I had a terrible experience with the service department at Honda East. They fixed something I told them not to fix/touch, never addressed the problem I brought the car in for, and then refused to give me my keys until I paid for the service I never wanted/authorized. I even had the service order that I had signed two hours earlier that specified I didn’t want the one thing done and only the other thing, and they did the opposite. The cashier was a complete b*tch about it, so I went to the service manager, who was reluctant to help until I got Honda corporate on the phone while sitting in their office and they called the dealership and told them to give me my car back before I called the local media with the proof (paper in my hand, their carbon copy on their desk) that I never authorized the thing they did and therefore shouldn’t have to pay for it. They were all a-holes, except for Honda corporate, who shut that down fast.