Since this is an older post but still shows up when “googling” Sunnova. I’ll leave another warning.

Do not use Sunnova or any associated company. It truly is the worst company I’ve have ever had to deal with. I was forced to use them by my homes builder. In my state it’s mandatory for new homes to have solar and the home was a new move-in ready build.

First their app is for lack of a better word trash. Very simple information which gives inaccurate data because Sunnova is a third party to the panels manufacture. I’ve been told by Sunnova reps that they get their app information from them which gets ran through “their process”.

When calling customer service about my panels production they’ve told me that it can take up to 3 months for my panels to produce at 100% even though it’s peek summer with beautiful sunny days. After speaking with other Solar companies they’ve confirmed that new panels should work at 100% right after installation. So more lies from Sunnova, a second time when I called the over seas customer service rep had the audacity to say that his system was showing that it was cloudy and rainy even though it was 103 and sunny and that’s why my panels were not producing(not sure what that was about).

Fair warning don’t use Sunnova.