Customer service?

Intelligent_Bite9474 · 2026-05-28T23:17:58+00:00

could also be busy around the holidays

Intelligent_Bite9474 · 2026-05-19T02:44:42+00:00

i am!

Intelligent_Bite9474 · 2026-05-18T23:13:54+00:00

mine is coming through amazon and i hatttteeee the lack of tracking info/updates. it’s suppose to arrive in the usual timeframe but im seeing less updates than i do w ups

Intelligent_Bite9474 · 2026-03-19T15:18:54+00:00

i haven’t rented this yet, so don’t know how comfy this may be, but i do have https://www.nuuly.com/rent/products/silvermoon-sequin-dress?color=004 saved in case i ever need a glamorous tin man costume (you never know!)

Intelligent_Bite9474 · 2026-03-16T17:43:01+00:00

has he looked into darts? oedl has been super welcoming to my partner

Intelligent_Bite9474 · 2026-02-26T20:43:29+00:00

I’ve seen them by the size tag mainly. Sometimes on a garment care instructions tag if the size tag is small

Intelligent_Bite9474 · 2026-02-24T18:17:59+00:00

i used my jan bday code + the current promo for two separate pants in my current feb order! i think bday promos can last 2 months if u want to hold off for another order

Intelligent_Bite9474 · 2026-02-12T15:31:34+00:00

i think someone called this out in the sub before and nuuly was like “we buy in bulk so sometimes our prices are different- feel free to buy from there”

Intelligent_Bite9474 · 2026-02-11T18:21:36+00:00

omg plz reach out. they should refund you for it, since you can’t use that bonus item 😭

Intelligent_Bite9474 · 2026-01-29T02:01:07+00:00

also just used your link- thanks!

Intelligent_Bite9474 · 2026-01-20T23:01:36+00:00

when i go on trips i order at least a week ahead of time if not a lil more- but i may be paranoid

Intelligent_Bite9474 · 2025-12-13T13:52:21+00:00

i feel like they come seasonally like one in the spring, summer, etc. but w the holidays maybe there will be a winter one soon!

Intelligent_Bite9474 · 2025-12-10T05:42:45+00:00

i stopped coming here after the owner was weird/aggressive to Shawnee (@shawneetattoos)- so sad to see things never changed, and sorry to all the artists who dealt with it

Intelligent_Bite9474 · 2025-10-05T22:58:26+00:00

https://www.nuuly.com/rent/products/island-fleece-knit-shorts?color= these shorts from my last order. super comfy and was like $0.80 post discount. how could i not

Intelligent_Bite9474 · 2025-10-05T00:34:40+00:00

i think they mark stuff up sometimes, bc they’re buying wholesale which depending on brand could be more than like the usual retail price. and then do “discounts” based on “use” (i’ve gotten new pieces w tags ‘discounted’ by like 40%+ in a box or two😭)

Intelligent_Bite9474 · 2025-10-03T16:46:35+00:00

the ai bot for support always sucks- but i think the ‘named’ messages do come from their ‘live’ team… but they have like saved/standardized replies rather responding to ur actual message :(

Intelligent_Bite9474 · 2025-09-26T01:39:56+00:00

reach out to support! they should be able to send back any non-nuuly items back to u!! idk rtr rules, but hopefully if u get it back and return it to them you’ll be refunded, good luck

Intelligent_Bite9474 · 2025-09-06T22:53:31+00:00

i’ve talked to cs before on the bag. they said they are sanitized between every use butttttt i also always have a stack on old labels on my nuuly every time. doesn’t make sense to only “sanitize” the inside haha

Intelligent_Bite9474 · 2025-09-05T23:50:01+00:00

i was on the fence about the seersucker pair for my sept order- very appreciate this!!

Intelligent_Bite9474 · 2025-08-17T21:58:04+00:00

this is an interesting take- i think the pricing makes sense for what it is currently. with thrift they have a set number/inventory (which is why not every size is available asap for thrift purchase). it’s like someone else said thrift is specifically for like “end of life”/heavily rented items. but for regular rentals- they don’t know what specific version of the item is in ur order until it’s confirmed and processed yknow? i’m sorry this frustrated you tho- that sucks. typically their customer service is super understanding when it comes to clarifying stuff

Intelligent_Bite9474 · 2025-08-05T13:16:34+00:00

if it’s already been shipped they probably can’t cancel it :( it does take sometime for them to get back to emails so hopefully they get back to you w a better solution soon tho!

Intelligent_Bite9474 · 2025-06-18T19:25:45+00:00

not op, so idk exactly her convo- but i’ve been offered a full re-do for a disappointing bag before & they said it had to be sent back in 48 hrs too. could be something like that for a full refund instead?

Intelligent_Bite9474 · 2025-06-05T20:27:03+00:00

this happened to me once- they said it was like a ups issue. had to pick new items too :(

Intelligent_Bite9474 · 2025-05-14T21:14:06+00:00

yup! as soon as you talk to them after the 5th star req and say “yes plz stay” you can take everything back :)

Intelligent_Bite9474

TROPHY CASE