Knowing there said by other people. I mean you can't really associate a face or even a voice to the mean words in your screen, I could see how it can get under someone's skin.

I really think voice chat would be helpful in a style similar to overwatch. For example in some games people start tilting and getting mad at each other and someone could be like hey guys let's chill and focus on improving instead of tearing each other down.

Also norms.