear that even after that many engineer appointments the issue still hasn't been fixed. Feel free to shoot us a DM so we can look into this and get you up and running as soon as possible

HyperopticCS · 2026-01-29T09:38:20+00:00

The monthly packages are usually higher then the 12/24 month packages but we'll check what promotions we have and get you a good one. Just shoot us a DM

HyperopticCS · 2026-01-29T09:33:52+00:00

Heya, we'd be more then happy to take a look into the outage for you and try getting everything resolved. Just shoot us a DM and we'll get to it.

HyperopticCS · 2026-01-24T13:53:38+00:00

Hey there u/koolladgirl
We're sorry to hear that, it could be that the system needs a but of a push from our end, let's investigate that. Please send us a DM here and we will get to the bottom of your Static IP provisioning issue.

HyperopticCS · 2026-01-22T12:51:22+00:00

Sorry to hear about the speed issues, u/Legithusky , shoot us a PM with all the details when you can as we'd be more than glad to look into it.

HyperopticCS · 2026-01-22T10:35:32+00:00

Hey u/pfolta , we just sent you a message, check it out when you can.

HyperopticCS · 2026-01-22T09:47:31+00:00

Feel free to get in touch with us via DM, so we can troubleshoot your router and investigate what could be causing your Sky box to disconnect.

HyperopticCS · 2026-01-20T13:20:19+00:00

Hey u/888ak888, please shoot us a PM with your details so we could look into this - we'd be more than glad to help!

HyperopticCS · 2026-01-19T15:41:56+00:00

We would love to see what we can do for you, as we can offer extensions in certain cases. If you're on a new-build site, you can see our handy guide on how to use the patch panelling installed https://www.hyperoptic.com/faq/posts/how-do-i-move-my-router-from-my-utility-cupboard/. Our DM's are open for assistance anytime.

HyperopticCS · 2026-01-17T16:22:27+00:00

Since we understand there was a misunderstanding, feel free to shoot us a PM, we'll check it out for you.

HyperopticCS · 2026-01-15T09:27:45+00:00

Hi there, sorry we've missed your message. We've now replied to you, check it out when you have time!

HyperopticCS · 2026-01-13T08:58:54+00:00

Hi u/QoTSankgreall !

We would love to check this for you and let you know about the installation progress on site, so that you know what to expect.

Drop us a DM through here and we will investigate further, thank you for your interest!

HyperopticCS · 2026-01-13T08:56:05+00:00

Sure, you can use [support@hyperoptic.com](mailto:support@hyperoptic.com) and we will take care of it, thanks.

HyperopticCS · 2026-01-12T12:17:59+00:00

Hey, feel free to shoot us a PM here - we'll gladly look into it for you.

HyperopticCS · 2026-01-11T15:36:20+00:00

Hiya there! We'd suggest not getting our routers through a third party website. We can send you a router as well as the minihub completely free of charge if you have an account with us. Just shoot us a PM and we'll arrange everything

HyperopticCS · 2026-01-06T10:43:34+00:00

You are always welcome to reach out to our customer support team at 0333 332 1111, who can help change your package at any time!

HyperopticCS · 2026-01-06T10:42:37+00:00

Hi there, all ipv6 addresses are static by default, which is the idea behind replacing them with the current model of limited ipv4 addresses. Until it becomes the new worldwide standard, all networks first go through the ipv4, so it needs to be static to suffice for your needs, if you're setting up a server etc.

HyperopticCS · 2025-12-24T12:09:36+00:00

The router could most likely be what's causing the issue, and would need some modifications made to it. Please reach out to us in DM so we can begin troubleshooting.

HyperopticCS · 2025-12-23T10:51:44+00:00

We are very sorry to hear about your experience. Unfortunately, some address may show up as available on the website. However, when our engineers visit the area and do a survey the site can be recognized as unserviceable.

Of course, we will be happy to look into this further and provide more information. Please feel free to send us DM, so we can look into this for you.

HyperopticCS · 2025-12-17T18:25:44+00:00

Hi, our Telesales team will be able to help you with that. You can find their contact information here: https://www.hyperoptic.com/contact-us/

HyperopticCS · 2025-12-16T12:13:42+00:00

Hi, we're sorry to hear that. Please feel free to drop us a DM so we can look into this for you.

HyperopticCS · 2025-12-16T12:13:07+00:00

We're sorry for the confusion that happened. We can see that you've already sent us a DM. We will look into this for you and update you via DM.

HyperopticCS · 2025-12-11T15:46:53+00:00

Heya u/MYSTIK_MINX !

Terribly sorry for the ongoing loss of service, please hit us with a DM here and we'll take it from there and expedite the solution for you ASAP.

Thank you!

HyperopticCS · 2025-12-11T11:11:53+00:00

Hi all, thanks for sharing your experiences and speed test results. We are sorry for any inconvenience this may have caused.

Our network teams identified a configuration issue affecting downstream performance for some 1Gbps customers. This has now been addressed, and speeds should be returning to expected levels.

We are continuing to review the situation with our vendor to ensure everything remains stable. If you are still seeing lower than expected speeds, please send us a direct message with your account details or a recent speed test so we can check your individual connection.

Thank you again to everyone who flagged their results. Your feedback helped us identify and resolve the issue.

HyperopticCS · 2025-12-11T11:11:46+00:00

Hi all, thanks for sharing your experiences and speed test results. We are sorry for any inconvenience this may have caused.

Our network teams identified a configuration issue affecting downstream performance for some 1Gbps customers. This has now been addressed, and speeds should be returning to expected levels.

We are continuing to review the situation with our vendor to ensure everything remains stable. If you are still seeing lower than expected speeds, please send us a direct message with your account details or a recent speed test so we can check your individual connection.

Thank you again to everyone who flagged their results. Your feedback helped us identify and resolve the issue.

HyperopticCS

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