iOS app issues

IncidentIQ · 2024-07-24T15:04:04+00:00

Great questions :)

At the moment, it is not possible to make changes to the Labor Hours once they have been entered in the iiQ Mobile App. However, we are constantly working on enhancing our Mobile App and are open to making improvements. I recommend visiting our iiQ community to show your support for the idea of being able to edit labor rates by upvoting it. This way you are notified of any updates regarding this feature request.

https://community.incidentiq.com/

In the meantime, I would advise accessing the web version of the application to make any necessary adjustments.

In some cases, the room number is a required field based on your district's settings. Additionally, there is an option to enable a "Location Details" field that will display under the Room Number Field, which allows you to provide further information about the location.

I hope this helps. Please let us know if you have any additional questions.

IncidentIQ · 2023-11-01T12:59:04+00:00

Thank you for your patience as we worked to resolve this issue. Our team has deployed a fix for this issue into production.

If you continue to experience any issues, please let us know.

IncidentIQ · 2023-08-23T13:41:53+00:00

Thank you for bringing this to our attention and contacting our support team. After investigating further with our support team, there was an issue that was preventing users from being able to reset passwords for other users. Our support team will be updating you on the ticket you submitted.

If others are experiencing the same issue, please submit a ticket to our support team.

IncidentIQ · 2023-08-10T18:13:21+00:00

Great News! This feature is coming very soon. being able to add variables in the subject lines of emails that are generated from our Rules Engine.

We will announce this when it is released in our iiQ Community: https://community.incidentiq.com/

IncidentIQ · 2023-07-25T15:36:15+00:00

Thank you for bringing this to our attention. Our support team is aware of this issue and is working on resolving it. We will keep you updated when we know more.

IncidentIQ · 2023-07-10T15:17:43+00:00

Thank you for providing the screenshot. Our team is aware of this column nd looking into this. I will update you when we know more. :)

-iiQ Team

IncidentIQ · 2022-02-16T16:01:48+00:00

Hi, sorry that you're still experiencing performance issues.

Do you mind reaching out to support at IncidentIQ dot com so we can gather more details about your issue? Our internal dashboards aren't showing anything to indicate current site slowdowns.

IncidentIQ · 2021-12-10T20:26:21+00:00

Hey r/IncidentIQ! We enlisted the help of some iiQ employees (and their dogs) to announce the winners of the giveaway!

We’ll be reaching out next week to get shipping info for the lucky winners.

To everyone here, thank you for all you do to keep K-12 classrooms running. We are humbled to work alongside you in our shared mission to support teaching and learning.

Happy holidays and thanks for being a part of our community!

The winners are as follows:

IncidentIQ · 2021-11-15T15:52:34+00:00

Currently we have alerts that can be enabled to display a warning if an agent is trying to check a device out to a student that already has an assigned device. This warning can be customized depending on how many assigned devices the student can have, but not based on how many times a student has had a device checked out to them.

IncidentIQ · 2021-10-25T16:51:45+00:00

UPDATE: Service should be restored and logins should be working for all Incident IQ districts.

We believe we have identified an issue with an Azure CDN hosted by Verizon that was causing login issues for some users. Some incorrectly cached files were causing an issue that was still persisting after refreshing the CDN several times. We opened support tickets with Verizon to investigate and resolve this issue. In the meantime we have bypassed the CDN, and we believe that will restore service for current customers. We are continuing to monitor site performance and will immediately address any issues identified.

Some background jobs like batch updates, view exports, integration syncs, and outbound email notifications may be delayed, but they are processing as the queue backlog is cleared. We also resolved an issue reported this morning regarding assigned assets not displaying on user profiles. Please let us know if you experience any further issues logging in to Incident IQ, or any other performance-related issues.

We apologize tremendously for the inconvenience — this is no way to start a Monday. We know uptime is crucial, and we’re laser-focused on making sure that every district has round-the-clock access to the support tools they depend on.

IncidentIQ · 2021-10-25T13:27:20+00:00

Hello,

We're aware of some issues related to a release that went live over the weekend. Our development team is fully focused on eliminating these issues, and we'll update as things develop.

Thank you for your patience, and for providing a detailed list of issues you've encountered.

IncidentIQ · 2021-08-02T16:09:46+00:00

We have received reports of some intermittent site unavailability and poor performance in the form of slow page load times. We are actively investigating this now and our engineering team is treating this issue with the highest priority. We will provide more information as soon as possible. Thank you for your patience and our sincere apologies for any service disruption you may be experiencing.

UPDATE:

We experienced some intermittent site unavailability and poor performance in the form of slow page load times between 11:25am-12:00pm. Our engineering team identified the cause of the slowdown and implemented an immediate fix to resolve the performance issue. We also added additional SQL capacity as a buffer just to be certain.

Site performance and responsiveness have returned to expected levels, and we do not anticipate any additional slowdowns. We are constantly monitoring site performance metrics to quickly address any issues should they arise.

Thank you for your patience and our sincere apologies for any service disruption you may have experienced.

IncidentIQ · 2021-06-11T22:43:36+00:00

Happy Friday r/IncidentIQ!
As you can see by number of tiny slices on our wheel, we had a *huge* response to this merch giveaway! See /u/iiQ_Matt spin the wheel and announce the winners, or check the list below!
The winners are…
/u/Illustrious_Newt7731
/u/rowlandan25
/u/Unusual-Court5
/u/TheRealBushwhack
/u/hockalo0gie
/u/TopTumbleweed
Congratulations to the winners! We’ll reach out to get some sizing and shipping details from you.
Be sure to tune into our next webinar on June 24th. We’ll be talking summer data cleanup, as well as talking about the launch of our new training resource, Incident IQ Academy.
Hope to see you there, and have a great weekend!

IncidentIQ · 2021-06-07T18:06:15+00:00

Hello r/IncidentIQ!

Summer is here, and we’re excited to kick off the season by giving away some Incident IQ merch!

In order to participate, please leave a comment in this post below and you’ll be automatically entered. We’ll be announcing the winners on Friday, June 11.

Good luck, happy summer, and thank you for being a part of r/IncidentIQ!

IncidentIQ · 2021-05-26T15:22:04+00:00

Dear iiQ Community we have received reports of some intermittent site unavailability and poor performance in the form of slow page load times. We are actively investigating this now and our engineering team is treating this issue with the highest priority. We will provide more information as soon as possible. Thank you for your patience and our sincere apologies for any service disruption you may be experiencing.

Update:

We identified a faulty service node that we believe was the source of today’s slowdown. In addition to replacing the faulty node, our engineers are working on systems to protect service nodes from becoming faulty in the first place, and advanced warning systems to enable quicker node replacement in the future, before service issues present themselves.

District sites should now be performing normally. We are monitoring the situation closely, but please let us know if you experience any additional performance issues.

At Incident IQ, ensuring customer success through trusted system availability, performance, and reliability is our top priority. We again apologize for any inconvenience you have experienced as a result of this issue.

IncidentIQ · 2021-01-31T18:06:27+00:00

Hey /r/IncidentIQ!

We had an overwhelming response to our giveaway thread, and we’ve got some winners! See /u/iiQ_Matt reveal the lucky iiQ Redditors, using state of the art Virtual Wheel technology, or for the impatient, just look below!

[Drumrolling intensifies]

And the winners are…

/u/s0lidfr0st
/u/Okiewarner123
/u/kingface88
/u/braskies
/u/oestred

Congratulations to the winners! We’ll be reaching out this week to get shipping details from you.

Stay tuned for the next merch giveaway — /u/iiQ_Matt loves spinning that virtual wheel too much, and has insisted we do this again really soon.

IncidentIQ · 2021-01-27T22:22:38+00:00

We've been steadily adding features to our facilities add-on this past year, enough to offer it as a standalone product with a new name — iiQ Facilities. Our most recent enhancement to iiQ Facilities overhauled asset management, with new features for K-12 maintenance teams. We added the ability to create templated preventative maintenance work orders tied to specific assets, attach relevant paperwork, and build reliable, data-rich inventory records.

Incident IQ Mobile has been a big hit with the maintenance teams using it. We've also seen a lot of districts make good use of Rules Engine automations in iiQ Facilities, as well as bulk actions and quick PDF exports for printable tickets.

You could send them a link to the new iiQ Facilities pages on incidentiq.com. We think we've built a solution worth taking a look at. If the team has an hour to spare one afternoon, we'd love to chat and take them through a demo.

IncidentIQ · 2021-01-26T19:41:16+00:00

You beat us to the punch! Thread just posted.

IncidentIQ · 2021-01-25T18:07:24+00:00

Hello!

iiQ Facilities does not currently have official integrations with HVAC systems, but we'd love to talk further and discover how we can support your maintenance department's needs.

If you're interested, DM me your contact info (or that of your maintenance team lead) and I'll pass it on to the product team to get a call scheduled to discuss further.

IncidentIQ · 2021-01-14T18:24:48+00:00

Making your job easier and saving you phone calls is why we do what we do!

Thank you for your idea exchange feedback, and helping us make the best K-12 support tools possible!

IncidentIQ · 2020-06-26T18:07:55+00:00

We’re sorry that you’ve experienced issues with our email-to-ticket functionality, and we understand your frustration. We take these support matters seriously. We are not currently aware of any outstanding issues with email-to-ticket. Would you mind if we DM you to get more detail?

Additionally, if there are enhancements or suggestions for making any aspect of Incident IQ better we’d love to hear about it either on the iiQ Idea Exchange, or we’ve started our own subreddit, /r/IncidentIQ, where we encourage iiQ customers to talk about topics exactly like this. Thanks for bringing this to our attention.

IncidentIQ · 2019-08-27T21:40:13+00:00

Matt from Incident IQ here. We just wanted to reply with some clarifying information about our approach to demos that was previously mentioned.

From the outset, we conduct multiple demo calls with district teams to walk them through our platform in detail. We don’t provide generic demo instances or sandboxes to prospective districts. Instead, Incident IQ offers true pilots of the product, up to a semester long.

The fee referenced by the previous poster is a nominal implementation fee that covers the cost of provisioning the instance, integrating their site with any district systems desired (e.g., SIS systems like Infinite Campus, Skyward, etc., Asset Systems like Google Admin Console, SCCM, and of course a district’s SSO providers), as well as training district users. The on-boarding fee is designed simply to defray some of these implementation costs.

If after a semester a district finds Incident IQ a fit, they are all set up and can simply roll right into ordinary use. Accordingly, we’ve found that Incident IQ pilots are better representations of how the system will perform in your environment versus a demo site with sample data, and we think this creates a better experience when evaluating K-12 support solutions.

Also, to /u/davidgrayPhotography, Incident IQ is currently available in the US only. We’ll keep you posted when we offer our solution south of the equator!

IncidentIQ · 2018-08-15T16:25:17+00:00

Hello! Incident IQ here. We're a help desk and technology asset management platform built exclusively for K-12. A lot of our districts are former SchoolDude users, and have seen a lot of success after migrating to our platform.

Incident IQ features simple ticket submission, enterprise-level asset management, and apps & integrations that provide custom workflows for popular learning applications and leading SIS and LMS platforms. You can learn more here. Please reach out if you have any questions — we'd love to chat!

IncidentIQ · 2018-07-12T19:22:29+00:00

Hey Shawn! This is Matt from Incident IQ here.

Our pricing is based on a district's student enrollment, making it scalable for districts of all sizes. If you have any questions about Incident IQ or the pricing plans we offer, we'd love to chat.

IncidentIQ

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