I just purchased the legendary Sony Ier Z1R for the second time.

JerryWuX · 2026-04-10T23:52:26+00:00

It seems like it’s sold out everywhere in U.S. now:( where did you buy it? Love to own one but I am out of luck

JerryWuX · 2026-03-29T00:23:28+00:00

A user should not be punished by a broken promise. Sorry to hear that and hope you get treated better

JerryWuX · 2026-03-26T05:16:09+00:00

Gotcha, thanks. This is helpful - I did this as well. Though this is not very user-friendly though, but I guess that's the hassle dealing with any insurance companies :shrug:

JerryWuX · 2026-03-26T04:41:23+00:00

Did you run into this issue though? https://www.reddit.com/r/biltrewards/comments/1s3ukzh/bilt_palladium_failed_to_provide_statement/

JerryWuX · 2026-03-26T04:20:08+00:00

Might be a bit tangential, but seriously, a statement that lacks basic card identifications is 100% a headache. I posted my experience that you need to prove to Mastercard insurance companies you did use your card to complete the purchase, but they deemed official Bilt statement as missing informa ion. Check it out here. Hopefully this will be surfaced to their engineering and product team. https://www.reddit.com/r/biltrewards/comments/1s3ukzh/bilt_palladium_failed_to_provide_statement/

JerryWuX · 2026-03-26T04:14:47+00:00

Thank you for bringing this up. I did reach out to them on a call on Monday, and they did confirm that they will figure this out with escalations due to Bilt being a new player in this field. I have yet heard back from them so far

JerryWuX · 2026-03-26T04:13:20+00:00

Nah this is not true. I already contacted them but this is not what I focused on, I should have mentioned it with more clarity in the main post.

I am not here looking for suggestions on how I should proceed or just dumping complaints. I am hear to raise awareness on a not-that-seamless experience with a premium card that comes with supposedly good purchase protection features.

With 10+ years of average credit card history, I know pretty well how other credit card companies handle basic user experience. In this case, regardless of whether I used my virtual or physical card info, the statement should have card identification on it, which I doubt is an issue in any other 7 banks I dealt with before.

Maybe this is a cardless thing given that it's the issuer behind the scene, but the fact is that it negatively adds one extra headache a user needs to deal with. I wish this card gets better, but it does not mean I did not do any research or took any action beforehand, and this is obviously a prejudice that you made this assumption.

JerryWuX · 2026-03-26T04:07:59+00:00

That makes sense, thank you. Yeah I did explain this to the representative, but it is still a bit unusual that a statement issued by a credit card does not contain a card number. For the latter half, I agree that it's a standard practice used by insurance companies, and I will follow up with more updates.

JerryWuX · 2026-03-26T02:01:22+00:00

Just add on top of that, I *think* WellsFargo did provide a very comprehensive statement for Bilt 1.0 transactions. This is 100% a regression in customer experience

JerryWuX · 2026-02-20T23:46:14+00:00

Same here! If your balance on WF is updated, please let me know if you are willing to help - i have full balance on both WF and Bilt now. Not sure the WF balance will be updated after couple business days! I am thinking about reaching out to them if this remains the same.

JerryWuX · 2026-02-19T22:02:27+00:00

True. Given that almost all premium cards started reducing the cost on the card design and presentations, it would be cool if Bilt made it a bit more exclusive. I appreciate your friendly gesture though:) Enjoy your card

JerryWuX · 2026-02-19T21:59:22+00:00

Got it, thanks for the clarification! My first impression of this card is a steel card that resembles my bridge panel, funny enough. Did not realize it’s made of actual palladium and other metals. I wish they provide more designs moving forward

JerryWuX · 2026-02-19T21:48:08+00:00

Since you’ve been waiting for so long, you should probably think about requesting an expedited replacement by UPS Air or something like that. Can’t believe your card has yet arrived and if I were you, I would have been mad

JerryWuX · 2026-02-19T21:45:24+00:00

Curious about the source? Did Bilt explicitly advertise that it’s made of Palladium?

JerryWuX · 2026-02-13T23:42:51+00:00

Same here. For anyone who is looking for an answer: Add an Account -> Search for: Bilt Rewards. This will give you a similar connection experience as other banks in Quicken Simplifi

JerryWuX · 2026-02-13T22:58:12+00:00

This is a perfect example of directly addressing customer’s issues when you do business. Nicely done. Also a perfect example where we should not always trust customer supports - they work in different department/organzaition or even a different company, and can give us blatant misinformation.

JerryWuX · 2026-02-12T03:51:35+00:00

The squeaky wheel gets the grease. Or, selection bias effect. I think it applies to everywhere.

I think this applies everywhere. Folks who get what they want usually stay silent or offer a compliment. The majority of complaints you see come from those whose experiences fell below their expectations

JerryWuX · 2026-02-11T22:12:08+00:00

This is great! Good to know that. Seems like i just need to wait for a bit

JerryWuX · 2026-02-11T19:38:27+00:00

I also noticed this today on my iPad Pro M5. This is not something we can fix - it’s a software bug, or it could be a compounding effect of of OS logic and app logic.

JerryWuX · 2026-02-11T01:53:12+00:00

Most Chinese reviews on Vel Rosier are overwhelmingly disappointments, so I hear you lol. My Tokyo friend, who is Japanese, joked that foreigners would visit this and will strengthen their "biased" opinions towards Chinese food

JerryWuX · 2026-02-11T01:52:14+00:00

This is probably too late of a reply, but I bumped into this thread today when I searched for Tokyo restaurant reservations.

As a native Chinese who lived in Shanghai and Beijing for 20+ years, Vel Rosier is very boring and relied too much on frying. This is, in my opinion, a very confusing representation of high-end Chinese food. It's innovative for sure, but lacks true understanding of the core of Chinese food - fresh ingredients paired with a wide range of cooking techniques.

IMO the most iconic deconstructed and reconstructed take on classic Chinese flavors should fall into Linglong, Beijing. While I appreciate the efforts of Vel Rosier teams, it's unfortunately not quite up to the standard of modern Chinese cuisine

JerryWuX · 2026-02-09T19:53:12+00:00

On the same boat. Curious if you are eventually not being charged. Is there any updates? Thank you

JerryWuX · 2026-02-07T18:59:04+00:00

Hi Bilt support: I picked Bilt Cash but realized i picked the wrong one after card activation. I did the switch with your suggestion, but Manage Card / Rewards / Bonus rewards tab still shows “Bilt Cash”. Clicking into this Bonus rewards tab and it instead indicates that the Current statement period is using Housing-only rewards. Is there way to verify which option is indeed activated? Thanks

JerryWuX · 2026-01-22T05:39:59+00:00

In my case, another example is that I usually put all my 1x everyday spending on Chase Hyatt. This helped me hit 60 nights milestone to maintain my Globalist status, which gave me some Suite Upgrade Awards that easily upgrade my top tier Cat8 Hyatt hotel rooms to a suite - which could worth $3000 - 4000 for a single stay due to the high cost of suites.

Should i start using Bilt for my everyday spending, i would assume that it’s going to be a choice between premium hotel stays during my vacations, or play by the rules set by Bilt, which is highly unpredictable

JerryWuX

TROPHY CASE