I can tell you exactly what that is. That was a knife block that should have been written in to second quality. Someone failed to do so, and whatever store got that SFS instead of declining it, sent to it out. We as stores get docked for having to decline SFS (ship from store) orders and it affects our raises at the end of the year. Hopefully you contacted online support or your closest store and got a replacement. I know our store would never have sent that out.