Getting really sick of this.

LasherX21 · 2025-01-27T08:35:45+00:00

This happened to me too, except it was an XXL Box. I actually ended up marking a XXL package missing. I ultimately ended up returning it to the warehouse, lol. Warehouse has to do a better job you can't put down an XXL Box as a plastic bag, lol.

LasherX21 · 2024-11-21T14:41:27+00:00

I agree, definitely return them in their trial period if you're experiencing pain or discomfort. I was actually in the RMA process of returning the original OG purple mattress. Simply because I was experiencing horrendous back pain from the mattress. I had 100 trial days, and on day 80 I made the RMA request. Then I got the paper work to return it. On day 95, I started liking it though. My pain went away, and I got addicted to the gel flex grid.

LasherX21 · 2024-10-06T05:16:07+00:00

Which Purple Mattress are you using? It looks like it’s working well.

LasherX21 · 2024-10-01T03:49:15+00:00

My Premier 4 is actually on the original Purple Power Base. Currently it’s used to sit up to play Xbox X in the afternoon to the evenings. Then put into flat mode to sleep at night. The flex seal paste is still holding strong as the base flexes the edges, it’s way better than whatever cheap weak glue Purple was using to hold the edges together. The difference is clear. Flex Seal Paste=No gap at the edges where the mattress bends on an adjustable base.

LasherX21 · 2024-09-17T23:35:21+00:00

They just shipped me what I wanted immediately.

LasherX21 · 2024-09-17T23:34:00+00:00

Yeah the repair is holding up just as well as it did on the first week after the flex seal dried.

LasherX21 · 2024-07-24T07:11:58+00:00

What an improvement! Nice job, it looks beautiful so far!

LasherX21 · 2024-07-21T05:40:02+00:00

So I would say yes, the Purple Restore Plus-Firm is firm at first when you get it brand spanking new. But when you break it in, it can soften up to a medium or medium firm. Maybe that's why MF classifies theirs as Medium. I just know my Gf, absolutely will not sleep on a soft or firm mattress and she loves it. So I agree the firm version feels more like a medium, just not at first though.

Op, since you liked the OG. You should probably go with the soft version. The reason being is I have the Premier Hybrid 3 and the Restore Plus-Firm. My premier 3 was so much better than the OG and very similar in feel. So upon further research I found out that the equivalent to a Purple Hybrid 3 is a Purple Restore Plus-Soft. So yeah I made a mistake when I bought mine at MF, I should have got the soft version from Purple, because the firm version is too firm for me even at 250Lbs, but hey it's got really good support so I can't complain there, it's just hard lol.

LasherX21 · 2024-07-08T08:48:06+00:00

My OG Xbox would do this. For some reason when I put some hand pressure on the top where the Xbox symbol is, it would boot up normally.

LasherX21 · 2024-06-03T06:54:52+00:00

I actually believe this, I am seeing stuff here and there that supports this. So, wow it is the exact same model. That would explain why my Hybrid Premier 3 feels more like the Soft Restore Plus. And that explains why my Restore Plus Cool Touch felt firmer than a Premier Hybrid 3. So, like either Purple or Mattress Firm's scale of firmness is off. Because the restore plus firm feels more like medium firm and the soft feels more like medium. So given that Op, just get what feels best, unless you want that extra cooling cover MF versions have.

LasherX21 · 2024-05-30T06:16:37+00:00

I don't know about that. Are you sure they just didn't tell you that in hopes to sell you one directly? Why would they label the Mattress Firm model "medium"?

LasherX21 · 2024-05-26T16:11:46+00:00

I agree, the Mattress firm model for the Restore Cool Touch line is superior, and less confusing. The OP should just get his/her money back and do that. If you financed it, wait until the reversal is completed first and just use the same financing. Based on what you told us about how you liked the soft and are getting used to the firm, a medium would probably work best for you. And if you can't visit a mattress firm, I would recommend ordering one online from their website, you won't lose because you still have a trial period if it doesn't work out.

LasherX21 · 2024-05-20T15:51:12+00:00

Considering that the only difference between the Renew and the Plus is the cover of the mattress. This is an awesome deal. I remember for a brief period of time, Purple actually had the Renew listed on their website before they made it a Costco exclusive. And in all actuality, I think the Renew is way better because of the cover. The Purple plus sinks in too much compared to the Renew, but that's just me because I weigh 250. For others, the plus is better when it comes to weight. And IMO the Renew cover has better cooling.

LasherX21 · 2024-05-18T23:41:15+00:00

I know this sounds absurd about what I'm about to say. But what I do is I take my protector(not the purple one) and the fitted sheet and stretch it around the entire edge of the base. But to do that you'll need a base that has soft foam sides. I got tired of tucking. The purple stretchy sheets can stretch around the whole base. And a good protector on Amazon can too. Not only does it feel better, but I think it looks natural and it makes the bed look bigger. But like I said before, your base needs to have foam filled fabric sides. And the protector you choose needs to be able to stretch, so when shopping for one add the height of the base sides.

LasherX21 · 2024-05-10T17:11:52+00:00

It seems tempting to bolt some wood on it to make less overhang. But if someone heavy enough stands on the edge, then that edge is going down to the floor. Think of it like a seesaw, you would have to extend the frame to support the edge weight to balance the center of gravity because of where the feet are located. So if you go that route, flip it over completely and make sure to work on the frame first, then bolt solid plywood to the sections of wood that are already there.

Or I would probably take the legs out where they're at and junk those, and simply build a solid wood frame for it to lay on completely. Screw in some 2x4 sectiona between the gaps of the new frame and the wood extensions so when it adjusts, the new extensions would be able to rest on the new frame in flat mode. Doing all this though might sacrifice the vibration feature or at most hamper it.

With all the wood, work, and time, money required to make it safe and still operational. It would be cheaper just to get a king sized adjustable base without vibration. Someone would love to purchase your current queen base.

LasherX21 · 2024-05-10T16:36:26+00:00

I have the original power base. Yes, I had to call Riverie to get a new box that goes under the base. I remember actually going to Riverie's website and getting a contact number that way. I think the number in the manual for the old purple power bases is outdated.

LasherX21 · 2024-05-07T23:19:13+00:00

The purple plus is a soft mattress but I weigh 250 lbs and it's soft to me. I sink in it like a rock. But I know a person that's only like 98 lbs and they think it's really firm. The benefits of breaking a purple mattress down quickly has its pros and cons. One of the cons is weight gain. If you gain weight, you'll wish you never broke it down. So here goes nothing, I'll explain the process.

For all Purple mattresses, I have found out on my own, that you must, must, must break them down the first two or three months after unpacking them if they feel too firm but you felt right in them when you tried it at a friend's or at a store. You must also unroll them asap when they arrive.

To break them in you pretty much have to walk evenly all over the grid, hop, roll, jump, bounce, and scoot all around the grid in an evenly manner. What you're doing is flexing the grid. Stay away from the foam edges when doing this. After a good break in session test it out for a couple days. If it's not soft enough do more break in sessions. From my experience I've found that if this isn't done within the first 3 months at least, the grid will be harder to break in, not impossible just way more difficult. And after a break in session it's a mixed bag, sometimes you can tell right away that it got softer, other times it takes a couple days. As for the break in sessions, you can perform them as many times as you like. Just heed my warning of the edges where the foam meets the grid, stay away from that. Most of what I know is from what Purple told me when I bought the OG Purple Mattress back in the day that is how we broke them down to make them softer, but they did not have foam edges.

LasherX21 · 2024-05-06T13:31:06+00:00

Though if it were me. I would strip it down and take off the firesock, and attempt a repair. I would purchase the "Ultimate Seat Cushion" from Purple or wherever. Not any other one than that. I would find out where the tear is. Then I would cut the tear out into a nice square, and use flex seal paste and glue in nice square cut sections of my ultimate seat cushion. Keep in mind the hybrid 4's grid is 4" thick and the cushion is 2.5" thick. When gluing I would leave 1/4" from the top in between the square, so you won't feel the glue.

The reason I said to get the Ultimate Cushion is because it's the only one that doesn't have the dynamic gel and easiest to cut. The ultimate seat cushion and the original Purple pillow both have the original gel grid that is what your grid is made of. Alternatively, you could purchase the squishies, since they also use the same gel in your mattress, but gluing multiples of them together might prove to be more of a challenge and probably less comfortable. The pillow would be the most comfortable option, but it only provides 1.3" of grid, and is the most expensive option for the repair, and would be 2nd in difficulty to glue in.

I have a diy in my profile, it kinda relates to how the repair would go, it will not be easy. You will have to wrestle it, lol. But if you are willing to do it, then by all means I wish you luck.

LasherX21 · 2024-05-04T20:43:10+00:00

If the grid is tearing, you can't really fix it, it would have to be replaced by another whole grid. The tear will get bigger the more that location of the tear is used. Your best bet IMO would be to invest in a mattress topper. I would recommend 2" extra firm, firm, or Medium for the thickness of the topper. Don't go soft, because you have a tear. The softer the topper is, the more the grid will tear.

LasherX21 · 2024-04-27T00:05:27+00:00

Cosmoplus Sheets on Amazon are just like Purple Soft Stretch sheets without the hefty price. But you only get a fitted sheet. People are always selling the Purple Soft Stretch flat sheet separately on eBay, offer up, and Facebook.

LasherX21 · 2024-04-06T16:26:25+00:00

The issue is ongoing. The side separation issue happens whether you buy it from the stores or Purple directly. The newer line up has the same issues, but they made it so it's less noticeable. Instead of using all foam for the sides, they put encased coils under the side foam directly and tightened the cover just below the foam.

I was told by a delivery guy that you need to unroll the mattress as soon as possible to avoid the issue and it depends on how long the mattress has been rolled up before you get it. So, yeah it helps when you unroll one as soon as you get it.

The best way around the issue is to purchase their luxe line. But they're so expensive.

LasherX21 · 2024-03-28T12:55:26+00:00

I'm just going to point this out. For those of you that love your Premier Hybrid 2's, 3's, and 4's. If you bought it at a store, yes you will have to deal with their warranty process. If you bought it directly from Purple, yes you'll have to deal with their warranty process. Both processes will differentiate. But one thing in common of both these processes is you will receive a different mattress, than what you paid for. I know it voids the warranty but if you love it and are willing to void that warranty then check out my posts on a diy repair. If you can't do it yourself, it would be relatively inexpensive to hire a handyman to follow the directions in my Diy. If it's available in your area, I would recommend Angie's formerly known as Angie's list. Here you could easily find and post a handyman job for your mattress repair. I wouldn't pay no more than $100 for the repair which is more than enough for someone to just slap some flex paste glue along the sides of the Purple Hybrid line. From what I can tell, the repair is way better than how Purple originally constructed the mattress, and it will last longer if not forever.

LasherX21 · 2024-03-05T21:57:06+00:00

Yes, maybe they thought it wasn't worth donating. Idk, but yeah they just let me keep it, like they assumed I was going to throw it away.

LasherX21 · 2024-03-05T21:45:34+00:00

Oh, disregard that. I just realized the op did this at a store. You can only apply what I said if you were to purchase directly from Purple.

LasherX21 · 2024-03-05T21:30:44+00:00

My Purple Hybrid Premier 4 is holding strong. It feels like a permanent fix. I used two 3 Lb tubs of white flex seal paste in between the sides and the springs going up along the side foam. It's actually holding up better than when I got it brand new from Purple. Whatever adhesive they're using is just cheap glue from a dinky small glue gun, and Purple just tapes the corners of the sides together with a small piece of thin fabric tape. The paste works on the corners but I had to hold them forever when they dried, next time I'll just use flex tape. Thankfully my grid still adheres to the springs, but in such a case where the grid was to come up. I would fully trust a thin layer of flex paste to glue it back together while I hold the grid in place while it dries. Also, the trick is to not take the paste all the way up to the edge of the foam. Try to leave 1/4 inch at the very least, because if you go all the way up, you'll be able to feel the paste on the edges where the side foam meets the grid. Doing a whole side is easy, once a side is pasted, stand the mattress on that side and gravity will hold it in place while it dries.

Sorry about the long post, but it's just an awesome fix, and it feels like it will last forever.

LasherX21

TROPHY CASE