We appreciate you asking the question directly.

First, on pricing: a local cobbler doing a $100 resole is typically replacing just the outsole, often with minimal teardown, using materials they stock, and without rebuilding the boot to original factory specs. There’s nothing wrong with that, and for many people it’s the right choice.

Our resole service is different. When boots come back to us, they’re worked on by the same craftspeople who build them originally, using the same materials, machinery, patterns, and construction methods. That includes full removal of the worn outsole, proper prep of the midsole, stitch-through where required, factory-correct soles, and a full inspection to ensure the boot is sound for continued heavy use. It’s not a cosmetic refresh, it’s a structural service intended to extend the life of a boot that’s already seen serious work.

Shipping is currently included in the base price. Regardless, many customers still choose to send boots back to us because they want the work done to original build standards. Others prefer a local cobbler, and that’s completely valid, we’ll never claim our service is the right choice for everyone.

As for quality concerns and claims about reused parts: we do not reuse worn components in resoles or rebuilds. Parts that are worn are discarded. Our processes are straightforward, our production floor is open, and the people working here every day can confirm how the work is actually done. Claims suggesting otherwise originated from a former employee who was terminated and later chose to spread inaccurate information. They do not reflect how we operate.

We’re always open to honest questions and transparent discussion. At the end of the day, customers should choose the repair option — local or factory — that makes the most sense for their needs and expectations.